Taken great care of my 3 dogs , 2 eleven year old labs that are brothers and 3year old rescue dog…read moremy wife claimed from the woods. Clean and well handled

I feel very comfortable leaving my dog here when I go out of town. I was looking for somewhere…read morewhere my dog could play outside during the day with the other dogs and my dog loves going here!!!! The owner is super responsive and always gives me updates and sends pics!!!

Let me begin by saying that this experience is regarding boarding, and we have used Indian Hills…read morebefore for boarding with no experience like this. We picked our dogs up this afternoon and were more than unpleased with the state of our dogs; our Pyrenees, Piper in particular. Indian Hills requires that we pay for baths for boarded dogs, yet when we picked them up they smelled far worse than when we dropped them off 5 days prior. And this wasn't just an outside smell, this was borderline septic. Not only this, but I've attached photos of 3 separate cuts on our dog that we did not drop her off with. We board our dogs together, and although sometimes they play rough, never in nearly 3 years together has our husky ever shed blood on our Pyrenees. Additionally, while our dogs do generally graze, I find it very hard to believe that of the 2.75 gallon bags of food we sent with them that they only ate 3 quarts during their entire stay. That, and when we got them home they drank wildly from their water bowls like they hadn't gotten any access to water in quite some time. Finally, I'm well aware of the dog's bathroom schedule; it's past 3pm and I'm fairly confident that when I just took my dogs out that it was the first time they'd been out all day. Call me dramatic if you want, but these are all pretty important red flags to note. And as a result, I'm not happy. I expect where I board my dogs to trust that they will have a safe, positive experience. This didn't seem to be either, and people should be on the lookout for similar things if they choose to have their pet boarded here. I won't be back.

Left my baby there for 5 nights and she came back with kennel cough & severely swollen and burnt…read morepaws! The vet said it looks like a chemical burn/infection. I will not be taking her back to this place! Very upset and disappointed

Dr. Averette is kind and caring with my cat. He explains everything and never hurries. He answers…read moreall questions. His staff is also kind to both owners and animals.

Dr Averette is a one of a kind vet. Very caring and always has had solutions for our dogs problems.read more

I hired Tina to come in my home for cat sitting on 12/15/2013. I came home and found my most…read morecherished coffee mug in the bag of cat litter broken. According to Tina, the litter bag was too heavy for her to lift and she needed a utensil to scoop more litter into the litter box. So, her solution was to go to my kitchen cabinets, open a cabinet containing glassware and select a coffee mug and use that instead of calling me to ask where she might find a scooper. She should absolutely not be trusted in your home. Frankly, since such little care was given to my belongings, you have to wonder if any care is given to the pets.

Tina is the best! She is the only one I trust with my dogs! It is Wayyy better to take your dogs to…read moreTina instead of the vet! They will definitely get more one on one attention!

This vet's office doesn't deserve 1 star. My vet retired…read morefrom practice, so I saw Dr.Hall 1 time to establish care, should my older dog need a health concern addressed. I received 3 estimates for 3 different procedures all of which included anesthesia for my 13 year old dog. I won't give out every detail, other than to say, my dog had her medical event, I called during business hours and I was informed that they couldn't see her until October 15th, but I could come by, pick up some antibiotics, and call around to see if someone else could see her. I went to Energi pet and she received excellent care and treated us respectively and gave additional information that helped us make our decisoon. I'm grateful Dr.Hall didn't see us yesterday.

Good vet office, you just have to make sure they charge you properly. We were originally over…read morequoted for boarding and 2 spays for our young cats. We also had surprise charges when we were informed while on vacation that shots were required for all 3 cats. We requested quotes months in advance, multiple times and yet the cost continued to go up after dropping them off before vacation. Our original quote was close to $400 and our bill upon leaving was close to $650. A senior admin helped us by correcting the boarding fees to include the free boarding after spaying our girls and allowed us to pay part upon pickup and the rest at the beginning of next month. I understand that pets are expensive but what is lacking at this veterinary clinic is transparency.

Okay, so I am a first time pet owner...I take my kitten in recently for her first exam. They said…read moreshe was okay and everything checked out okay. I bring her back in a few days later because she had been throwing up/experiencing diarrhea - I drop her off early in the morning and go to work. I never even heard back from the vet. had to call up there and ask if she was ready for pick-up. Upon picking her up (at nearly closing), they notify me that at some point my kitten had took a 'number 2' in her kennel on the blanket...and the blanket was covered with it -- not only that, but the cat had I guess rolled onto it somehow, but the vet never bothered to at least clean that part of her. They give me a bill but the doctor didn't even come out to let me know what was wrong with her. Not only that, but they couldn't work out payment options with me on payment. So I'm rating this a 2/5 stars because their customer service didn't seem all that up-to-par. For the bill I received, they could have at least spent 2 minutes explaining what was wrong with my cat and or at least cleaned her a little bit from where she obviously rolled around in her own 'number 2'. I am already starting to look for a new vet. Sorry to say, because I was referred here by someone.

Very disappointed with this vet clinic. I decided to give them a try because their location is very…read moreconvenient for me. My dog cut his paw on a rock and it look like he needed stitches. However, the cut didn't seem to bother him and he was still walking around without a problem (pain wasn't a problem). I brought my dog in at 10:30 and they said the vet could see look at him asap and they would call me with a cost estimate and then if I approved they would call me for a time of pickup. Their cost estimate was much higher than any other vet in the area. But since the vet had already seen my dog, I would have to pay the visit fee regardless if they even touched him. So I went ahead and gave them the ok to operate on him at 11 o clock. I called back to check in at 2 to see if he was ready. They said an hour. I called back at 3. They said he hasn't woken up yet...I finally went there and demanded to get my dog around 4:30. Someone had to carry my dog to my car because he was so drugged up that he couldn't walk. I had to sit with him in the truck of my car for two hours before he could walk. He was shaking and drooling uncontrollably for about an hour after pick up. When I called to ask why he was acting like this, the vet said that they gave him double the dose of medicine to put him under. His procedure didn't need him to be unconscious, let alone give him two doses (60 lb dog that is very friendly). Not to mention they had my dog for six hours to give him 6 staples (not stitches) in his paw. Bottom line: they had my dog for way too long, didn't communicate his condition with me, gave him too much medicine to jack up the prices, and thought it was acceptable to release him when he was so dazed from the drugs they gave him that he couldn't walk for hours. His paw is healing fine. But this is not the place you want to take your vet unless it is an emergency.

Dr. Threadgill is the best vet! We love going to see him and his son John and so does our dog. The…read moreprices are the best and the online pharmacy is great also. They stay very busy so expect to wait even if you have an appointment, but it is totally worth it! We couldn't be happier with our choice in a vet clinic.

If you have any where else to go please go somewhere else. We called ahead of time to make sure i…read morecould drop my dog off before work. When we got there they acted like they had no idea what we were talking about. Before i left i made sure to tell them a total of 4 times not to give my dog all his needed shots because i just wanted to get his ears fixed and worms. They we're supposed to call me before doing any treatment to my dog to ask my permission. instead they never called me and i had to call them 30 mins before closing to ask if i could pick up my dog. After getting there they informed me i owed $300+ for his bill.... they had given him all the shots i specifically asked them not too a totally of 4 times before i left! don't go here please !

I'd give zero stars if I could, due to the fact that we took our cat to the Emergi-Pet clinic at…read more12:15 am last night. Shadow was having a respiratory crisis, but the clinic was closed, no sign, no message on the answering machine. Nothing. We had called three times before we drove there & got the answering machine each time, with zero notice that they were closed. Our cat died in their parking lot. Today, I check the clinic's Facebook page, and see they posted a notice yesterday afternoon that they would be closed due to staff illness. That's great - but we didn't think to check Facebook first when our cat was dying. We called, then drove when we couldn't get an answer. Do better for other pet parents.

Great customer service. Cared for my love muffin who had recently was diagnosed with diabetes and…read morebeing new to the area, I needed support and they willingly provided great service and consultation.

Great service. They came to my house in their trailer and was able to take care of my sweet girl.read more

I had a family friend who asked for a trim/cut. Just maintenance and shaved the dog without calling…read moreto ask or sending the owner a heads up. When my friend took to Facebook to tell his friends (in not a terrible way) and the comment back from this business was not ok. Truly if you care about customers and your business you would fix it without saying rude comments that can hurt you and your business. Hoping this is the only bad review and it never happens again.