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    Haven - Custead Care Center

    Haven - Custead Care Center

    (6 reviews)

    Westside

    Our experience with Haven Hospice Center-Orange Park was deeply disappointing, especially due to…read morethe behavior of the night shift nurse. From the moment she arrived, it was clear she lacked compassion and professionalism. She would administer medications with no effort to speak to the patient or family, often moving through the process as if it were a chore. When we had questions, she acted visibly annoyed, making us feel as though we were a burden. Her demeanor was cold, and she walked around with a sour expression, never offering a reassuring word or a simple smile during such a challenging time for our family. The lack of empathy was disheartening and unacceptable, especially in a hospice setting where care and kindness should be a priority. My hope is that the hospice center takes this feedback seriously and addresses the behavior of their staff to ensure no other family has to endure such treatment during an already difficult time. Families in these situations deserve support, compassion, and understanding--not rudeness and indifference. Havrn responded to my Google review calling the patient their "customer." just like the night nurse, showing zero empathy.

    Our beautiful mother passed early yesterday morning after 5 days of care at Haven. My brother and I…read morewere able to be there with her the whole time. The care that she received was top notch. They immediately responded each time we requested additional meds to keep her comfortable when she seemed restless. They provided updates to us in a kind manner and were honest each time. Every nurse, CNA, and NP had amazing bedside manner. One nurse that completely stood out to us was Kayla. She was so sweet, understanding and sympathetic to our mother and to us. The facility is very clean and doesn't have a hospital feel. The sitting areas are a big relief when you need to take a moment. Haven was a blessing to us when we needed the higher level of care for our mother.

    Orange Park Medical Center

    Orange Park Medical Center

    (124 reviews)

    Westside

    Just wanted to recognize the ladies that took such good care of me…read more Shae was my tech. She was amazing! She wasn't just professional, she was personable. Jamie was my last nurse. She was the Best! She answered all my questions with patience. She helped me with outside info I needed. All the ladies on the 4th floor were cream of the crop!

    My barely 25‑year‑old daughter, Taylor, died after what multiple independent physicians and an…read moreautopsy have confirmed was reckless medical negligence and neglect at an HCA Florida hospital where she was taken after being rear‑ended at a red light. Her internal bleeding went undiagnosed for about eight hours despite glaring signs. Once imaging was finally ordered and active internal bleeding was confirmed, surgery was delayed for roughly seven more hours. In the meantime, the doctor ordered mass blood transfusion in an improper way that worsened her condition instead of stabilizing her, while failing to move the central line that was improperly placed and that the radiologist recommended be repositioned. HCA Healthcare has faced no consequences, and there is no way for people researching physicians through the Florida Department of Health (DOH), the medical licensing board, to see what happened to my daughter. Because she was 25, unmarried, and had no children, Florida's 'Free Kill' law strategically blocked me from pursuing legal recourse to ensure the hospital and its physicians are held accountable so the harm does not continue. If you or your loved ones rely on HCA Healthcare in Florida, please take time to learn how this system really works and how families can protect themselves. Search for and follow Healthcare Accountability Initiative to learn how you can use your voice to push for safer, accountable healthcare. Cindy Jenkins Mother of 25 year old "Free Kill" Taylor Jenkins Founder, Healthcare Accountability Initiative @healthcareaccountability.org

    Senior Helpers - homehealthcare - Updated May 2026

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