I want to start off by saying that the Physical Therapists are good, I never had any issues with them. My issue is the miserable person at the front desk, Ashley. She was blatantly rude from the first time I CALLED to make my appointments. I've only seen her be nice to men coming in the office by flirting with them. Every time I scheduled an appointment with her or had to talk to her for whatever reason she always had an attitude and gave off the worst energy. She tries to give you the fake nice on the phone when she answers, and then when she realizes your a woman she treats you like garbage. My other issue is also with her not submitting the physical therapy claims correctly. I have done physical therapy somewhere else (had to leave because I moved) and was never charged because my insurance completely covers PT especially after I already met my deductible. Not only can Ashley not do her job correctly but she's rude, always has an attitude, and just has nasty energy. I had 3 surgeries over the last year, and multiple procedures- the last thing someone wants to deal with when they are just trying to get healthy and improve their physical state is someone like Ashley. read more
