SO VERY ACCOMMODATING!!!! Ryan took the time to call and…read moreinform me on the use of my physical therapy sessions through my benefits. He took time to explain the process so that I would not lose my benefits; helping me schedule them as well. Because of this, I can continue my sessions without worry and be able to use my benefits to the full extent.

love stryve in security, ryan was my physical therapist for my first knee replacement and now my…read moresecond one, he is a phenomenal therapist, kind and caring person, stryve is lucky to have ryan on their team, thank you for all you did for me ryan, you got me mobile again after both very painful surgeries, i am forever grateful to you my friend

Terrific Good progress flexible scheduling First rate attention…read more Not at all difficult billing Medicare.

The staff at ORA was very pleasant and the therapy mostly helped with my issues however, when it…read morecame to billing I have a very different story. I was told how much each visit would cost at the beginning of my therapy only to have their billing department bill me a different amount once my therapy was over. I made the required payment at each visit and was told by the office that I was completely paid up with no balance due. I then received statements that told a completely different story. The statements that I received were very confusing - showing that I had paid on one page and then on the second page showed that I had not paid at all. The customer service representative was more interested in talking over me than actually helping me solve the problem. The whole billing confusion and frustration has cemented the fact that I will never return to ORA!

I absolutely loved this physical therapy. But the lady at…read morethe front desk who sounds african american was extremely rude to me, she talked over me, Belittled me, wouldn't let me speak multiple times, and hung up on me and i've tried calling back multiple times but she keeps sending me straight to voicemail when i'm trying to figure out my insurance that she says is having issues because of the portal that this company uses to verify insurance. I use my insurance with multiple other companies and it works perfectly fine, but she kept saying it's not working and treating me extremely rude. When this company figures out my insurance... I do not want to be booked in appointment on any day that that woman is at the front desk. She makes me feel unsafe.

Kevin and his team at joint effort PT are so knowledgeable. I've received excellent service here…read more I've done the dry needling, ultrasound, taping, traction, cupping. All seem beneficial. They are super knowledgeable about the exercises they have you do and explain why each one helps the way it does. They genuinely care about the care you receive. 1000% recommended!!!

Great massage, Jenny listens to what you need. Clean place. Good pricing. Easy to find.read more

It seems like I can never schedule an appointment unless I wait for your call by the phone. Then,…read morewhen I return your message left, I am met with a machine every time. It is super-rude to leave a message telling me this is your "third and final call" re my referrals. #closedforbusiness?

Very competent and professional staff. Surgeon and PA were excellent. Thorough preparation…read moreinstructions before surgery and excellent follow up after surgery. Post operative instructions were very complete and detailed.

Dr Jepson is amazing! BUT my appt was with a PA. Apot was for 11am. The day before I was told 11am…read morewasn't available but to come in at 1130. I arrived at 1115 & was told I was LATE for the 11am! I explained. They checked and found out someone made a mistake. No big deal EXCEPT I wasn't seen until 1:05!! I was late for work. Not happy at all about this!!!

Amazing! Shari is super sweet and very knowledgeable. She listens to exactly what you say is…read morehurting, and sometimes it's caused by a completely different area than you thought! I went in this morning not being able to move my neck to the left, and it was actually because of what was going on on the right side. I feel so much better now, and have so much more range of motion. I highly recommend seeing Shari!

BE AWARE: Don't trust your GPS to take you to this address! You will get lost! Just use the…read moredetailed map on the back of the business card and follow those directions! The parking lot's access is from Janitell rd. From i-25 take the 7-Falls/Circle exit. Drive EAST (away from the mountains). At the light, turn left on Janitell rd. Mystic Mermaid is inside the 3rd building on the right hand-side #2860 is marked on the black awning of the entrance. (What is marked as the Crowne Plaza hotel on the business card, is now Hotel Elegantee'). The massage studio is on the 3rd floor. Take the elevator up to 3, hang a right, go down the corridor, the second door on the right is suite 301. Ok, so now for my review. I bought a set of 3 Hot Stones massages from Groupon. I have to say I was a little apprehensive about buying a bundle (without having ever used this business) but after trying my 1st massage today, I have to say that I am actually looking forward to my next two sessions! I tried to first contact Shari on FB, and then I tried email...but I finally had to call her to reach her. I don't think she is online much...which is ok. This was not the typical massage I am used to. The best way I can describe her practice is: 'a hybrid between a chiropractor and a masseuse". Shari uses two techniques "Ortho-Bionomy" and "Chapman's Neuro-Lymphatic Reflexes" that are very mechanical in nature. It reminded me of when I used to go to physical therapy, to heal a damaged shoulder ligament. This is truly a place where you come when you want to heal chronic back pain or when you truly need your knots to be worked out of your muscles! I was pretty relaxed during the massage, but I had to voice my needs thorough the session, I can never fully relax when I am engaged in conversation. Also, as you can see, the room is very soothing and relaxing, but there is still quite a bit of natural light filtering in from the window. So this is not the 'dark' environment that I usually prefer for deep relaxation massages. I want to reiterate that I am very satisfied with the service she provided! I think that she offers a service that is far more elaborate than the classic 'relaxing rub down in the dark'. Shari has over 25 years of experience as a masseuse! She, herself, suffers from chronic back pain; that's how she was first introduced to Ortho-bionomy by a friend. The benefits were so great that she went on to study it herself and has incorporated it into her practice. She is very personable and the office looks very soothing and relaxing. Both sounds of crashing waves & classic instrumental music was playing softly...which helped to drown out environmental sounds. I will update my review after my 2nd and 3rd visit. But so far I am glad Groupon led me to this lady.

The therapist, Tressa, is very professional with great communication skills with client. I would…read morehighly recommend her to anyone that needs assistance on regaining their fitness.

Easy to schedule, excellent communication with office. My PT, Justin is top notch. He is…read moreprofessional, and wise beyond his years. Justin encourages when needed,while explaining what the results of my surgery will be if I don't keep up with my exercises! He prescribes new exercises daily, and I feel confident I will recover fully under his care. So glad I found Luna.