do not use this company. it's obvious from all the reviews that they cancel at short notice . I…read morebooked this through our travel agents , it was cancelled as we departed Leeds Bradford airport . they didn't answer my emails or phone calls until I arrived home . we paid £590 and haven't had a penny returned. I will be writing to the minister for tourism in Poland about this company

We had a poor experience with Discover Cracow. They changed the original time of our tour to…read moreAushwitz, moving it from a morning tour to the afternoon. On the way, the bus blew a tire and though we had told we would be picked up by another bus within 1/2 hour, we were on the roadside for almost an hour and a half. Because we arrived late, almost an our past our scheduled tour time, the Auschwitz guide abbreviate and rushed the tour. Despite multiple members of our group letting the guide know that we were not able to hear her commentary (the audio devices provided "crackly", broken audio if you were more than 10 people away from the guide), she continued to talk as she walked rather than waiting for the large group (30+) to gather before she shared information. In addition, we had a member of our family using crutches and a wheelchair, and the guide failed to pause when we exited the various buildings, leaving us literally running to catch the group. No one on the Discover Cracow team ever offered an apology for our experience, despite our attempts to reach out to them and share our disappointment following our trip. I would definitely recommend that you book with another company!

When staying in Krakow, this hotel has it all. Great location, superb service, spacious rooms,…read morerooftop bar, club lounge, and a large breakfast menu (with a large bar as well). Being steps away from the Wawel Royal Castle, views of the castle from the rooftop bar is a big plus. Speaking of views, my hotel room view of the Vistula River was amazing. A box of Polish chocolates was a nice touch and I opted to choose the bottle of vodka as the welcome gift which I realized was overkill. I had access to the club lounge and the bar there is nicely stocked. The dinner menu at this lounge is also, so delicious. There are a variety of sandwiches, cured meats, cheeses, soups, main dishes and desserts that rivals restaurants around the area. Back on the location, if the Vistula River and Castle views aren't enough, the 5 - 10 minute walk to Old Town Krakow and maybe 15-20 min walk to the Jewish Quarter is so convenient.

The Sheraton Grand deserves more than 5 stars. It's not just about the fabulous location with views…read moreof Wawel Castle and the Vistula River. It's the fabulous service, breakfast, and club access that makes it the best option in Kraków. We stayed in a corner deluxe suite right across from the Sheraton Club on the first floor. It was so convenient for us. We're early risers, and it's so nice to be able to just walk across the hall for coffee, tea, juice, and fruit. We also visited that lounge in the evening on a daily basis. The hot snacks served there are more like a meal. We had some delicious polish soups, pork meatballs, grilled chicken, and pasta dishes. The apple pie there is absolutely delicious. There were different desserts each day, and the staff were great in keeping the serving area clean and with their knowledge of wines. It was a great way to end the day. The breakfast bar and kitchen service were great. They cook your eggs to order and make omelets. There was always some kind of Mediterranean or Asian side dish available as well as traditional Polish sausage, breads, and pastries. The crisp vegetable samosas or crispy wonton bites were my favorite sides along with the grilled mushrooms and crispy hash browns. The buffet had just about everything. The fruit was fresh. More so than any buffet I've ever been to. I wish I had taken a picture of the watermelon. Our room was the perfect size for the two of us. It was very comfortable and clean. I was very happy with the water pressure in the shower, as well as the storage space. The air conditioning also worked well. No issues with accommodations whatsoever. The service was fantastic! My husband remembered how well they treated him when visiting back in 2002. That's why he recommended we stay here. He was so right. I wish I could name everyone on the staff. The ones we remember the most are Alicia and Peter. They were always so helpful and nice, but everyone was great. We wouldn't hesitate in booking this hotel again if we ever make it back to Kraków. It was such a great experience from beginning to end.

We booked the Old Town Kraków and Wawel Castle walking tour. Victoria was excellent in giving us…read morethe historical facts while blending in the local folklore. We saw many things that we wouldn't have seen (or noticed) had we done it on our own. The legend of the 2 towers (and brothers) of St. Mary's and the knife is just one of many examples. We also learned the reason why the trumpeter abruptly stops playing his bugle call (Hejnał Mariacki) every hour. We met Victoria and the rest of the group (about 25 people) near the Barbican. Just look for the yellow umbrella with their logo. It initially rained in the beginning, but it cleared up as we were on our way through Old Town. There is so much history in Kraków. This tour gave us insight into the most important museums to visit as well as the architecture surrounding us. There was the Ironman competition obstacle that we had to overcome when approaching the castle. She quickly & professionally navigated our way through it without any interruption to the tour. It ended up being a sunny day once we reached the castle walls. The tour of the castle grounds was the highlight with its beautiful gardens. We will choose Walkative again in the future. They have walking tours in many European cities. I first learned about it through a Yelp friend's review of her Barcelona tour. Thanks Helene! Knowing what I know now, I wish we had booked one for Plaszow and the Jewish Quarter. They offer so many different tours. It's absolutely worth it! On that note, make sure you tip your guide well. They are the ones that make this experience so special. They are a wealth of knowledge. I very highly recommend these tours!

This tour and company are fantastic. Our guide Nika was professional, knowledgeable, and…read moreentertaining. She share the history of the Jewish community in Krakow from its foundation, through the holocaust, and all the way to modern times.

Knowing this was my 300th review, I really had to make sure that the place was Worthy. This is a…read moretourist agency in Krakow Poland. The people that work there are extremely nice, very personable, and really make things fun. We were interested in possibly booking a tour of Auschwitz and also the salt mines. The young lady and the gentleman who helped us, Paula and Paulo, were both very honest with us and told us that we would be okay on our own with the Auschwitz tour, but we're better suited to take a group tour for the salt mines. So, we booked a tour to the salt mines. The company provided transportation to and from the salt mines, which was easily located in the main part of the city. Once on the bus which was very comfortable, we made our way to the Salt lines. Everything was organized very well, we all got stickers, and it was very little unnecessary waiting period the guide was even smart enough to let people know when they should probably try to go to the restroom, because there would be a while before we had access to another one. Everything was well-organized, the people were super friendly, the prices were very reasonable, and the tour itself was good. I would absolutely use these folks again if I had to book a tour while in Krakow Poland, and I recommend you do the same!

Tom was an amazing tour guide. He picked us up at the hotel we were staying at and we toured Old…read moreTown, the Ghetto and the Jewish Quarter. He stopped at several key locations of historical and cultural significance including the Schindler Fabrika, the Ghettos Hero Square, Old Synagogue and Church of St Mary (amongst several others). There was a narration and his own explanations of the significance of these places. He also added a "locals" knowledge that was both interesting and helpful. The tour(s) were more than three hours and worth every minute. Also, he bargained on price and worked with schedules. He answered our questions with patience and PERFECT ENGLISH!!!!

Do not use for transfers. We booked a pick-up at the train station and it was 30 minutes late when…read morewe were told it would be another 35 minutes. We had a scheduled event & could not wait. We called an UBER Black & it was there immediately and was cheaper.

Best service!!! Timely, professional and very accommodating. I would use their service again…read moreanytime!