So, my family and I started coming here in 2023. They squeezed me in for an emergency bonding of a…read morefront tooth and I went ahead and scheduled our bi-annual appointments shortly after. The hygienist chipped the bonding again during that cleaning and they repaired a few days later. Went today for cleaning and the hygienist chipped the bonding again and it's being blamed on me "clenching" my teeth. I've never been a clenched or grinder. They won't get me in to repair for weeks and they acted like they did nothing wrong. Why is it only breaking when your office cleans my teeth? So the search for a new dentist begins again. Before I realized the chip had happened everyone had been nice and polite, but pointing out the chip happened in office made everyone blame me.

Today was my last straw using Gentle Dental. My daughter and I have been going there about 3-years…read more We have never seen the same hygienist twice and all have stressed all the negative things you 'might' have wrong, rather than give the exam, and wait for results. The first few visits we had the same dentist and liked her, but she left, and we learned (from staff) they have high turnover. We had routine appointments scheduled months 4-months ago; the practice needed to reschedule us due to vacations the soonest they could get us in was next week - I have a family emergency and need to be out of town next week and called to reschedule. I was told it will be another 6 months before we can be rescheduled. I canceled the appointments and am looking for another dentist.

My children and I have been going here for about 2 years now. Staff is very helpful and nice. My…read moredaughter just got fillings and was nervous. The assistant calmed her down and made her feel comfortable. The waiting area is really nice. Bar area is stocked with coffee and water.

Highly disappointed. I had dental work there. However they do a poor job with claims. I paid my…read moreentire balance on my last visit in December and left there with a zero balance. Then 2 weeks ago I get a statement that I owe $700.00 with a previous balance that is over 60 days past due. Now all I had in December was cleaning and they did x-rays. i also have 2 insurances. I have called and left messages requesting a breakdown of where this balance is coming from so I can compare it to the EOBs from my insurances. I cannot even get that from them. they are suggesting more work. I would be an idiot it I have them do anything after this.

Dr Chen is the very best , she has the lightest touch and is very sensitive to your discomforts ,…read more She will be my Endodontist [hopefully wont need her ] for life!!

Had oral surgery and was told it would take 3 weeks for biopsy results. It has been 6 weeks now…read moreand I still cant get an answer.

I went to a new dentist for the first time today, and I have to admit--it was a really great…read moreexperience from start to finish. The front desk staff was welcoming right away and even thanked me for completing my forms ahead of time, which was a nice touch. The dental assistant who took my X-rays (I'm assuming that's what it's called) came out to get me and was super kind and easy to talk to. She explained everything as we went and made sure I was comfortable the whole time. After the imaging, Dr. Hernandez came in and went over everything they found. I honestly don't remember ever having a dentist be that thorough. He took his time, explained things clearly, and made sure I understood what was going on and had all my questions answered. This was just the first visit--they'll do the cleaning and anything else at a follow-up--but overall, everyone there was wonderful. It's hard for me to even say this, but I'm actually looking forward to going back. I told my youngest son and his wife (who are local and looking for a dentist), and they are eager to be seen by Dr. Hernandez and his staff!

Love this place! I came after being with the same dentist for over 20 years and was pleasantly…read moresurprised. Once I got to the back, the tech and Dr Cox were amazing! They were so kind, thorough, and explained everything simply. I was even able to get my appointments faster than expected; a huge plus! The office is clean and updated. The front desk staff could use a bit more spunk, but they were still helpful. I look forward o my next appointment.

It's no surprise that I love this practice as I've been going there for more than 20 years. Today's…read morevisit was just another reason why I will be loyal to Dr. Mollie. I went in for a routine cleaning and told them that I was experiencing some discomfort and one of the crowns that I had done a year prior to, and Dr Mollie listen to what I had to say and could've easily told me I needed an expensive root canal or other dental procedure to repair, however, she diagnosed my issues and it was simply something small that she was able to take care of right then right there. It's very seldom in this world to have someone who you can trust make the decisions that are in your best interest and not in their own and that is why I love coming here.

Good vibe place but billing/followup, guarantee of work done can be tricky. I went in to replace a…read morefilling here and it came out about a week later. When the dentist put in the original filling/crown I asked what happens if it falls out and they said they would replace it free of charge. I was not given any instructions by the dentist on what and what not to eat going forward. When I came back to get (another) filling/crown I was told it was my fault for biting down on something hard (?) and that they couldn't guarantee their work. So they put another one in and told me they weren't sure if my insurance would cover it? I looked at my bank statement and it appears they charged me for total amount in the meantime. No one followed up with me as of yet on whether they billed my dental insurance. When they put latest filling in I saw that it was uneven and they agreed to fix it. Seems like disconnect in front office.

I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.

I was terrified to have oral surgery and the calmness I experienced when Dr C entered my room and…read moretalked to me and explained things and numbed me was phenomenal. The procedure went well and fast. Not that I ever wish to do it again, but if I had to, I'd choose Dr Colella all over again.

Office charged $50 when I tried to reschedule visit. Office never sent a reminder. When I realized…read moreI missed this appointment by mistake I called to reschedule and was advised I must be charged $50 for 2nd visit. THANKS BUT NO THANKS!! There are other oral surgeons in the Tidewater Region. A month ago I took my husband to this office for a root canal and it was an adventure to even find the office. The building was like a prison. I should have known then to go with another practice.