Beware of shadow trailer Look at the pictures of all the issues I had with my trailer. The pictures are from 2 different times with axle trouble, a fire and structural damage from the axle breaking. read more

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Buyer beware: Tony at Shadow Trailer World in Ocala promises a safe product but for us that was a lie. The short story: I bought a trailer from Tony, was promised it had been fully inspected and was good to go, only to have two tires blow out on 95, leaving us stranded with two horses and a mauled fender--the result of a wheel with no grease in it that WASNT TURNING along with other major issues! Before buying Tony promised he'd reimburse me if there were any problems, but went back on his word. The long story. I bought a used 3 horse trailer off Tony recently. I asked whether it had been checked over by his team as I know problems can hide inside the wheel mechanism, and he assured me it was. He said he would stake his word and his reputation on it, and that if I found an issue he'd pay to have it fixed. That seemed like a great response and I happily went ahead. A couple of weeks later my mother in law was taking our two horses north from Savannah to upstate New York. 2 hours in a tire blew. It happens. They changed the tire, checked the spare had enough pressure and set off. 5 minutes later the spare blows on the same wheel! Thank god she was able to find a safe place to stop. Now she's on the side of 95 on a hot day. The tire has mangled the fender and marked up the entire side of the trailer. The spare has been blown. Two horses are in the trailer and trucks are racing past. I called Tony and asked if he could think of anything that might explain it. He says he doesn't know and will call his service team. He never calls back. The mechanic arrives and gets them off 95. He looks at the wheel and says it has no grease, the brakes are over adjusted and the bearings are bust! They got the wheel so hot it blew the tires. He checks the other wheels and says they're fine for now, but also in bad shape. I know enough to know there's not much to mechanically check on a trailer more than wheels, a frame and a hitch. So either this trailer wasn't inspected. Someone did a really crappy job and didn't inspect it right. Or it was inspected and ignored. Either way I called Tony back and told him what happened and that I wanted him to be true to his word and to pay for the repairs. I genuinely thought he would. Two weeks later he told me they wouldn't cover the cost. His argument - they'd only cover it if I'd have found an issue before taking it on the road. So while they promise their trailers are checker, I guess what they're REALLY saying is: if you buy a trailer from Shadow Trailer World in Ocala, the only way to be sure it's safe is to take it to your own mechanic to get it completely inspected before you hand over the check. Seems crazy to me, but now you know! read more

I just bought a 2 year old used horse trailer from Shadow trailer world in Whiteboro , TX.. Apparently ALL Shadow dealers are getting bad reviews from scamming people. I was assured this trailer was like new and ready to go down the road. I drove over a day to go get it. I checked it over and they helped me hook it up. I thought that was kind on their part. I noticed he had trouble closing the coupler. I asked him to put some WD 40 on it so it would come off when I got home. He smiled and did so. I then asked him if a spring was missing and he told me there arent springs in the coupler. I was a bit baffled but figured he was the expert. When i got home I couldnt get the hitch off the ball. I had to use a hammer and screw driver to unfasten it. I then took it to a trailer repair place only to discover it needs a new coupler. And yes, there is supposed to be a spring in the coupler. I will have all the bearings checked now even though the dealer said they were done. I cant take their word on anything. I learned I am better off buying local and through a private party. Lesson learned. My mother always said never trust a salesman. read more

This has been a total nightmare and after 2 years with Attorneys, I still have no refund and an unusable unsafe trailer ....that they want to take back and sell to some poor unsuspecting customer. If and when this LAWSUIT EVER ENDS with Larry P., Michelle S. , Tony and their Attorney Beth G ....and if I ever recover anything close to what the initial cost of the trailer was plus attorney fees , it would be a miracle. Don't walk, RUN!! read more

I responded to an ad online for a used trailer. I was working with a online salesperson, Lori Cropley. I decided to purchase a trailer from their Tennessee location. Lori told me that when I got there it would be all clean and ready to go. After 5 hour drive we arrived and the trailer was filthy. Lights/awning and the advertised working washer and dryer was not working. The mattress was missing and so was one of the propane tanks. There was poop in the holding tanks and the trailer was not clean. After telling Bryce(the onsite salesperson) that the mattress and tank that was in the picture was not in the trailer he had it all put back in. Lori had told me that the down payment check cold be held for two weeks in order for me to do the deal(which she wanted done asap). I told Bryce this and dated the check for the 16th. After we got home with the trailer I contacted Lori and told her the washer and dryer was not working(which Bryce was aware of when we were there). I explained that no one had cleaned or put any effort into getting the trailer ready for me to pick up. I explained I had to pay to have the washer and dryer removed and would now need to purchase another. I also explained I had no keys to the trailer and the awning was broke as well. On the 8th my check was deposited overdrawing my account. I emailed Lori and she acted as if this was never discussed. I told her that I wanted a full refund of the $1100.00 down payment and I felt it was more than reasonable since another washer /dryer was a minimum of $900.00 plus all the issues and fees I had paid to get it out and would have to pay to put it back in. Multiple emails to Lori asking for updates and her saying she had to talk to her manager etc...Then I called the home office and explained everything that happened to the Controller Brenda yesterday. She said she would take this to the "higher ups" and that she was not aware of any of this. Well I get am email today saying they were only going to give me 1/2 of my down payment back at $550.00, period. This is how these people work. SHADY!!! LIARS!!!! I would NEVER buy from any of their dealerships Michigan, Tennessee, Florida, Indiana etc.....I will be filing a complaint with the BBB as well as with the bank they work with to finance their loans. They are a greedy bunch of people who have no integrity and do not know hat customer service is! I am now out about another 1200.00 for the remaining repairs and replacements I will have to do to get the trailer to what they advertised and I purchased! read more