Went in to renew my health card that had expired.I had all of my documents prepared and it should have taken no longer than 5 minutes. I had a driver's license, Canadian passport, my birth certificate and a credit card with my name and signature on it but she was still giving me a hard time about the ID's. The lady was quick which was great but she was very lippy and talked back to me after most things I had said. She had to call head office to renew my card (which is absolutely no problem) and I was telling her things while she was on the phone to help her but instead she got mad and told me to stop talking because she can't hear the person on the other end of the phone because my voice is too loud. I apologized for talking while she was on the phone but she still continued to talk back at me.
She would not even tell me her name and she was not wearing a name tag. I had asked for her name so I could file a complaint but she refused and told me that her initials were on the bottom of the temporary paper. I looked at the initials and they were signed so hastily that I can't even tell what letters they are.
Disappointingly rude service and I can't believe a person working for the government can treat someone this horribly just for a health card renewal. I will NEVER return here as long as she is working there because a simple process of
Completely unacceptable. read more