Each time I have been there they were efficient and nice. The surroundings are clean and there's…read morenot a smell of dogs or animals. They have goods in the entrance for you to look at and they put your animals first. I go there when I am here in town, which now is all the time.

I'm not sure how many people have animals that are excited to go to the vet for an appointment or…read moreboarding, but our two dogs, Snickers and Bo, really love coming to visit. All I have to do is pull out the blue box in which we keep their boarding supplies (food, bedding, toys, etc.) and they go nuts! All of the staff are very kind and have been accommodating of any request we've had thus far. So long as we are in the area, Bo and Snickers won't be spending the night anywhere else when my wife and I have to leave town.

Very clean, the people there are really nice and help you if you have questions they are right…read morethere to help you

I got a kitten from here and it was such a good experience the workers were amazing and the cages…read morewere very clean and the kitten I got is the sweetest

I like GHHS! I love that they are a no kill facility! I love their online posts of available…read moreanimals (and they are not limited to dogs and cats, they have at times, ducks, gerbils, rabbits, horses, all Gods' critters!!) I got my previous feline here. The building is older; however, it is well maintained and not dated in terms or architecture. After grieving my previous feline who succumbed to renal failure, I was finally ready for a new furry friend! The greatest aspects of adopting here are the cats and dogs are separate, and there is a "visiting room" [my words, not theirs] where you first select the cats you want to get to know better and then take them to the "visiting room" which is in the same building, just a smaller and more "homey" feeling room, to spend as long as you would like with them. IMO, this is critical to ensure you and the cat or kitten are actually good fits for each other. I spent several 30-45-minute sessions at GHHS doing just this, and when I narrowed my selection to the cat I would rename Dio, I knew he was the cat for me!! The volunteers were friendly and helpful. Those at the checkout area when I returned on Saturday to pick up Dio, were not overly friendly, but who cares? You're only filling out your application, paying the fees, and collecting your new family member. I don't need a welcome wagon, or parade to complete this part. It's nice I got a "kitty kit" which consisted of some cat food, cat treats, and a cat blanket! Also, Dio was neutered and up to date on shots. Thanks, GHHS, for having this nice facility and welcoming those considering adopting a pet who really want to get a good fit and to prevent bringing the animal back due to some personality issues or behavioral issues.

I love this shelter! I spent several months looking for the perfect pet all over Alabama and…read moreTennessee because I wanted to adopt, but my old apartment had very strict animal rules. I tried a couple of other shelters in Birmingham and Nashville, but this was my best experience by far. I came across a dog on the website, and immediately called because she seemed perfect. They were incredibly friendly and answered every single question I had about her and the adoption process. When I finally got to drive over and meet her they were so kind and thoroughly walked me through all the steps of adoption. I couldn't recommend this place more! Their staff and volunteers are both so friendly, and I couldn't have asked for a better experience!

I took my dog there thinking he would have a full groom but i ordered wring and he just got a bash…read moreand blow out. They did trim his face. I paid and tipped and got him home and noticed a dark spot on his right side. On examining, he has a chunk if hair missing. See photos. Since they weren't trimming him, i cant think how this happened. Otherwise, he looks fine, smells good and his nails are shorter. They said he was a good boy, he loves his 'spaw days'!

PetSmart -- Please Read This…read more My family has been ignored for months after a heartbreaking experience at your Huntsville, AL store. Last October, we bought a goldfish for our 4-year-old son after he lost his grandfather. That fish meant the world to him. This summer, we tried to get a friend for it -- but we were sold diseased fish and cracked tanks. Every fish died, even after spending over $600 on medications, filters, water treatments, and equipment -- all of which were later returned to the store. We still haven't received a refund or resolution. When I asked the store manager, Cindy, for her supervisor's contact info, she threatened to call the police on me and told me my son would "just have to deal with it" because "fish die." I've contacted customer service, corporate, and Messenger -- no one has responded. This is not about money anymore. It's about accountability, compassion, and basic respect for customers and animals. Please escalate this to someone who can actually help. I am asking for corporate to contact me directly to resolve this situation. PetSmart -- Please Read This. My family has been ignored for months after a heartbreaking experience at your Huntsville, AL store. Last October, we bought a goldfish for our 4-year-old son after he lost his grandfather. That fish meant the world to him. This summer, we tried to get a friend for it -- but we were sold diseased fish and cracked tanks. Every fish died, even after spending over $600 on medications, filters, water treatments, and equipment -- all of which were later returned to the store. We still haven't received a refund or resolution. When I asked the store manager, Cindy, for her supervisor's contact info, she threatened to call the police on me and told me my son would "just have to deal with it" because "fish die." I've contacted customer service, corporate, and Messenger -- no one has responded. This is not about money anymore. It's about accountability, compassion, and basic respect for customers and animals. Please escalate this to someone who can actually help. I am asking for corporate to contact me directly to resolve this situation.