I have been to several Sephora's. I'll honestly tell you I'm a Rouge. Which means I spend way too much time (and money) at Sephora in general. lol. The one in Zona Rosa, this one, has hands down the best customer service. I can come inside the store with my hair in a pony-tail, wild hair strands flying out as well, wearing a t-shirt and work-out pants, and do NOT look Rouge at all. They treat me like I'm a star customer, they welcome me warmly at the door and cater to my every need. Here is the thing: they did this before I was Rouge. Before I bought my first item. This specific store is the reason I am Rouge. I have learned so much about how to apply makeup from these ladies over the years. They are the big sisters this tomboy desperately needed when it comes to all my questions and need of instruction. Eventually I moved into the skincare realm where they then took time to educate me on as this well. The manager (I'm horrible with names) is a lovely woman, warm and kind.
For those who feel bugged when they are in the store, please know that this is what is expected of the sales associates. They are expected to be on the floor and only a few feet away from a potential customer should the potential customer have any questions at all.
I'm a pale white woman who gets greeted at the door then asked every five minutes if I need any help. I cannot say with certainty that anyone else's experience was anything but profiling, and I hope it was not. But I am almost positive that in at least a few cases it was misunderstood as profiling because they do it to me as well (I read the other reviews).
I, too, at first was bugged by it. I'm not joking. I was annoyed. But then I realized that the associates on the floor are expected to ask customers frequently if they need anything. They are literally doing the jobs they are told to do. And some associates take this duty more seriously than others. I just smile and wave them away as soon as I notice one starting to come over if I'm just looking and want to be left alone. Eventually, the associate gets the idea. To me this store is far more preferable to the other Sephora stores where I have not received customer service, where I have had to seek out an associate, interrupt their conversation with another associate, and be greeted with a bored expression and lack of willingness to try to take care of my need. The once-over look from an associate is the one thing that will always lose my business. And this Sephora? They have never, ever done that to me, never looked down on me, never given me any hassle with a return, never made me feel less than an important girly customer, which I love. Instead, when I ask for a sample of something, they have always done so willingly. They've answered my zillion questions - about nearly everything in the store (I'm a very curious person). And a little oversharing here but they have helped me build my self-esteem over the years. It doesn't matter what I am wearing when I walk in, I always receive excellent customer service, for which I am very grateful. As any tomboy can tell you, a place like that can initially seem a bit intimidating. And look at me now? I'm a Rouge. read more
