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Serenity Tree

5.0 (1 review)
Closed • 10:00 am - 5:00 pm

Services - Serenity Tree

Adolescent therapy

Couples therapy

Group therapy

1 More Service

Life coach

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4 years ago

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Ask the Community - Serenity Tree

What insurances do you accept?

As non preferred providers, the insurance company will pay you directly. We can provide you with a Superbill that has all the information required by an insurance company once you have paid for the appointment. Please contact your company to find… Read more

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Thriveworks Counseling

Thriveworks Counseling

(1 review)

Please, please read this before trusting Thriveworks with your mental health or your financial…read moreinformation. I went to them looking for help, clarity, and support... and instead they created a level of stress and frustration that no one seeking mental health services should ever have to experience. From day one, the entire process was a complete disaster. They created TWO separate profiles for me--using two different email addresses--after I was specifically told everything would be merged into one account. Not only was it not merged, but their mistake forced me to complete TWO entire sets of intake paperwork, wasting my time and adding stress before I had even seen a provider. That alone should have been the red flag. But it gets worse. Despite giving them my insurance information upfront and being told that my plan was covered and I would only owe a copay, Thriveworks went ahead and charged my card $160 without my authorization. No warning. No explanation. No phone call. Nothing. They had days to verify my insurance, and instead of doing their job, they took the easy route and dumped the full cost onto me. When I confronted them, they tried to justify the charge by claiming telehealth wasn't covered--even though I was never informed of that, never given the chance to choose differently, and never notified before they billed me. A simple call or email could have prevented this, but they didn't bother. After looking online, I realized I wasn't alone--there are countless complaints about this exact same issue: duplicate accounts, incorrect billing, sudden charges, excuses, and zero accountability. It's a pattern. A big one. And let's be honest--if a mental health provider can't manage basic tasks like verifying insurance, merging profiles, keeping accurate records, or communicating clearly... how can anyone trust them with something as serious as your emotional well-being? Thriveworks feels completely overwhelmed, disorganized, and in over their heads. Their mistakes cost me time, money, and peace of mind--exactly the things I went there to improve. If you are thinking about choosing Thriveworks, do yourself a favor and run the other way. Look for a provider that is ethical, competent, and doesn't make your mental health WORSE. I wish someone had warned me. I'm warning you now.

From the owner: In 2008, AJ Centore, PhD, created Thriveworks with the goal of making mental health care work…read morebetter for everyone. Today, we continue to be led by clinicians as well as leaders in healthcare who share this goal. As such, our clients can trust in our promise to always provide clinically-proven, human-to-human care.

Serenity Tree - c_and_mh - Updated May 2026

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