It's funny that after one hour in the ER waiting room, I decided to do a few things on my phone and…read morelo and behold the home page that came up for free wifi stated that the wait time was 13 minutes. Seriously? I understand the ambulances and severely ill must be seen first, but there being one person ahead of us, we still waited 90 minutes to be called back. Facilites and Administration MUST do something about the arctic conditions in that waiting room! People were asking for blankets as that was entirely too cold. I enjoy air conditioning as much as the next guy but the majority of older people are cold 75% of the time and then to add arctic conditions on when sick, NOT acceptable! Once seen, the PA, and I'm sorry I didn't remember her name, and Marie, the RN were caring and explained everything to my husband. We were lucky he was able to return home after 4 hours.

Horrible customer service staff that are uncaring and could care less staff that are incapable…read moreof helping and then calling at the last minute and to cancel appointments. While they do have some that are descent the rest are not worth the air that they breath. Could care less if you get taken care of or not

Absolutely dog shit, moved back to another waiting room for another 3 hours after waiting in the…read morefirst one forever. My wife needed her finger glued or stitched from slicing it . The staff are total waste of space, moving slow as hell, not caring at all, just getting through their shift. Absolute joke, don't waste your time, take the extra 10 mins and go to conemaugh, atleast they have staff

Dr's in the ER need to develop their listening skills. They just want to get you in & out ASAP. Two…read moretrips in 2 days same thing, never address the problem. Sad!! Went to another ER, the problem was address, fixed and on my way to recovery.

I injured my foot/ankle just over 2 weeks ago. I went to different urgent care to be checked. They…read moredid pray and wrapped it. I went back to them this past Thursday due to pain. PA said I needed ultrasound to check for DVT. Put a request in for one. Called today and couldn't get an appointment for a week. My wife suggested I care. Got there at 2:15 today, by 3:30 , I had ultrasound done and Dr. Reviewed results with me! Great service and people. .

I got hit hard by some illness recently and was feeling all sorts of blah. I came here, because…read moretechnically it is the closest to where I currently live and I wasn't going to the hospital Basically I wanted them to screen me to make sure it wasn't COVID. I went in here and signed in to be seen. That part was fairly quick. The being seen part took well over an hour for me to get to the back and actually be seen by someone. I waited in the waiting room and watch as everyone before me got back there at a snail's pace. Some people really were only in the back for like five minutes and it still took an hour for me to get back there. When I was back there they did the normal things like taking my vitals, getting any allergies written down, and what medications I was taking already. I just wanted confirmation of what I had. And I had to still wait. They tested me for both the flu and COVID. They both came back negative in office, but told me the COVID test would also need to be sent out to be certain. I was basically told that I had a virus, but they do not know which virus. A few days later I received a call telling that the test came back negative. But they waited until after they sent me an email with the same information. I didn't get a bill, yet. But after reading some of these reviews, I'm just waiting to see what they are going to hit me with. They didn't take a copay or anything, even though I know I have a copay. So, yeah, I am just waiting.

I went to see Dr. Ruggeri this morning because of chronic right knee pain and the certainty I had…read morethat I probably would need a knee replacement . Sure enough, x-rays that Dr. Ruggeri ordered confirmed that I was literally bone on bone for the knee, which he also stated verbatim to me. Throughout the visit I felt quite dismissed by him and very uncomfortable with the fact that he did not want to seem to listen to me. So he did give me a steroid injection for the knee I asked him for a short-term Supply of pain medication until we could see whether the steroid injection worked or not. He was adamant that he would not do this and when I tried to speak to him further about it my perception was that he was almost downright rude . I will not be returning to Western Pennsylvania Orthopedics. By the way I have already had three joint replacements and so I do have an idea of what's going on with my body .

Dr. Katz was rude and seemed rushed, and my visit was ultimately unproductive. Front office and…read moreradiology staff were good though.

When you would rather forgo an emergency room these places are good enough to stop at. Always…read moreclean, always friendly, and always able to help. They take most, if not all, insurances which is great. The only puzzling thing about these places that really confuses me is that you can walk in and there could be no one else in the waiting room and you still sit there for an average of twenty minutes. Once in the back, there is always a wait as well. I know it's a medical place and you can't be seen as soon as you walk it, but if there is no one else to be seen, what's the hold up? Don't get me wrong, I love these types of places. Less copay equals something great for us all. Plus no appointment needed and you can usually walk out with either a prescription, or for an extra fee, they can give you the medication there.

I don't recommend this place at all. The provider was rude and assuming. The first thing she said…read moreto me was what do you want me to do and we don't prescribe pain pills here. I did not even ask for any. She stood in the room for a total of 4 minutes and had her arms crossed. The provider never offered to repeat my X-rays. She also accused me of raising my voice and I never did that. Some people should not be health care provider s especially the ones with 0 bedside manor.