do not use this company. it's obvious from all the reviews that they cancel at short notice . I…read morebooked this through our travel agents , it was cancelled as we departed Leeds Bradford airport . they didn't answer my emails or phone calls until I arrived home . we paid £590 and haven't had a penny returned. I will be writing to the minister for tourism in Poland about this company

We left the whole day open to see Auschwitz, and they cancelled the tour on us. They are just a bus…read moreoperator and a bad one at that. After talking to a guide that is employed by the Auschwitz Camp and has live in the area his whole life, is how it works with all tour companies to Auschwitz. They don't buy the tickets until the bus is full, and leave it as late as possiable to buy them. This is because to stop ticket reselling they put a name to each ticket and check it with goverment ID. So only the person who they book for can use that ticket. This means sometimes they don't have tickets for anyone and just risk waiting at the gate, hence why there are some many reviews of leaving at 4am to be the first there when it opens. All the good reviews must of been when it was super busy. So my story. I booked through headout but got put with their local guide discover krakow. Always book direct with a company not a middle man like headout, they made it seam like they were the company not the middle man. The morning of I get to the metring place at 6.15am for my 6.30am tour. It's gets to 6.45am and a full bus come and picks up about 12 German speaking tourist, she tells us the English one will be here soon. It gets to 7am and another guy calls, they tell us that our trip was moved to 4am but hangout didn't inform us. This guy apperanlty also got a call at 3.40am that morning telling him to be there at 4am. The only reason we came to Poland was to go to Auschwitz, so we decide to get a train there to see if we can get in. We get there at about 10am wait for tickets was about 1hr, we get a tour for 12.30pm, tour took 3.5 hrs. Get back to train station for a train at about 5.30pm. HOW TO AVOID Booked tickets here visit.auschwitz.org it's the place that's does the tours. 10,000 people come through everyday and they have 300 guides, that speak 20 languages. It's a well oiled machine. Catch the train Its an hour train trip from Krakow main station to Oświęcim (polish spelling of auschwitz), and a flat walk of about 20min to the museum where tour startes or there is a bus.

When staying in Krakow, this hotel has it all. Great location, superb service, spacious rooms,…read morerooftop bar, club lounge, and a large breakfast menu (with a large bar as well). Being steps away from the Wawel Royal Castle, views of the castle from the rooftop bar is a big plus. Speaking of views, my hotel room view of the Vistula River was amazing. A box of Polish chocolates was a nice touch and I opted to choose the bottle of vodka as the welcome gift which I realized was overkill. I had access to the club lounge and the bar there is nicely stocked. The dinner menu at this lounge is also, so delicious. There are a variety of sandwiches, cured meats, cheeses, soups, main dishes and desserts that rivals restaurants around the area. Back on the location, if the Vistula River and Castle views aren't enough, the 5 - 10 minute walk to Old Town Krakow and maybe 15-20 min walk to the Jewish Quarter is so convenient.

The Sheraton Grand deserves more than 5 stars. It's not just about the fabulous location with views…read moreof Wawel Castle and the Vistula River. It's the fabulous service, breakfast, and club access that makes it the best option in Kraków. We stayed in a corner deluxe suite right across from the Sheraton Club on the first floor. It was so convenient for us. We're early risers, and it's so nice to be able to just walk across the hall for coffee, tea, juice, and fruit. We also visited that lounge in the evening on a daily basis. The hot snacks served there are more like a meal. We had some delicious polish soups, pork meatballs, grilled chicken, and pasta dishes. The apple pie there is absolutely delicious. There were different desserts each day, and the staff were great in keeping the serving area clean and with their knowledge of wines. It was a great way to end the day. The breakfast bar and kitchen service were great. They cook your eggs to order and make omelets. There was always some kind of Mediterranean or Asian side dish available as well as traditional Polish sausage, breads, and pastries. The crisp vegetable samosas or crispy wonton bites were my favorite sides along with the grilled mushrooms and crispy hash browns. The buffet had just about everything. The fruit was fresh. More so than any buffet I've ever been to. I wish I had taken a picture of the watermelon. Our room was the perfect size for the two of us. It was very comfortable and clean. I was very happy with the water pressure in the shower, as well as the storage space. The air conditioning also worked well. No issues with accommodations whatsoever. The service was fantastic! My husband remembered how well they treated him when visiting back in 2002. That's why he recommended we stay here. He was so right. I wish I could name everyone on the staff. The ones we remember the most are Alicia and Peter. They were always so helpful and nice, but everyone was great. We wouldn't hesitate in booking this hotel again if we ever make it back to Kraków. It was such a great experience from beginning to end.

We booked the Old Town Kraków and Wawel Castle walking tour. Victoria was excellent in giving us…read morethe historical facts while blending in the local folklore. We saw many things that we wouldn't have seen (or noticed) had we done it on our own. The legend of the 2 towers (and brothers) of St. Mary's and the knife is just one of many examples. We also learned the reason why the trumpeter abruptly stops playing his bugle call (Hejnał Mariacki) every hour. We met Victoria and the rest of the group (about 25 people) near the Barbican. Just look for the yellow umbrella with their logo. It initially rained in the beginning, but it cleared up as we were on our way through Old Town. There is so much history in Kraków. This tour gave us insight into the most important museums to visit as well as the architecture surrounding us. There was the Ironman competition obstacle that we had to overcome when approaching the castle. She quickly & professionally navigated our way through it without any interruption to the tour. It ended up being a sunny day once we reached the castle walls. The tour of the castle grounds was the highlight with its beautiful gardens. We will choose Walkative again in the future. They have walking tours in many European cities. I first learned about it through a Yelp friend's review of her Barcelona tour. Thanks Helene! Knowing what I know now, I wish we had booked one for Plaszow and the Jewish Quarter. They offer so many different tours. It's absolutely worth it! On that note, make sure you tip your guide well. They are the ones that make this experience so special. They are a wealth of knowledge. I very highly recommend these tours!

This tour and company are fantastic. Our guide Nika was professional, knowledgeable, and…read moreentertaining. She share the history of the Jewish community in Krakow from its foundation, through the holocaust, and all the way to modern times.

Knowing this was my 300th review, I really had to make sure that the place was Worthy. This is a…read moretourist agency in Krakow Poland. The people that work there are extremely nice, very personable, and really make things fun. We were interested in possibly booking a tour of Auschwitz and also the salt mines. The young lady and the gentleman who helped us, Paula and Paulo, were both very honest with us and told us that we would be okay on our own with the Auschwitz tour, but we're better suited to take a group tour for the salt mines. So, we booked a tour to the salt mines. The company provided transportation to and from the salt mines, which was easily located in the main part of the city. Once on the bus which was very comfortable, we made our way to the Salt lines. Everything was organized very well, we all got stickers, and it was very little unnecessary waiting period the guide was even smart enough to let people know when they should probably try to go to the restroom, because there would be a while before we had access to another one. Everything was well-organized, the people were super friendly, the prices were very reasonable, and the tour itself was good. I would absolutely use these folks again if I had to book a tour while in Krakow Poland, and I recommend you do the same!

Tom was an amazing tour guide. He picked us up at the hotel we were staying at and we toured Old…read moreTown, the Ghetto and the Jewish Quarter. He stopped at several key locations of historical and cultural significance including the Schindler Fabrika, the Ghettos Hero Square, Old Synagogue and Church of St Mary (amongst several others). There was a narration and his own explanations of the significance of these places. He also added a "locals" knowledge that was both interesting and helpful. The tour(s) were more than three hours and worth every minute. Also, he bargained on price and worked with schedules. He answered our questions with patience and PERFECT ENGLISH!!!!

After doing research on my upcoming trip to Krakow, I was disappointed to see how long it would…read moretake to get to city center via train or local bus and given that I had acquired another piece of luggage, there was no way I would be lugging that across various platforms. Never mind the cobblestones lining the entire stretch of Old Town. Taxis are also apparently not regulated so even though I had a good idea of the current exchange of the PLN, I didn't want to deal with that on top of haggling. My first Google search brought me to this shuttle service and after reading good reviews via Expedia, booked the round trip via their site. For the entire trip, from KRK to old town and back, my total in USD was only $44 so PLN 164. When I arrived, our driver had a sign out waiting with my name on it. Our trip to the hotel was quick and efficient and he delivered me right close to the hotel. Pick-up was also efficient and timely. Driver assisted with my bags and we were at the airport in 20 minutes. The fleet/shuttles are modern, newer, and provide a smooth ride. I also noted that with the amount of traffic going to/from old town, these drivers were well experienced. I have to also mention cute ;) If I could rate their service with 10 stars, I would. Please remember to tip the drivers well. I noticed a lot of American/Asian tourists were not heavy into tipping but for a country where the exchange rate is lower and a lot of workforce here are labor driven, acknowledging their service is just another way to express appreciation. Friendly, helpful, and with an efficient online portal, 5 top stars via Yelp and another 5 virtual additional for being a great addition to the transportation options from KRK to city center!

Do not use for transfers. We booked a pick-up at the train station and it was 30 minutes late when…read morewe were told it would be another 35 minutes. We had a scheduled event & could not wait. We called an UBER Black & it was there immediately and was cheaper.