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    Shallotte Auto Sales

    1.0 (2 reviews)

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    7 years ago

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    Victory Chrysler Dodge Jeep Ram - So happy with our "Sarge" Wrangler Willy!

    Victory Chrysler Dodge Jeep Ram

    (29 reviews)

    I bought my 2021 Jeep Wrangler there a couple years ago. They were fantastic to deal with then and…read morehave been excellent to deal with on any service issue I need since. We've been looking to get my husband a new Dodge truck and that is where we will be going when the time comes.

    Honestly, if I could leave a big FAT ZERO (0) I absolutely would. My husband and I have been…read moredealing with this dealership since JANUARY 14th 2026. My AC went out in my 2022 Jeep Grand Cherokee L. We took it in on January 14th to be tested to see what the cause was. After calling for days to see when we could pick our vehicle up, we were told there was no immediate sign of the issue and on January 15th they had put freon with dye into the AC to see if there was a leak. After calling back multiple times to find out what we needed to do, whether it was bring the jeep back in or how to go from there, we were told our case manager did not leave any notes in our file, so no one could figure out the next steps. FINALLY after calling for 3 days and them blatantly IGNORING my calls, I was able to speak with a manager who told us to drive the car around and bring it back in so they could see where the leak was coming from. After driving it around, we took it back in on March 5th to be told the evaporator core needed to be replaced. Of course they tried to tell us other things that just "had" to be done, to which we declined. We asked for the evaporator core and heater core to be replaced, almost $4,000 in work and said the work would be completed on March 11th. They called us on 3/11 and said the parts did not come in and it would now be 3/18. They called on March 16th and said the vehicle was ready for pickup. We went back on March 16th 2026 to pick our jeep to find the front driver side fender damaged, the back of our driver side leather seat cut, our tan seats covered in black powder, as well as our water pump not working for our windshield wipers. We went back inside and told the gentleman at the desk who came out and took pictures and videos and told our case manager would give us a call at 8am on March 17th. Did he call? Absolutely not. We called several times with no answer. Finally my husband called Stellantis corporate to get them on the line with the dealership to hold them accountable for the damage they had caused to our vehicle. We took our jeep BACK to the dealership on March 24th for them to fix the issues only to return on March 26th and find our passenger seat with cuts in the leather. They told us they had to order the new leather seats We dropped our jeep BACK OFF on April 22nd to be told it would be ready the next day by noon. We received ZERO call on Thursday April 23rd. On April 24th my husband called to be told 3 technicians called in and the needed to keep it over the weekend. My husband called April 27th at 3pm to check on our vehicle to be told they ordered the wrong parts and that they would need to keep my jeep until Friday May 1st.

    Shallotte Auto Sales - car_dealers - Updated May 2026

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