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    Sears Hometown Store

    1.7 (6 reviews)
    Closed 9:00 am - 6:00 pm

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    Rustic Log Furniture - Broken springs on the far chair - most recent problem

    Rustic Log Furniture

    (1 review)

    $

    Customer beware!!!!!…read more We spent almost $6000.00 on furniture manufactured by this company in 2011. Listed below is each piece we purchased, the problems we have experienced, the date when problem occurred, and any resolution. Please note we are two seniors with no one else in the home. Rocking Recliner Chairs (quantity 2) 2011: The day after we received the chairs - the reclining levers fell off. The owner of the local store where we purchased the furniture came over and fixed the chairs. 2014: The foot rest on one chair fell off due to fasteners popping out. We fixed it ourselves. 2016: Springs broke on both chairs - replacement springs sent to local store and they repaired. They also replaced several fasteners that had popped out. 2017: Arm fell off one chair. After approval from Rustic Log Furniture due to fasteners popping out- the local store fixed it. 2022: Broken springs again - at this point the local store had shut down. I contacted Rustic Log Furniture through numerous emails (explaining my problem and providing pictures of the issues based on their request). I was finally contacted by someone who seemed to have authority. He said it was the local store's responsibility - although they had given permission and worked with the store on the previous issue. He asked me what I wanted from his company and I said my chair fixed. I provided the name and number of a local repair person to assist him with getting it fixed (we live in a small rural community). His response "I will reach out to Saul and work with him to see what we need to do in order to repair it." He did contact Saul after an additional request to follow through. He sent Saul the springs and he and Saul decided on $225 for transportation of the chair to and from Saul's shop and the repair. I was not informed of the cost and didn't inquire since I assume (like in the previous instances) that their lifetime warranty covered it. Paying Saul was never mentioned to me and Saul was under the impression that Rustic Log Furniture would be paying him. Several weeks after Saul fixed the chair, he contacted me to say that Rustic Log Furniture was not going to pay him. Rustic Log Furniture told Saul that I should pay him. Several email messages with Rustic Log Furniture occurred and he was very nasty and refused to pay Saul. He said the warranty didn't cover the springs or hardware (even though they covered the parts in 2016 and 2017). They have no warranty information for the customer on their web site (they just keep saying their warranty is with the local store). L shaped desk (quantity 1) 2012-current: Constant problems with drawers (total 7 - different ones at different times) refusing to stay closed. We resolved this ourselves using small magnets. Kitchen custom cabinet (quantity 1) 2012-current: Constant problems with the drawers (two) refusing to stay closed. We resolved this ourselves using small magnets. TV console (quantity 1) Cabinet doors (2) have rubbed since day 1. TV corner console (quantity 1) Cabinet doors (2) have rubbed since day 1. We also purchased the following pieces with no moving parts and have not had issues with them: End tables (quantity 2) Bar Stools (quantity 2) Large standing bookcase (quantity 1)

    From the owner: With custom aspen log furniture designs and several styles of other rustic furniture, let Rustic…read moreLiving bring the country atmosphere into your home.

    Southern Colorado Computer Services

    Southern Colorado Computer Services

    (2 reviews)

    $$

    My husband and I have a business here in Monte Vista that depends heavily on printing out estimates…read morefor customers as well as faxes from insurance and parts companies. When our printer/fax machine went down it was imperative we get up back up and running as soon as possible. We took our machine into Southern CO Computer Supplies at 5:30 PM and had it back and ready for business by 9:30 AM the next morning! Great customer service and excellent price!!! If there was a 10 star rating that's really what they deserve

    This place is a GREAT find!…read more I was in Monte Vista, Co, on other business, and wanting to deal with the local establishments as much as possible, I found Southern Colorado Computer Services, initially for office supplies. They do have a selection of paper, folders, and a darn good selection of printer ink, but it wasn't until this morning that I found out just how good their computer service is. I have a Compaq/HP laptop (Windows 7) that had been running slower and slower as time went on. I took it to SCCS and talked with Brian about the problems. Brian was highly knowledgeable and friendly, and said he'd look at the computer's performance just about right away. To make a long story short, a very dangerous and hidden virus was found ('Alorean [sp?]), and after getting the computer back, it's performance is like new - and the price for the service was incredibly reasonable! I don't know that much about computers, so the customer service from SCCS definitely deserves FIVE STARS. Need your computer worked on? Southern Colorado Computer Services is the place to go! (Note to Yelp.com: this is a legitimate five-star rating, so please do not censor or delete this review.)

    Sears Hometown Store - appliances - Updated May 2026

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