I have gone to this shop about 6 times since I moved here and I was always really happy with the results and always walked out of the store with a boost of confidence. Today I walked in the shop asking for them to cut 4 inches from my hair and long layers. In addition i wanted the ombré which is something I get each time I go there. Dark to blonde ends. I walked out today with almost 8 inches cut and rust color hair and in tears with almost zero confidence. The problem isn't just that I was clearly unhappy and on the verge of tears, I was told I could buy the silver shampoo they have that will make my ends lighter. No offer to fix or anything which is a shame because the girl was really nice but I had someone else do the cut and I am just as unhappy with that. I will give 3 stars because I used to be happy with the place but I will find someone new next time. read more