Worst place on earth to go. I wouldn't take my dog there…read more
My husband needed physical therapy and rehabilitation after being discharged from the hospital following extensive surgery. Before he was transferred, the hospital assured us that his INR (blood clotting level) would be checked every day because it was not where it needed to be.
He spent 8 days at this rehab facility and received physical therapy only 3 times.
When I spoke with a nurse about his INR, I was told that blood was only drawn on Mondays, Wednesdays, and Fridays--not daily as we had been assured. He was stuck 10 times while they attempted to draw blood, and they couldn't get it. During his entire 8-day stay, his blood was successfully drawn only twice, with the second draw occurring on his discharge day.
The nursing care was also unacceptable. On one occasion, my husband waited 3 1/2 hours for a nurse to come help him onto a bedpan. Later that same day, he needed to use the bathroom again and waited 1 1/2 hours with no one coming. I eventually had to take him to the bathroom myself. The following day, he waited another 2 hours for assistance.
One day, a nurse came in, moved him from his bed to a chair, and then never checked on him again for the rest of the shift.
We were repeatedly told they were short-staffed, and one nurse even blamed it on having an Usher concert the night before. Regardless of the reason, patients who need assistance should not be left waiting for hours.
The dietary care was just as disappointing. The dietician knew about my husband's extensive surgery, and we specifically asked for plenty of protein to help with healing. He offered an egg or tuna salad sandwich with his dinner trays, and we said yes. He never received one. His meals were consistently cold and unappetizing.
When my husband needed to go to his surgeon for a follow-up appointment, not one person helped me get him to the car or into the vehicle. The same thing happened when he was discharged. I was left to handle it myself.
At discharge, we were told that referrals had been made for in-home health care and his orthopedic doctor. Once we got home, I contacted the in-home health agency and was told they had never received a referral. I called his orthopedic doctor's office and was told the same thing. I spent the entire day trying to contact the facility, only to get voicemail after voicemail. Nobody called me back.
We were from another state and relied on the hospital's recommendation when choosing this facility. The physical therapists at the hospital had recommended it, but they were not aware of another nearby option that was covered by his Medicare insurance. We later looked at the reviews and saw that Medicare had also raised concerns about this facility.
The entire experience was extremely frustrating and, in my opinion, completely unacceptable. Patients recovering from major surgery deserve proper monitoring, timely assistance, adequate rehabilitation, appropriate nutrition, and a safe transition home.
The only positive thing I can say is that Antwon and Dan were good nurses.
Based on our experience, I would strongly recommend looking elsewhere for rehabilitation care. We will never go back.
