Thanks to the Refrigeration Technician, Mr. Moises has been very helpful, since he came to the pre-scheduled appointment and did the evaluation very professional and diligent. He indicated to me the situation of the appliance and did a previous diagnosis, leaving the unit for a test day, when I came the next day, the refrigerator was not working, nor was it cooling correctly and he re-evaluated said condition of the equipment with more in-depth tests, which He finds the correct problem and begins to dismantle the damaged part and replace it with a new part. doing welding processes and checking for any leaks and finishing with the entire refrigerator and starting to cool quickly and excellently well. Then he told me to wait, as he said, 24 hours, so that if there is no problem, he can put the food and miscellaneous items back in. I appreciate the good service provided and from my side and opinion I recommend you 100%....Thank you again. read more

Quiero dar gracias por el exelente servicio que hicieron los técnicos el sr Enfrain VeleZ y sr jonatan avala la forma de analizar el problema y discutir y compartir sus ideas del problema se nota el tipo de personas que son muy bien buenos compañeros muy respetuosos responsable humildes y muy conocedores de su trabajo demostrado haci una gran preparación profesional y técnica acompañado de una gran experiencia son muy pocas las compañías de diferentes servicios que tengan personas tan prepara y conocedoras para hacer un trabajo además de los técnicos las personas del servicio automático como las personas que están en los teléfonos están muy preparadas y dispuestos para ayudar a resolver el problema del cliente gracias por todo gracias read more

El técnico que enviaron fue el que no fue asertivo la penúltima vez hace semanas atrás. Dijo q esas piezas estaban buenas y no arreglaria el problema hasta que no cambien la puerta del freezer. Técnicos tienen diferenres opiniones. No vuelvan a enviarme el técnico de hoy 8 de dic. , por favor. La nevera necesita arreglos asertivos y no un técnico que sin verificarla bien entiende que es la puerta. No confio en sus evaluaciones. Desconozco porqué el técnico se llevó las piezas usadas, solo dejó las cajas. No me las dejô para yo botarlas como me indicó. read more

Costo excesivo, no caigan en esta trampa. Van te cobran $130 por un diagnostico de 5 minutos y luego te dan una cotización de costo del doble de lo que realmente debe costar las piezas y la labor. En adición a eso servicio al cliente pésimo todo a través de inteligencia artificial no hay un humano con el que uno se pueda comunicar. Programe una cita para sábado y el sistema la cambiaba por su cuenta adelantadola todos los dias de la semana. Hasta me llamo un tecnico diciendo que no trabajan sábado. Busquen otra compañía experiencia horrible read more

I needed a repair and replaced several different parts for our dishwasher. Eduardo was great and super helpful. The only thing negative I would have to say is the time involved to receive all of the parts ordered. Of course, that was not his fault but there should be a way to get GE to send parts more quickly. On another note...I have been waiting since Nov for the repair on my microwave. This has been an absolute disaster. read more

My service requested to repair my refrigerator by Jonathan was handled very efficiently. He was very through in his findings of all the issues with my refrigerator and ice maker. Jonathan informed his superiors in the United States of all his findings and they agreed with his analysis. Jonathan is an excellent refrigerator technician. He goes above and beyond when it comes to his job. Thank you ! Catherine T. read more

The the technician worked the problem with the board of the GE refrigerator not responding in a very professional matter. After installing the new board it was not responding properly. The technician did some research and call fellow technicians and at the end found a solution to the problem with the board. He was patient and very professional. read more

Muy profesional y con un amplio dominio de su trabajo. Realizó la reparación de manera organizada, cuidadosa y limpia. Explicó claramente la causa del problema, así como las acciones tomadas para corregirlo, demostrando conocimiento y compromiso con un servicio de calidad. Es un excelente empleado y una gran representación de la empresa. read more

i truly appreciate the professionalism and quality care of the service technicians that helped with repairing my fridge. they completed the job 5 days before it was scheduled to be done. I received plenty of follow up calls and communication during the process. I was pleasantly surprised by the overall experience. thank you. read more

Quiero saber en que estado se encuentra mi pago de reclamación #101547.Es que como mi estufa está descontinuada y el tope de la misma no existe en inventario ustedes acordaron pagarme una cantidad de dinero.Agradeciendo toda la atención que tengan a bien brindar a mi solicitud. Gracias. read more

Enrique and his partner knew what they were doing and accomplished the job. The only issue was with the appointment, it was changed several times without previous coordination with me; February 5th to February 1st and then to February 2nd and back to February 1st after I called Protection Services to complaint. read more

very good service from the sears technician, arrived on a timely fashion as posted on the app, explain the problem with my appliance, gave me very good instructions. I had to keep my appliance, running in good standing condition very friendly and polite. I appreciate his service again thank you. read more

The technician arrived on time. He was knowledgeable and professional. Since my brother was the one at the house, and he is deaf, the technician was at ease speaking to me via FaceTime in order to facilitate the process. We are very satisfied with their service and experience. read more

We received a great service with our washing machine and dryer. This technician is very good and seen to be very knowledge of his job. The quality of his job was very good, great. You have a very valuable employee. You should take a good careful of him. Excellent employee. read more

Técnico muy cortés y servicial, el servicio excelente. Colocó todas las piezas solicitadas excepto 1 ya que estaba en buen estado, la que había solicitado el técnico que vino primero a verificar la lavadora. La pieza que no colocó se la llevó para entregarla. read more

moises was great...as ifrain too..but my problem is that i have been calling to do the food loss claim and 3 hours in the phone with different people..they provide 4 different numbers to call..they transfer the call...then hang up..plrasr call 7879227109 read more

The Technician performed a high quality work demonstrating his knowledge and experience. He explained everything related to the work he would do, and answered all my questions. For me scored 100% . Excellent job! I recommend Sears Services as the best!! read more

Waiting for refrigerator Repair for over 1 & 1/2 Month!!! a lot of time SPECIALTY on Christmas!!!! In the other hand, technician was a very kindness and helpfull person!! Always on time after equipment evaluation. I'll recommend this gentleman always! read more

Pésimo servicio, van dos meses para reparar una lavadora y no se comunican con el cliente. Cobran por las piezas y el servicio pero no lo realizan. Recomendación no usar los servicios de Sears. Deberían dar la opción de no estrellas. read more