trash every where Yes Very dirty....floor August 5 2019 pm 3:27 Not busy Only 3 customer was there 4ppl are working with no smile Guy was only talk nice but no smile Ladies having problems?! They never talk to me or no eye contact Only word was " you can't use here " When I was try to use big mirrors So I have to use another mirror They shouldn't work there Sephora Company is my favorite store But Not this location.... read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Chula Vista, California

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I was shocked to learn that Sephora continues to sell real mink-fur eyelashes, despite knowing that animals used for their fur live in misery before finally being killed. Fur farmers use the cheapest killing methods available, including neck-breaking, poisoning, genital electrocution, and suffocation. Some animals remain alive, panting in ragged gasps, even after workers skin them. Leading beauty brands like Urban Decay, Tarte, Too Faced, IT Cosmetics, and hundreds of others already refuse to sell fur. Please, help animals who are suffering right now by urging Sephora to drop fur eyelashes immediately! http://peta.vg/2qdd read more

Honestly I am not the type to complain or make reviews, but after this experience, I think I need to share. I walked in with a friend, and he had already asked me what color dipbrow I use, and I said well let us get inside so I can help you choose one. Once we get there we ask the guy with longer hair if he can helps us with a sample of one of them. He first replies with, "we actually don't have the jars to make them right now." And he had already made upset faces at us when we walked in, so I decided to say "I actually have a friend who works at a different location and used the perfume bottles too!" And he said it was fine. We go ask the other employee to fix us a sample, and says that they don't offer dipbrow samples or have the jars for it. Again I said, "we just spoke to him and he said we can get it in the perfume sample." She seemed upset making the sample and asked what color we had chosen for him, and when I mentioned medium brown, she whispered "that isn't even going to match." I was so upset at this Sephora because it isn't the first time weird situations with their horrible customer service and employees. Really disappointing especially because I live 5 minutes from one and have to drive 15 minutes to another one just to avoid bad service. To top it all off she gave us the most shitty sample, she decided to put the product right where the little bottle closes so it's also very messy now. I truly don't recommend this Sephora what's so ever, the energy is off once you walk in. I'm disgusted. read more

SEPHORA - She put the Anastasia dipbrow right where it spins to close?!!! - Cosmetics & Beauty Supply Near Me - Chula Vista, California

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Im not even sure why this location is still open. Anyways.... Went today to buy some stuff at jcpenney and thought bout seeing what they had in sephora... almost EVERYTHING out of stock(empty shelves with little to no products except the samples) i walked in started browsing and two ladies there didnt even bother to acknowledge me or even ask if i needed help. Even when i gave them eye contact. One walked away the other just stayed around pretending she was working but clearly her snarky snooty face showed she didnt even want to be there. This is why i just stopped going to sephora and been sticking to ulta. Im not sure why they are even working there if they are just gonna have a stank face. Homegirl needs to work on her customer service skills and her 2010 block brows read more

Don't waste your time. This location is even WORSE than the Plaza Bonita one. Incredibly low stock on practically everything, and the testers are either funky/gross, or missing from the displays altogether. This is why we can't have nice things. You're better off making the trip to the Eastlake/Otay location, or the Fashion Valley store - both of which are standalone stores and NOT located inside a JC Penney. read more

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Came in looking to buy the biggest eyeshadow set they have. I ended up finding an eyeshadow set with city theme compacts and a 5 set of sampler perfumes for the same amount added up. i was helped left and right from Hannah. What a doll face her customer service is one of the best!!! She was very helpful and such an upbeat person.I would of gave 5 stars but i go home open my perumes and noticed about half of them are empty :( no bueno!! So just need to go return soon besides that the eyeshadow are great and the perfumes smell good just wish i had more quantity of them!! read more

SEPHORA - Free gift items on the bottom. - Cosmetics & Beauty Supply Near Me - Chula Vista, California

Came in to buy some things and went to the cash register where the employees were talking no big deal she was still scanning items and what not. i had points and the girls at the cash register kept pressuring me into using them since i think they expire at the end of the year (not sure how true that is) and figured i would use them and decided to get a skin care thing worth about 500 points and i should have checked the box before leaving the store now that i think about it. they also would try to pressure me to buy something that i was only asking questions about and didnt want it but it made me uncomfortable the way they try to get me to buy it i did see another employee trying to find something else to do and move the boxes around that had the skin care items. So i get home and find that the only thing inside the box was tissue paper... absolutely ridiculous to say the least I called several times and it took 3 calls for someone to pick up the phone, granted i don't know if anyone was near the phone or avoiding the phone. I let the person on the other line know that there was tissue paper inside the box and nothing more so I was told that I could go back and get it fixed hadnt had the time but i will soon. Also when i went to go buy a fenty foundation with my sister this guy that wears makeup (nothing against it or anything just giving a description) he was trying to color match me and was a bit unprofessional by laughing and talking about theres no other full coverage foundation (goes to show his knowledge about make up..) i guess they needed to reach some sort of sales quota but that foundation was absolutely not my match i looked way too orange. i unfortunately need to go to that location again to get store credit for the terribly matched foundation. they should really reconsider his position in the company as i agree with the other review read more

Would give negative stars if I could. It is clear from my experience as well as the other reviews that whoever runs this sephora is useless. Every single experience here has been awful. They never acknowledge you, are always gossiping, and have zero customer service. Two most recent visits: I walk in and grab an eyebrow pencil walk to the register. Girl behind the counter doesnt acknowledge me for a good minute then finally says she can help me. She grabs the pencil rings up and as I'm paying starts putting returns into a basket. When I'm done she gives me my receipt and goes back to what she was doing. I look around and dont have my pencil, unsure if she gave it to me I look through my purse and bag, nothing. I'm looking and looking in this time to other workers are behind the counter, they see me and offer no assistance. Eventually I say " excuse me I never got my pencil I just bought" the one who checked me out says " I gave it to her" "no you didnt I dont have it" i say. She starts looking around and sure enough on top of her return basket is the exact pencil and color that I bought. Do they give it to me? Nope! They call security and tell them to check the camera. So now they accuse me of lying. I stand there for literally 10 mins before she says " here you go" and gives me my pencil. No sorry no nothing. Took everything in me not to say or do what I wanted to in that moment. Today I go in and grab $200 worth of product and head to the register and surprise suprise no one behind it. I look around and there is a girl behind me cleaning up. She sees me says nothing. I wait ..wait and eventually say "excuse me is someone on the register?" Her response "I just got in I'll be right w you" and she finishes her cleaning. I was so annoyed by her answer like wtf and tell her "well you can at least acknowledge me, say I'll be right w you, I dont know when you come in and what does that matter ?" These employees are the worst and dumb as well. Time to drive the 20 mins just to avoid this awful place. read more

I received a gift card for Sephora, I use their products regularly, I usually shop at Otay Ranch, but this was a JC Penny/Sephora gift card and can only be used at CV mall.... I just left the store and it was HORRIBLE!!!! SO DIRTY! and had NOTHING in stock! Customer service was good, but even the shelves were gross! Yuck! I even slipped on makeup on the ground!!!! When I mentioned it to the girl helping me, she said they were trying to recover from CHRISTMAS!!!! CHRISTMAS Y'ALL!!!! WTF...ITS MARCH! read more

Today 03/07/2019 Lady with blue and bright pink lipstick looked down on me. And a guy that works there Told me rudely to go away and come back when their break was over. I am sorry there is a way to relay information does not have to be this tone of voice or while they look at me up and down. I am sorry but my money is valid just like the next person. This is no way to treat people you there to provide customer service not look down on people. I will never go back o have four daughter that always go for make up they will never be going back to this store again. read more

i went in today to purchase a few things i needed make up, blush, etc., i was expecting to spend about 200 dlls in make up, for my surprise this store is empty, there's no products, the shelfs are empty, I asked the two girls for help and one of them ignored me and the other one told me that they were busy putting the promotions up, i would never go back to sephora big disappointment. read more

I had the worst experience at this Sephora today on 6/19/2020 at approximately 2:44. I came in to purchase 1 thing that I needed. I went to the checkout and the lady that rung me up was the rudest person I have ever encountered in my life. She told me that if I spent $60 I would receive a makeup bag with various makeup items. I thought that was a good offer considering everything that's happening with corona virus. I later found out once I paid and was ready to leave that i would in fact not be receiving this gift and that it was actually for a raffle. She did not mention that it was for a raffle or I would've kindly declined spending over $70($75 was the grand total)for just an entry into the raffle. I asked her if I could take out an item because I did not need the extra items and she basically forced me to purchase the extra items. Im guessing she really wanted that commission because once I expressed I couldn't pay the extra $30 in cash (the rest was paid for in gift cards) she literally told me if I could "go get my mommy" to pay the remaining balance. I stared at her in disbelief that she said that because I am 21. She was very unmotivated to be helpful, lacked customer service, and basically was laughing at me for paying with my gift cards. I felt belittled and helpless in a place where I should feel welcomed, included, and happy. I will no longer be a Sephora customer after this disappointing encounter. I did not get the employee's name but her employee ID on the receipt says 0109. I can describe her as a woman in her mid to late 30's/40's, on the thicker side, about 5'3 with a beauty mark under her eye near her cheek bone area. read more

Girls who work here lack customer service skills and apparently think they are there to talk to each other about their own makeup instead of helping the customer. There are literally always out of stock of everything including samples to swatch the colors. Be prepared to be ignored by a bunch of wanna be Kim k's! read more

If you go to this Sephora with a return from a Sephora that's outside of jcpenny forget it, they will turn you away and say that it's policy which is a lie !!!! I called The Sephora number In the back of my beauty insider card and they told me to go back and tell them what they told me which is ANY SEPHORA PURCHASE WHETHER ONLINE OR AT A SEPHORA OUTSIDE OF JCPENNY CAN BE RETURNED AT ANY SEPHORA LOCATION INCLUDING INSIDE JCPENNY SEPHORAS. They turned away a lot of my friends/family members away because of this. They have all the manager in on it. Call corporate if you experience this problem it needs to stop read more

amazing service from Robert. If you decided to come you defiantly need to speak with Robert. Amazing customer service. good advice read more

Michelle has poor customer service skills. She talks back so much and wants the final word which escalates a customer. I had an experience with a return and i explained to her my challenge. She crossed her arms and dictated policy to me. I understand policy, i have no problem with employees following protocol. What could have ended with me leaving on good terms ended up an escalation bc she wouldn't stop talking and lecturing which obviously i won't accept. She contradicted herself, gave a bad attitude like her goal was to belittle me the customer. This store has gone downhill. Avoid this store and this drama that comes along with rude associates who don't appreciate what keeps them employed, customers. Michelle needs a lesson on good customer service, courtesy, and patience. read more

This has to be the worst Sephora ever not only do these people at this location have horrible customer service skills their makeup skills are just as worst they had a JCPenney associate color match me and turns out the the color I was matched with was 30 shades darker than my normal shade I was pissed I do not recommend shopping you're best bet is to head over to the otay ranch location or parkway plaza the girls over there really care about their customers and their makeup skills are on point read more

SEPHORA - Rude didn't even acknowledge me when I walked in worst sephora ever - Cosmetics & Beauty Supply Near Me - Chula Vista, California

This location is completely understaffed. Nobody offered to assist me. There were only two make up artist working and they were both helping customer. Nobody greeted the customer. I only stopped by to get more of my murad face wash, which was not available. The display/ shelves were emptied and not stocked at all. I left there without purchasing anything. I probably won't be returning anytime soon. read more

Girl with curly hair had me waiting 20 mins to help me find tarte lashes that ended up not being I stock when she could've checked the stock really quick. Even tried to help another person who asked her assistance after me. Place is totally messy and all the alarms are going for no reason? Not really sure what's going on in there. read more

Everytime I shop here the girls always make me feel unwelcomed, they seem mad and stuck up. They alwaaaaaaays have an attitude. They never greet their customers to acknowledge them. I thought I was the only one with this problem but after talking to a friend who came down from Bakersfield to visit she told me she made a quick stop and wasn't pleased with the service. A few days ago I was getting ringed out and the girl helping me out just left me standing there and started helping someone else. read more

This is a bootleg Sephora!!!!! I've been here about 3 times and out of those 3 times not one good experience. The employees are rude, no one greets you or even approaches you to ask if you need help they just stare at you, then when you ask for help they look annoyed. I rather drive a little further to Otay which is my favorite location where the customer service is GREAT and the girls actually know how to do their make-up. read more

Robert is Amazing. Always greeted by his friendliness. He was quick to ask me if he could help me find what I was looking for. He did. So fast and friendly, he takes the time to talk to you and help you. That's what I appreciate about this Sephora and he is exactly why I only shop at this location. It's always clean and well stocked as well! Sephora please know you have an awesome guy working for you and I'll be back soon!!! read more

In need of a serum and not wanting to drive to an actual Sephora store, I thought I would just go to JcPenny. I was so disappointed and will never be returning. I think I'm better of either going to actual store or even going to Ulta. The store looked dirty, not stocked at all and no selection of products. There were no samples on display as they were all missing or destroyed and out of place. There was even about 3 empty shelves with lights exposed and a few boxes on there. By a few I mean like about 5 small boxes. Very disappointed and I did not purchase item needed. read more

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First off I want to say I used to love this Sephora but it has completely gone downhill due to the lack of customer service. Don't come here if you want to get your color matched or anything that requires assistance from an employee. These workers like to just stand around, gossip, don't greet their customers, or want to help. I can literally walk in being the only customer and two workers are talking across the store but ignoring me. Main worker I don't care for is the only guy who works there, he's super unprofessional and acts so stuck up. If you want to feel unwelcome, get ugly stares, and not get help come here! (: I'll never understand why these employees think that they are so above customers, when their job doesn't even require a degree and they get paid minimum wage. Yup I said it! Go to Sephora at Plaza or Fashion, it's busy but the girls are way more friendly and helpful. read more

I honestly don't even know why Sephora has lent out their brand to JCP. They literally have THE WORST customer service and policies. Without fail, it's every single Sephora inside JCP I have ever been to. If you need anything, drive the extra few miles and go to a real Sephora. They actually take care of their customers. I have spent $3000 this past year there and they wouldn't even let me exchange a $45 foundation that I had a skin reaction to. I will never ever spend another dime in a JCP. Not for their god awful, poor quality clothes or their BS sephora. read more

The customer service here is non existent. The people here are just chatting and not even acknowledging their customers. They have very low stock and the place is dirty. The website says they have stock but when you get there they don't even carry the product seriously what a waste of time. read more

I would only shop at this location because it's closer to home. Unfortunately they never have any products available and their customer service skills blow! I saw some peach pallets with a lower price than what they usually go for. They were stacked nicely in a different section and when I asked, the girl snatched it out of my hand and said "no someone made a mistake." And tore off the sticker that they had put over the original price. I had also purchased a kabrow eyebrow pomade. When I got home I noticed it was the right shade # on the box, but it was shade 1 in the product itself. I took it back and let them know what happened. The young lady that "helped" me said "well we can't exchange it because it's the wrong color in the right package. You should've opened it first in the store." Ummmm yes, because everyone who is rushing off work to get to their store before they close has time to actually inspect each item. I just grabbed it, paid and left (eyebrow emergency!). I had to wait 20 minutes for her to call multiple people to see if I could get the correct shade. After speaking to a manager or whatever their position was, the woman apologized and gave me the correct shade. And for the last rant, I asked to be matched for the KVD foundation. The employee looked at my face and straight out said "oh you have a really yellow undertone so we won't have a match for you." She literally just walked away. read more

Today I had a great experience shopping here. I came here because Sephora in Plaza Bonita didn't have what I wanted so I called here and they told me they had it and were going to hold it for me. So an hour later I was at the store and I came across Robert who is amazingly friendly and helpful. He made was acknowledging every customer that was coming in and was already there. Another guy which I didn't get his name was also very helpful. They were amazing I am very impress with their knowledge and service.... Thank you guys for making my shopping experience wonderful !!!!!!! read more

This place is small but has a lot of good things...most of the time they have what my wife is looking for. Customer service is always great! They always help me find what I need. read more

I've been in the cosmetic industry for 7+ years, having worked at a sephora freestanding store (not jcpenney) for 4 years. I walked up to a new display and picked up a new mascara to check out. I opened it to see the wand and an employee walks up to me and says 'I wouldn't try it on straight from the tube if I were you.' I wasn't going to try it on at all, and I know to use a disposable wand if I did choose to try it on. She proceeded to tell me that I need a wand, in a very condescending tone. Won't be coming back to this location. read more

I stopped by this jcp sephora on my way to work looking for my drunk elephant moisturizer. I picked up a foundation and while browsing decided against it. When I walked out an employee approached me and accused me of stealing. Mind you i am 5 ft tall. 100 pounds, in form fitting clothing and not even carrying a purse. To be accused of stealing when i am VIB ROUGE and spend at least 500$/mo is ridiculous and disheartening to say the least. I will literally never be shopping at Sephora again as all my fav brands are carried at BARNEYS NYC, who DOESNT make rash accusations against their customers. read more

I asked for a Kat Von D foundation sample and the associate was gonna put it in a small zip lock bag because "we don't have the sample container" . How disgusting not to mention messy, is that? Part of the good thing about shopping at Sephora is being able to get samples before purchasing. Seems like someone's slacking.... read more

Was there Saturday.. When I was ready to check out there was no one in the register.. Employees kept walking by and no acknowledgement.. At least say I'll be right with you something.. And it was early it was not that busy. I left all the items there and left. read more

So so dirty. Everything was out of stock. No one greeted us or asked us if we needed help. The gal at the register seemed annoyed the whole time. I'm pretty disappointed. read more

Only reason I'm leaving a star is because it won't let me leave a review. I really wish I would have read the reviews to this place before I came to this site. I don't live in the neighborhood and I was close by, I will definitely travel the extra mile and will stick to my store. Worse costumer service I have ever received. I was passed up so many times by the girls, even when I politely asked for help. They seemed uninterested in answering my questions. read more

So I went during the early day and I really needed some help. It's not often that I go to sephora and not know what I'm looking for but today was that day. I thrive on customer service, and I was about to be turned off because there was no one to help me. I asked the lady and she said someone called off. I decided to be patient for a change and just wait. Finally an amazing guy named Diego came in and helped me with everything thing I needed. It has been a while since I got that level of service. He was amazing. I felt like my money was well spent. His attention and knowledge was well received. read more

I'm very big on customer service and not once was I even greeted. Also, I was having troubles looking for a certain moisturizer but no one was helping me, I gave up and just drove to a different sephora. Not only did no one help me, their inventory wasn't stocked on the shelves but the drawers were fully stocked. read more

I'm giving them two stars because my visit today wasn't as grossly disappointing as my previous visits. The service today was decent for only two people working. They actually knew of and located the moisturizer I asked for. I went in a month ago and asked for this moisturizer and was told "I don't know, can you look for it". They must not stock this Sephora often because the shelves are always bare and most make up is not in its proper place, making it hard for me to be self sufficient in finding what I want. I kept coming back to this store because it's closest to my house. Maybe JC Penny will read these reviews and clean and stock up the area a bit. Wishful thinking. read more

This is probably the worst sephora I have ever been to. I have come in multiple times and they never have anything stocked. I always end up having to drive to another sephora. Customer service is also not so good at this location. read more

Horrible location. Staff was so unhelpful. Waited in line to ask if they could check for sephoras #40 powder brush since it wasn't on the shelf. She told me to look in a different spot where there wasn't even a spot for #40s? So I lost my spot in line, and finally found another free employee who I asked to check for me. She started checking in makeup forever and I reiterated that I wanted the Sephora brand and she gave me an attitude about it. She then proceeds to look underneath for the Sephora brand where it is completely unorganized and she was looking at small makeup brushes (shouldn't she know what it looks like?) and after quickly browsing says sorry we don't have it. Very unfriendly and unhelpful. Don't waste your time! read more