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    Serenity Choice Health

    5.0 (1 review)
    Open 9:00 am - 9:00 pm

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    6 months ago

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    Women's Healthcare of Illinois - Time for my physical

    Women's Healthcare of Illinois

    3.0(54 reviews)
    7.2 mi

    I fell again and have been having migraines, dizziness and vertigo. I booked a flight to California…read morea few weeks ago but feared my head pain issues would be a hindrance to the trip. I saw Rehana today to figure out what's going on. I was diagnosed with post concussion syndrome and need to reschedule my trip. Due to SI joint disfunction, I've had trouble walking and getting around. I'm not sleeping well, too. She ordered a CT scan and we're going to figure out a PT program to deal with the SI joint issue. I love coming here because I always receive top notch, quality care. Rehana and other care team members are always attentive and accommodating. I can't thank them enough.

    Unfortunately I do have to rate this practice one star- I wish I didn't have such a bad experience…read morethere but I wanted to let others know because I wish I looked deeper into the reviews. I want to start by saying the doctors themselves (I only saw Dr Beth) and the ultrasounds techs and phlebotomists (seriously LOVEDDD them!!) are absolutely incredible really. i have no issues with the back of house staff whatsoever it's the front of the house that's the issue. The first experience I had was in August of 2024 when I believed I was having a miscarriage, I was a new patient and they got me in for blood work to confirm. This was my second pregnancy and would've been my very first miscarriage. I called a few hours later for results and the woman on the phone was so inconsiderate and lacked so much empathy during this, she said "What exactly are you looking for?" after asking for my results and I said I had bloodwork done and was looking to see if I was having a miscarriage. She said "Um well yeah you're not pregnant anymore." I said "I had a miscarriage?" she said "You're not pregnant anymore." I was absolutely heartbroken and even though I knew this outcome could happen it still would've been nice to have had some empathy during that from someone. I ended up getting pregnant again in May of 2025 and decided to give them another shot- and now after 2 months of going there I'm going to another practice for the remainder of my pregnancy. Their payment plans are very unorthodox to where they look at your insurance and estimate your total cost through delivery and ask you to pay monthly and pay up by 32 weeks i'm assuming so they can kick you out of the practice if you haven't paid...my estimate was $764 a month. I had asked many questions about this and said "Will anything be submitted to insurance or will I have to do that myself?" "What if i lose the baby halfway through the pregnancy and at that point have already paid for half the L&D that won't happen?" and the lady responded "We just want to ensure we get paid." The billing department also called me constantly to talk to me condescendingly and in my opinion almost gave a vibe that I "can't afford this practice" it was almost like they were telling me I was too poor to stay..she asked me if I could apply to Medicaid? Not knowing my situation whatsoever. Another thing is their scheduling department. It's almost as if no one there actually knows what work the office does..everytime I call it's almost as if they're wanting to say "Why are you calling an OB office for OB appointments??" couldn't be bothered, and when they don't understand the appointment type you need, they schedule you for an ultrasound even if you don't need one. I personally think they were trying to raise my bill because they knew I was leaving. At 13 weeks pregnant, I have had 4 ultrasounds...while having a completely normal pregnancy and they cost ~$150 each. As I said, the back of house is lovely, so kind, and listens to your concerns. The way the actual business is run is disorganized, they lack empathy, and only care about money.

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    Women's Healthcare of Illinois - In the exam room

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    Another appointment

    Duly Health and Care  - Duly Health and Care Logo

    Duly Health and Care

    3.0(2 reviews)
    4.7 mi

    Called to make an appointment. The receptionist was so rude. They didn't have anything for evenings…read moreor weekends until over a month away... when I stated that was a little far for me, she quickly rushed me off the phone saying "ok bye." Really? Who does that? She literally had an attitude because I said it was a far away appointment, instead of working with me. I would never call back again because of her and wish I knew her name. You may wanna hire better phone people for a better first impression. I work in sales/customer service and would lose my job if treated people that way who need a service!

    I have visited Women's Wellness World several times and was very satisfied with the service from…read morethe receptionist, nurse, nurse practitioner and especially Dr. Jones. She has a great chairside manner. She listens and answers your questions, which as we women know, is what we all need. I'm past the child bearing age and certainly appreciated the care and attention I received. I decided to have the Mona Lisa Touch procedure and was very satisfied with the outcome. The procedure was done in her office, no anesthesia necessary, time was no longer than a regular office visit, minimal discomfort and sometime none. Dr. Jones' professional patience and compassion was an added incentive to have the procedure done by her. Afterwards I went about my daily routine. Don't let it be a best kept secret ladies if you need the help that the procedure can provide for you. NO I was not coached on this recommendation. I recommend her to women of all ages that need her services.

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    Duly Health and Care
    Duly Health and Care

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    Serenity Choice Health - reproductivehealthservices - Updated May 2026

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