I initially came here simply to express my grievances about the care I received. I came in hopeful…read moreafter reading so many positive reviews, and I genuinely wanted this to be my long-term primary care home. The front office staff is wonderful, but unfortunately my experience with Dr. Raman was the opposite of what I expected from a primary care provider.
I originally came in for one issue but also had a few additional concerns I hoped to discuss. After feeling rushed during my first visit, I scheduled my annual exam specifically so I could address everything thoroughly. During that appointment, Dr. Raman performed a pap smear and immediately moved to end the visit without asking any questions about my overall health. When I tried to bring up the concerns I had mentioned previously, she seemed disinterested and dismissed them without meaningful discussion.
One example: I asked for a referral to an ENT for Eustachian Tube Dysfunction, which had already been identified by an urgent care provider. Dr. Raman told me, "There's nothing they can do for that," which is simply not accurate. My symptoms have since worsened, and I will now be seeking an ENT evaluation on my own. If it turns out that treatment was available or that something more serious was missed, I will be considering a formal complaint with the Arizona Medical Board. Experiences like this are exactly why so many patients feel unheard and dismissed by their doctors.
At this point, I thought my review would end here -- a disappointing experience, but nothing more.
But then I started reading the clinic's responses to other patients.
And that's when I realized there is a much bigger, far more serious issue happening here. What I found in the owner and General Manager, Chad Gammage's, public replies is deeply alarming. His responses are not just unprofessional -- they contain clear, repeated, textbook HIPAA violations. These are not gray areas. These are not misunderstandings. These are direct disclosures of protected health information in a public forum. And frankly, I am disgusted by the way he chooses to operate this business.
Here are just a few examples that anyone can verify by reading his replies:
Example 1:
He openly confirms a patient relationship ("I acknowledge you were a patient of Dr. Raman") and discloses private encounter details, including the exact length of a conversation ("we talked in circles for about 30 minutes").
Example 2:
He publicly addresses a reviewer by name ("Dear Ms. Goding"), reveals clinical care details ("you were sent to the lab to have your blood drawn"), and discusses her insurance setup, pharmacy mix-ups, and authorization requirements.
Example 3, which is the most severe:
He publishes a timeline-based medical history, including exact appointment dates (03/21/2023), how long the patient has taken a medication ("20+ years"), exact dates the office messaged the patient (03/04/2024, 04/04/2024, 04/11/2024, 05/24/2024), a phone call and prescription refill date (05/23/2024), missed appointments and labs (06/13/2024), and even clinical status details ("being out of medication since July").
This is not "defending the business." This is illegal disclosure of protected health information.
And unfortunately, Mr. Gammage, because you work in the medical field, you do not get to write replies like this. It's the equivalent of me -- as a licensed loan officer -- publicly posting a client's credit score because they're upset they didn't qualify. It's highly illegal.
The federal government explicitly states that a patient leaving a review does not give a clinic permission to expose their medical file. Revealing private clinical details to retaliate against negative feedback raises serious questions about HIPAA compliance, ethics, and overall leadership. It reflects poorly on the entire operation. The way he chooses to run this business -- attacking patients, exposing their information, and weaponizing their medical history online -- is disgraceful.
For anyone reading this, know your rights:
HIPAA Privacy Violations:
If this business responds to your review by confirming you were a patient, arguing about your care, or revealing appointment or prescription details, take a screenshot immediately. You can file a complaint with the federal Office for Civil Rights (OCR) through the HHS Complaint Portal.
Consumer Review Fairness Act (CRFA):
If a business threatens to sue or penalize patients for negative reviews, that violates federal law. Report it to the FTC.
Arizona Attorney General:
You can submit a consumer grievance through the Arizona Attorney General for unfair or deceptive business practices if the clinic uses bullying or intimidation tactics to suppress honest feedback
Safe to say I will not be coming back here, lol. And Chad dont even bother replying, nothing you say will hold any weight to me, because you are not a good business owner.
