This review is lengthy- but honest.
My husband and I lived at Sedona Ranch for 2 1/2 years. The reason we chose these apartments was because we had a limited time to find a place, they were conveniently close to my work, and they were one of the better complexes in San Angelo (not saying too much). We were excited to move into the apartment, because of course everyone was nice and building the place up to more than it was (ie: showing "model" apartments). The complex is obviously pretty old, and their recent "remodeling" was a joke. Paint can't cover up what needed to be done within the apartments. The apartments have old appliances, and are definitely dated and in serious need of upgrade.
When we first moved in, the apartment was dirty. I mean, hair in the closet, dirt on the shelves, food behind the stove dirty. They had someone come in and re-clean the entire apartment. Over the time we lived there, there were multiple issues that required maintenance. From the day we moved in (rained that night), one of the living room windows leaked whenever it rained.. and I don't mean just a little drip. The maintenance would just put more silicone cocking over the cocking that obviously hadn't worked in the past, and continued to be a weak temporary fix. The wall was squishy, and obviously needed more attention than just some silicone. We also had flooding in our dining room on two separate occasions. You'd think the carpeting would be replaced... nah, they just brought in a big, super loud fan to dry it. The second time was particularly pathetic... padding was replaced only about a foot out from the wall, when at least 4 feet out was soaking wet. When I addressed the issue of possible mold, I was pretty much shrugged off (by the region manager at that!). What's funny about that is, while living there, I was sick with respiratory problems very often... and since we've left, haven't been sick since!
The grounds are alright, but not very well kept (spider webs in the mail box area, trash on the ground). The amenities building is pretty nice, but it would be even nicer if the apartments matched.
As far as the occupants, the staff doesn't keep a watchful eye on who is living there. There are people living there who are not on the lease (which I think is BS not only because it's not fair, not safe, and because the water is paid depending on how many people are on the lease- I don't care to pay for other people's water).
The staff changes out so often, that the people in the office don't even know if you live there. The management is pitiful. If you want something done of a serious matter, don't bother talking to them. I would say specifics, but I'm sure they've heard it before.
Our apartment was left wide open by maintenance as well. I mean, wide open, not just not locked. The staff's response was pretty much an uncaring "Sorry".
The best of it all? When we moved out, they tried to charge us to replace the carpet due to pet odor (maybe what they were smelling was the smell of just cleaned carpet, or maybe the smell of the previous floodings!). They wanted just about $1000 for the carpet... REALLY?! The apartment was a measly 630 square feet, and at about 50 of that wasn't even carpeted. Give me a break. So anyways, they said if we did not pay within 30 days of our move out (about 12 days left when we received the letter), they would report the information to the credit bureaus. That really set me off. We sent a letter to the office, and the region manager of the complex, telling them were not paying the ridiculous amount requested (multiple reasons- flooding, carpet already at shelf life, etc), and if they reported this to the credit bureaus, there would be legal action. Apparently someone had their head on straight for a minute, because they removed the charge for the carpet... but being reasonable didn't last too long. The response we received was to pay for a fee for unauthorized pet, and to have the carpet cleaned (which we had already done). The funniest thing about this response was that they were now saying we had a cat in the apartment (I've been allergic my entire life). According to them, we had a dog, then we had a cat... they couldn't even keep their stuff straight when trying to screw someone over!! Not only that, but now they want us to pay to clean a carpet that had already been replaced?! I responded again, and again refused to pay their outrageous charges. We received our deposit back after that. They must have realized they were being ridiculous and unfair.
SO happy to be out of there!
They tried to screw over the wrong person. Don't let them do it to you! Take photos, keep track of maintenance requests, stay on them to fix things, and don't back down! They need to realize they cannot do this to people! read more