I did a quick Google search for disk drive data recovery around the Seattle area. Yes, big, but, it came up with a local company that I could drive the disk down and have them give it a go. After dropping it off, the ride when from there. It was a nice ride, web page login, disk information updated and your own personal Customer Service rep. Who does that anymore? Mitchell always answered my questions, even if they might have been already listed somewhere else, and even when out had a backup rep to take over. Great news on our disk drive, it as fully recoverable with a donor disk drive and they sent a pretty LaCie disk that looks like it should be on a race track. They even send the data encrypted in case (I assume) somebody intercepts the package. Nice feature. Thanks to all there for doing a great job, and thanks to Mitchell for answering all of my questions, stupid or not. Highly recommended, and if this comes up again or somebody asks I will be recommending this company. -Scott read more

My wife and I would take pictures on the digital camera and dump them onto the laptop computer. For years. Without backing them up. We didn't even know what a cloud was. I guess I assumed the laptop would last forever, or that when it started acting funny, we'd have time to copy the files somewhere else before it died. We were wrong. The laptop hard drive failed, and my own attempts with the recovery "home kits" didn't work. Because of my wife's tears, I finally decided to spend the money to seek professional help. The local computer repair shops who do data recovery said my hard drive was beyond their ability to recover. They recommended, as a last resort, checking with Secure Data Recovery. I am skeptical by nature. The website and online reviews seemed too good to be true. But my wife's despondency over losing our kids' baby pictures forced me into action. I will admit that it was with fear and trepidation that I contracted with Secure Data Recovery and sent them my busted hard drive. I was afraid that maybe this company is an elaborate hoax set up by a crook who's really good at web design. Dear reader, I am so glad to report that I was wrong. Secure Data Recovery is amazing. They recovered 100% of my files, and my wife is happy once again. Rob, my account executive, was so helpful, encouraging, timely, and professional from start to finish. The web interface made this process simple. Thank you, Secure Data Recovery, for quite possibly saving my marriage. read more

Secure Data Recovery turned out to be a very fast and reliable company to recover thousands of files from an old external hard drive containing all my precious college and wedding photographs and documents. The customer service is incredible. My rep was always very quick to respond and keep me informed as to where my project was in the process of recovery. I would recommend this company to anyone having trouble accessing important data. read more

Alec Sakenes was the representative assigned to me. He was extremely helpful. I was skeptical at first using a service like this especially since I had to send my hard drive off instead of it being a local company. However, the service was top notch and the turnaround time was very fast! Unfortunately the price was higher than I was hoping, but for such great service, and to recover such important personal data, it was worth it. Thanks! read more