Absolutely appalling customer service, had a set of gel nails done as I was going away on business,…read moregels start coming off next day! my nails looked a mess and I was really aware of them all the time, couldn't easily remove them while I was away. (I always had gels done in City Centre and they lasted for 2 weeks minimum and sometimes even 3 weeks!) right?! called and left numerous messages for manager to call back, never heard back,walked into the salon at the weekend and ask to see the manger, she refused to talk about the matter at the salon and they don't have refund/goodwill policy!! VERY DISAPPOINTING
She suggested our staff are graduate and trying to give them a chance! OK, you shouldn't charge full price and tell your customers! Very POOR Customer service, waist of money. Not recommending, might have good stylist but poor management, never go back again.