The staff at Penske was amazing! Great customer service. would recommend to anyone needed a truck…read morein a timely manner.

Really great little office. The man working made returning my truck so easy and was very nice!read more

My school had a storage unit here for the last 3 years. The service is great. They go out of their…read moreway to help you figure out what you need.

Penske made a mistake and did not have our truck where we needed it to pick up according to our…read morereservation. We were redirected here, and I am happy we were. Nader was great to work with and they made the process easy. Very friendly and courteous. Id go back to them in a heartbeat.

Awesome experience with Boomer Autoplex! On recommendation from Little Guys Movers, Nader was…read moreextremely professional, knowledgeable, helpful, and friendly! We drove from Waco and called 2 hours out and he said that he would wait for us even if we made it after 5pm! Thank you for helping to make our move to Texas SMOOTH!

Extremely nice, friendly, and helpful owner here. Was very pleased how easy it was to quickly lease…read morea truck and bring it back. The man that owns this store is a jewel. Would definitely do business here again.

I got over charged and when I asked receipt she was rude and hang up phone. I have 10 times call…read moreasking receipt and tell me details charge but she continues hang up phone. And warning to call cops to get my refund overcharged then reply my voicemail. But still she rudely behaved. I am not recommended this location u-haul service. Also she has no knowledge about how to rent to customers. When day rent I asked nothing right reply. Also when I drop it u-haul and call to office locked and she did not give us answer when is back. Because I want to drop keys and take my finals receipt but she said just drop keys in box and go. So don't trust her because I got overcharged. I refilled fuel tank and charged for 10gal gas and only 73miles. And was filled gas not count. I took pictures how much gas tank and how much used but lady working or owner very rude. I will complain to corporate office regarding this bad customer service and over charged. Any body before rent be careful. They robbed people and not answering questions, hang up phones and if you call again, tell me herressing. Bad business doing. Did not deserve single star rating.

We've been renting from these guys for over a year, excellent service! Great experience and the…read morerepresentative Alec Bawcum is the best. Thanks for accommodating our needs.

Cory was a dick. 0/10 don't recommend to anyone ever. If I could give 0 stars I would.read more

Great selection of trucks and vans and the best crew in the business. The guys that are working in…read morethis location are always so helpful and friendly. Harlan and crew do an amazing job at making sure everything is taken care of each time I rent a truck or van. Keep up the great work guys!

I booked a truck on the website. Took an Uber to the location in the morning only to be told they…read morehad no trucks available and that the website isn't accurate and to not rely on it for booking. They said they would have a truck by noon, I waited a full day that I needed to be on the road. I had to call them back to discover they weren't getting any trucks that day. I could have gone to uhaul and got something immediately. They wasted my entire day playing games. Extremely unreliable and unprofessional. I will never attempt to use enterprise again. Worse rental experience I've ever had.

I was verbally assaulted by the owner of this location, we had an agreement of price that was…read morerecorded that was broke, once I bought the truck back, they added over 30+ dollars and would not fix it. Once I told them I had recorded it he became hostile, yelled, cussed me out and tried to take my phone multiple times to delete the recording. Once I told him he was being recorded he backed me against the wall and tried to intimidate me, refused to write down the number to corporate since he said they could give me the military discount he had promised but failed to add, he also said since I was a 14 year veteran he would not charge me tax. He knew I was a veteran and I told him I was on a tight budget and needed 80$ or less. Originally, I came to him only needing a 26 ft truck one 3 hours, I agreed to a price of 65-80 $ depending on miles. I had told him the two-house addresses and that it was under 5 miles. Once I brought the truck back, I cleaned it well, it wasn't cleaned before. Also, I had a half of a tank leaving, I put 15 into it which made it much more than a half of a tank. I went to the location and an employee asked if I needed help, I told him my price was higher than agreed. I told him I was told no higher than 80$ and he said that is only if you go less than 30 miles. I told him I only had 5. However, I went in and the man claimed I didn't log in the app so I cannot debate this, I told him the same day that the text said the link was invalid that wanted the photo of the tag, I didn't know of another app. I was told the price was higher due to tax, which he didn't waive. Plus, he claimed I went 22 miles when it was 5. Once I told him I taped the call he was hostile, I asked how under 30 is 80 yet 22 is 110, but yet I did 5. He was hostile, I asked how he got that I went 22 and he said I don't have a clue how far you went, He then tried to take the phone once he saw I was recording again, corner me and cussed me out. I felt in danger, bullied due to autism. I wasnt given an app or even told how to fix the website that they wanted the tag picture on, which said invalid link. https://youtu.be/n4_3xYPwhAU

DO NOT RENT FRIM HERE. Uhaul switched my reservation to this location at the last minute. There was…read moreno place for me to leave my car, he told me to park across street in fast food lot. When I asked if I'd be towed, he said "no one has, but I can't guarantee it." When I asked what I should do, he just said, "I don't know." I was told by Uhaul rep the day before that this location would also help load the car onto the trailer, but the man at the location said they don't do this either. When I complained that my reservation was switched to this location 14 hours before the reservation, there was no place for me to leave my car, and I was told there would be help with loading the car, he refused to rent me truck, leaving me screwed for my long distance move. I apologized if I offended him but he just said he wouldn't rent to me and he asked me to leave. He said that no one talks to him this way and that he has enough people who want trucks. Ironically, I'd heard him just moments before lament to his colleague that people don't care about inconveniencing others anymore...right before he refused to rent to me for complaining about poor service.

This has been the worst experience I've ever had . I rented and paid for a unit for an entire…read moremonth. A few days later they rented it to someone else and didn't refund me my money. Who does this?! My name was on the unit and receipt says one month rental....not 7 days... They never have my Uboxes ready when requested. Employees walk around ground smoking. Hello propane tank on site. Unprofessional and no sense of urgency when getting vehicles or helping customers in general. Make sure if you have a problem call the 800 number. Don't just make a review. And if you don't make a review with in 30 days on the Uhaul site they block you from making reviews. Home office needs to know how awful this store is!!! 800 468 4285. Ps speaking to GM (Carli) is not worth your time.

I give this place a 1star and if I could I would give them a zero. Reserved a truck, paid for it…read moreand they gave the truck to someone else. Another guy rented a truck and they gave it to him empty. Worse business if ever delt with.