I contacted Serenity Landscape to see about getting my lawns aerated. Initially, my contact with them was great. They responded promptly, were courteous, and supplied me with a reasonable quote for the work to be done. However, when I was ready to have the work scheduled, my experience with them became considerably less pleasant. After a couple attempts to reach someone and a near week's wait, I finally heard back from someone. They apologized for the delay in responding and said they would contact me early the coming week to schedule a time to come out the week following that. I figured. Well, okay no problem. People get busy and schedules can get pretty crazy at times. I was just happy that things seemed to be moving forward with the process.
The next week came and went. I received no call and no email. And finally, the week the work was supposed to occur arrived. So, I finally emailed back to try to figure out if they were still going to be doing the aeration. In response, I received an email back saying "Sorry for the delay. Due to a very recent increase in commercial work, we are having to withdraw all our aeration services. Thanks, take care."
So, here I am, several weeks later and back to square one.
I wish them luck with their commercial clientele and hope they treat those customers with more urgency and respect than they had me. And, just to clarify that, none of their direct communications contained anything disrespectful. It was simply their giving me the run-around with the scheduling of the work across several weeks and then after all that telling me they wouldn't be doing the aeration at all! read more
