If I could give this place no stars I would have!! First, the have serious issues with there phone system! When you call it sounds like your talking to someone in a tunnel. I called various times to set up a hair and nail appointment. My first call I mentioned I bought the groupon but I was never able to schedule both hair and nails in the same day cause apparently they work on different days.. No full spa services here!! So by the time I got an appointment, I forgot to mention the groupon again which, the nail tech seemed pissed about when I arrived. She was slightly pleasant while doing my nails and such. Almost seemed forced though. However, I am me to the area and I was grateful she gave me tips about places to go that are local. That I suppose is worth the one star.
When she finished my nails, I asked her to charge 5 for the additional tips and then 7 more for a tip. She was using a square to run cards. A system I know all too well! Problem was she had little service, we were in a concrete building and I was having trouble getting texts out so I can imagine she would have trouble with the square. I suggested she might go outside to ring it. She suggested there was a problem with not one but all four of my cards of which each had plenty of money on to cover a 12 dollar charge!
I also have the square wallet which allows you to send the money to another square account, I asked her if we could try this but she wouldn't give me the name of her square business, she just kept saying it's different from the salon name cause its a personal account.
She didn't even attempt to manually type the card in and I know why, they take a greater merchant fee when you do this. I have a square I use for shows and fairs I attend. Having no service is a common issue! I do everything in my power to accommodate the customer though. Not this lady. She was making a scene telling me she's never had an issue and it was all my card. Keep in mind, none of my cards were being declined, the authorization simply would spin and spin and then time out... Sound like a card issue or a service issue?!
I finally with complete embarrassment told her I was really sorry that I would have to pay with the stack of quarter I had for meters at the beach. She shook her head and told me "no, what are you trying to do, you'll have to go to an ATM and come back or give me a check"
I'm sorry, since when is quarters not accepted US currency?! Also, considering I really owe only 5 dollars and the rest is a tip, do you really think I'm gonna run down the street and spend 3 dollars to take out a 20 at an ATM??
I asked her "you won't take the quarters? Really? It's money?" She snidely responded with "you have $12 dollars in quarters there?!" I was pissed for sure so I barked back "actually I have $18 and its all I have cause I'm not leaving and coming back, sorry." At this point I was already stacking them in 4's. she started to reach for the already stacked quarters and pulled always and goes "you take your time with that". That was it for me!!! Her 7 dollar tip turned into a 2 dollar time. Mostly because I didn't want to 'take my time' anymore! I was completely embarrassed at this point!! I've never been treated so awful at any salon in my life!!!
The kicker of it all, bad customer service isn't even the worst of it! She didn't do a full manicure! I never had my hand soaked and she never wiped down my nails with acetone, she said she used alcohol but less then 24hrs later the gel chipped on one of my nails. And no, I wasn't being rough with them. All I did between getting my nails done and it chipping was sleep and take a hike in the morning! I know the gel one stay if the nail isn't prepped properly! I asked a lot of questions which probably have her the impression I was a newb to the salon but alas I have the shellac/gel put on a lot and one of my best friend back home is a nail tech so I actually know the process and she did it wrong! I included a pic of the chipped nail!!!
Avoid this place at all costs!! If they can't even get the nails right, is hate to see who they have in there for hairdresser considering I was told you couldn't do both in one day and yet as I was leaving someone was there getting her hair dyed and cut. Clearly this company is a mess! She said the owner goes back and forth between there and Mass but is mostly at the place in Mass. My suggestion would be sell this place to an owner who can dedicate more time to good salon! read more