When Dr. David Cash was the physician it was a great office. Jessica Wood was great then too…read more I went there for 13 or 14 years. Dr. Cash retired and the woman who took over should have stayed in Vermont. I have since stopped going there since she came and do miss seeing Jessica but the care for people is no longer there. Sad.

They are always outstanding! Never have to wait a long time in the waiting room. They always call…read moreback and provide me with good factual information. When I go to my appointments they always are ready to find out what's wrong with me. They care a lot for their patients and I really appreciate that. They can help with any type of sickness and always get down to the bottom of it.

Beware of this office. I went there for sick visit and while I was there, it was decided that the…read moredoctor wanted to run a multitude of tests. Before which, he and the nurse assured me multiple times that all tests were done within the office. The blood tests were drawn and I left. What I found out later, however, is that the tests were not in fact done within the office. They were instead only drawn in the office and sent elsewhere to be tested. None of the office staff ever made me aware of this. Because of sending it out, something the my insurance did not cover (they only cover in-office testing) I recieved a nearly $600 bill from LabCorp for services rendered. When I brought this to the attention of the folks at the office, they refused to take any responsibility for what happened and instead blamed everything on me saying that I should have known what was and wasn't covered. Working in the field myself, I know that the offices have a better capability to know this information when they run a patient's insurance and it should be a courtesy to let the patient know if what is planned won't be covered before a huge, unexpected bill is incurred. On top of this, I had had a yearly visit scheduled. This visit had been scheduled a year before. When it came time for the appointment, a year later, I had forgotten about it and missed the appointment. When contacted, the doctor's office claimed to have tried to call. I never recieved a call. When asked why they didn't send a reminder letter they simply replied that they don't do that. As a result of missing the appointment, they hit me with a nearly $40 dollar fee; this on top of what they already cost me! Keep in mind that I have never missed an appointment with them before and kept in contact when I knew appointments were coming up. They refused to be understanding of the situation and became very rude over the phone. Needless to say, I promptly ended my relationship with them after paying the fee. I will never set foot in this office again and would suggest others be careful before doing so as well.

This is the most disorganized, uncaring office I have ever dealt with. I would not recommend them…read moreat all. They can't keep staff and they switch appointments without consulting you and will not return phone calls when you call.

I highly recommend Carolina Specialty Care, especially Melissa Bellamy, ARN. She's a ray of…read moresunshine in the medical field and will listen. (Always a plus.) The office is clean and bright, and every worker I've encountered, from the front desk, the lab workers, to the medical assistants, have been friendly and helpful. I have never had any issues getting Rx refilled. They are always busy, but not crowded, thankfully, and if you need to get in between regular checkups, you won't have a problem.

Wonderful staff .I truly wish this was a primary care office. Very caring and supportive. I highly…read morerecommend this for anyone needing urgent care. If the should every become a primary care provider myself and my husband would definitely be patients!

Seriously cannot say enough good things about this place. If only my GP's office and staff were…read morelike this, I'd be set. So thankful for the kindness and professionalism of this office. What other Urgent Care office calls you to check up on you or offers you a water bottle as you wait in the waiting room? I've never had it happen to me except for here at AFC, Statesville. Kudos to this team.