They ask you relevant questions about your hair, listen to you, give advise, and.... they can cut…read morehair! My hair is curly and gets frizzy at times, which makes it very difficult to estimate how much to cut. Most hairdressers either slip up or just don't know what to do with my hair, but not here! This was my second visit. The first time I got cut by Maud, now by Kareen. Both times, very satisfied with their work!! Also, they are not ridiculously expensive (between 30-40 euros) like at Toni & Guy or Cosmo. I think I have found my go-to hairdresser :-)