It's rare to find a company that does not just do a great job, but truly stands behind their name…read more If you are looking for environmental services, look no further than CVE. I worked with the Rohnert Park office. I recently had the company handle an asbestos removal and wall texturing project, and my experience was nothing short of stellar. The true test of a company's "business practices" is not when things go perfectly, but how they handle them when they do not. Almost a year after my initial service, I realized the interior wall texturing wasn't quite right. Despite the significant passage of time, CVE did not blink. They immediately took ownership of the situation and corrected the issues, no questions asked. They are a fantastic team. Every single person I interacted with at CVE was Knowledgeable: They clearly knew their craft and the safety protocols involved; Cheerful: They brought a positive energy to the job site every day; Professional: Communication was seamless, making what could have been a stressful process incredibly easy for me. I cannot recommend this company highly enough. If you want peace of mind and a team that treats your home with respect, CVE is the only call you need to make.

They were hired to check for mold and remediate. They said one thing while at the property and then…read morewrote a proposal with completely different information. They performed a "remediation" that didn't take care of the mold problem at all and tried to tell me that my health issues and allergies were probably just from my dog (no one in my family is allergic to the dog we've had for 8 years). I then hired another company to come out that did an actual investigation and found toxic mold in 13 areas of the home. They will make it sound like you are being taken care of, but they are lying.

Johnathan did an exceptional job cleaning up the spilled waste under the house and replacing the…read morebroken plumbing pipes. His work can be described as honest, reasonable, reliable, and of high quality. We contacted Johnathan on December 12, 2024 (Thursday), and he arrived within an hour to provide a quote. His estimate was so reasonable that I agreed to it immediately. We had obtained a few other quotes, and the differences were staggering. Johnathan's team came out two days later, on December 14, 2024, to perform the work. The crew spent over eight hours completing the job and paid great attention to detail. I highly recommend Johnathan's services to my friends and family.

From the owner: All Pro Restoration is a newly established company that may be new to the scene, but its owner…read morebrings a wealth of experience to the table. With over 12 years of working in the restoration and abatement industry, they have tackled a wide range of projects and understand the importance of meeting clients' needs. All Pro Restoration aims to be a trusted partner for those in need of professional help, ensuring that each client receives honest and reliable service. Whether it's a minor sink leak or a large-scale commercial demolition, All Pro Restoration is ready to lend a hand. Give them a call today for assistance you can count on.

We experienced very good and timely communication with ServPro. They were responsive and…read moreunderstanding even though we ultimately did not use them

The work got done, but the customer service was inconsiderate and disrespectful…read more We help out our in-laws that live in house about 100 miles away from us in Windsor, CA. The water supply to the refrigerator's ice maker failed and water soaked through the floor, insulation and into the crawl space. Unfortunately it wasn't noticed for several days and a large area was soaked. A ServPro contract was signed to mitigate and repair the damage.  After the insulation was removed and the sub-floor dried, replacing all of the insulation was delayed because some of the ground was too muddy to work. The project manager informed me he would let me know when the workers would return. Several weeks went by without receiving an update.  I then texted him a request for an update on the work. After not getting a reply for two more weeks, I had to find someone at ServPro to express my dissatisfaction on lack of communication and  work progress. Management got involved and was able to schedule the final phase to be completed in two weeks later. This is not acceptable; customers should not be kept in the dark or have to go up the management chain to complete a job.

In one of the most difficult experiences of our lives, RCA came through for us! Water damage…read moreforced us out of our home for 3 months, and they provided exceptional value and guidance throughout. Terry showed up right away after the accident, and was able to have a plan and insurance approval to get the ball rolling ASAP. The crews that showed up were professional and skilled. Many thanks to Norberto, Denis, Adriana, Sherry, Tom, Manny and so many others! Our project manager Tim was extremely knowledgeable, helpful and thorough. Our finished product is wonderful! Thank you everyone at RCA!

For heaven's sake, what happened to this company? Yelp reviews up until Fall, 2023 seemed to be…read morepositive, yet if subsequent reviews are to be believed, things have taken a precipitous drop since then. In October, 2023 we found a rat had chewed through our dishwasher's drain hose when we discovered water had flooded under our (new) kitchen floor. Our insurance adjuster suggested we call RCA to remediate the problem. Two women came out, nicely masked the floor leading to the kitchen with plastic and paper, and brought in large dehumidifiers. At that point I was so impressed that I left a review here on Yelp commending them. Alas. While a week of those roaring machines and the kitchen's oven, microwave and sink being blocked off by plastic sheeting wasn't fun, it was to be expected. What wasn't, was when they showed up, removed the sheeting, declared the flooring dry and told us we could now use the sink. Fast-forward to the next morning when I pulled the sink plug after doing some dishes and witnessed a flood of soapy water come gushing out of the cupboard and onto the floor. Turns out they had neglected to plug the exit to the garbage disposal. Back came the dehumidifiers and up went the plastic wall again. Meanwhile, we were being given the run-around about the materials. We wanted the same cork flooring, but for some reason their supplier back east couldn't find it. Time passed. Dates set, but no action. Tripping over the uneven edges of the flooring was irritating. I finally went online, found five dealers with the flooring and sent them a list. (Now, why they didn't realize from the beginning that if a floor is made of click-in panels, you'd have to take up the flooring from one side of the kitchen all the way to the damaged part, I don't know. And why they wouldn't initially understand that if flooring panels are being used, the ENTIRE floor must go if everything is to match color-wise? (More about that later.) Finally, months later. The flooring guys came in and put in a whole new floor. As we were not standing over them, we didn't catch that a part of the floor beyond the dishwasher had surrendered to dry rot. Apparently that didn't faze them, as they simply laid the floor over it. A gap in the wall behind the uninstalled baseboard alerted us to this, as did the way the floor gently squished down when you stepped on it where there was no flooring underneath, only a void. Additionally, they had inserted a panel from the old, faded floor under the kitchen table, which was markedly lighter. Unacceptable. Back they came and ripped up the floor again, this time only partway. Using the old, faded panel and another as no-go zones, they taped off the partially ripped-up edge with instructions not to step on it. As I couldn't trust that the faded panel wouldn't be used again, I even taped a warning on it. So, the dry rot was fixed, and the floor was laid for the second time. All done? Not quite. We looked at the floor and--what's that? The flooring guys had taken the old, faded panel and stuck it right in the middle of the new floor! Check out the attached photo--we were incredulous! How, HOW could someone--a flooring professional, at that--do this? So, the floor was reinstalled for a third time. Finally, the project manager, a very enthusiastic guy, came for the "walk-through." We pointed out that the wood trim covering the divide between the flooring and the carpeting was crooked, leaving some previous flooring exposed. Oh, he said, would you like someone to come back and fix this? We can do that! (I wanted to say, are you out of your mind?? Just get out of my house and never come back.) Then he had the nerve to bring out a bill for the unpaid half of the dry rot work. No, we were not going to pay that, not after this four-month trauma. I told him that this remediation had been a homeowner's nightmare. Really?? he actually queried. He just couldn't understand why! I was insulted that he thought his disingenuous attitude would pacify me. Overall, difficulties could be attributed to the unavailability of the office management and staff, the inexplicable delays, and the scattershot subcontractors used (and their scanty if non-existent English). Our insurance company has been informed of this unfortunate incident; I can only assume it will not refer clients to RCA in the future. If you, the reader, have any doubts about this experience, I refer you to Ash M.'s review in November, 2023; Rebecca M.'s in January, 2024; and Jaime E.'s review in April, 2024.

My father recently had a house fire. The fire department responded very quickly, was there in a…read morecouple minutes. And right behind the fire department with some guy from Servpro. I don't know if he followed the fire engines over, or was listening on a scanner, he introduced himself, gave us his business card told him he could help with remediation. I took the card said thank you will be in touch if we need your services, and I thought that was the end of it the next day he was lurking around the front of my father's house, my wife saw him there, called my mom asked her if she had called them she said no and that she wasn't interested in their services. My wife approached him, basically relayed all of that, he said something about they were interested in his services, which was not true. The whole affair was kind of creepy. And certainly pushy. It felt like some sleazy ambulance chaser lawyer showing up at a crime scene. It left everyone with a negative feeling about this company.

Had a water heater leak, these guys showed up late at night and took care of it all. Jean was…read moreprompt and professional at all times. Cost was great for what they did Thank you ServPro.

After they were paid, they ignored repeated emails from me asking them to remedy the problem of…read moretheir creating a very serious tripping hazard in laying a badly done transition between the bedroom wood flooring and the bathroom tile. .Also, they stated that the new flooring planks would be close enough in width to match the existing flooring, said "You won't notice the difference,"--- and instead they laid wood flooring that definitely doesn't come anywhere near the width. With few exceptions, most of the contractors we've had to deal with have been callously dishonest and opportunistic, and also charging far more than is fair. They were fine with the demolition phase after our house was flooded. However,

Based upon our 10 day evacuation experience during the 2017 Tubbs and Nye Canyon fires in Sonoma…read moreCounty, we learned to start the claim process as soon as possible this time around. So during the nine days we were evacuated from the 2020 Glass Fire, we called our insurance broker and started the claim process. Two days after we returned home, a SERVPRO inspector was at our home to do an inside and outside walk-through. He gave us an immediate oral report on what he would recommend to our insurance company. During the next two weeks, he called to give us updates regarding the progress of our claim. The fire mitigation work started the third week and after five days, everything was completed. I cannot say enough positive things about our experience with this SERVPRO team starting with the inspector. The crew that he brought in to power wash the outside or our home, remove and replace our attic insulation and especially the four members cleaning crew that cleaned our home from top to bottom were professional, competent and caring of all of our belongs. The inspector worked with us and allowed us to use our own window washer and rug and solar panel cleaners. In addition, related to these last three items, SERVPRO coordinated with our insurance company to make sure these items were covered cost-wise. My wife and I were so pleased by SERVPRO's timely and professional response and highly recommend this particular SERVPRO team.

All Hands did an outstanding job on a mold remediation project at one of my properties. As an…read moreincome property owner, I have to have quality work and this outfit was tops. Their price was much lower than other estimates, with no sacrifice in quality.

We had a serious leak inside our bathroom and requested an emergency visit from All hands…read moreRestoration. The service was prompt and the employees, Tong and Joe, were professional, knowledgeable and helpful. The work was done quickly and with care. I would highly recommend them.

ServiceMaster Restore in the North Bay (Benicia / Santa Rosa area) charged me $285 for a crawlspace…read moreinspection and estimate related to flood damage. I provided a detailed crawlspace scope document and specific questions beforehand because the work needed to meet NFIP insurance documentation requirements. Jorge sent an estimate that was a generic Xactimate report that did not address the scope provided or answer the written questions I sent multiple times. It concluded the structure was "dry" but included no inspection documentation or moisture readings. The work authorization also listed a contractor license that is expired, and when I asked for the active license number and contracting entity, I was directed to the CSLB search page rather than being given the information requested. After several weeks of trying to resolve these issues, I requested a refund for the estimate fee.

We were on vacation when our home flooded. Service Master came in within an hour or so after we…read morecalled. When we arrived home our things were packed in an impeccable manner. Shelly was the lead of the team packing our home and we immediately trusted her implicitly. Her professionalism and sweet personality brought us so much peace through the process. Thank you for taking good care of us, team! You are amazing!

I've used REDi before for carpet stretching. As always they did a great job. They arrived on time…read moreand are very professional. They were able to answer all my questions. They cleaned up after they were done. I highly recommend this company.

I had made an appointment with a different Carpet Cleaning company, they didn't show up, they…read moredidn't call, they didn't text, and didn't respond to my calls and texts to them. I called Redi construction and restoration and spoke with Jose, who was extremely helpful and knowledgeable, and made an appointment for the following day. Ted, the technician was here right on time and text me five minutes before he showed up. He did an amazing job on cleaning my carpets. And he was extremely easy to work with. Very professional and very knowledgeable about his job. I would highly recommend Redi construction and restoration for your Carpet Cleaning needs. These guys are awesome.

Brian with Team 10 was a huge blessing during a very stressful and overwhelming situation. From the…read morestart, he was professional, communicative, and genuinely cared about doing things the right way not just the fast way. He took the time to explain the process, answered questions thoroughly, and never made us feel dismissed or rushed. His knowledge and expertise have been truly foundational in transforming a situation filled with uncertainty into one grounded in clear strategy and direction. He doesn't just show up he brings insight and clarity that build confidence when it's needed most. What really set Brian apart was his integrity and compassion. He is fully dependable and consistently delivers with the level of excellence he promises on his website. He followed through on every commitment, showed up when he said he would, and treated our home and family with respect. In an industry where that level of care and follow-through isn't always the norm, Brian truly stands apart. If you're looking for someone knowledgeable, trustworthy, and results-driven, Brian and Team 10 are exactly who you want on your side. I'm truly grateful for his support and would not hesitate to recommend him.

Brian was responsive, efficient, knowledgeable, thorough and reasonably priced…read more The plumber who installed a new cleanout on the sewer line in the crawlspace under our home left a mess on the vapor barrier, including "black water" and solids. After receiving a "minimum" bid from a national firm to complete the cleanup work, Brian and Team 10 did an outstanding job completing the same work at 75% less than the national firm's "minimum bid. I highly recommend Brian!!