A Return Visit That Fell Short of Expectations
Our family has stayed at this property for two consecutive years. Last year, we enjoyed a top-floor unit overlooking the pool, and the experience earned a solid 4 out of 5. With that positive impression in mind, we returned again this year--but unfortunately, it didn't quite measure up.
The valet team remains a standout--professional, courteous, and consistent. The front desk staff were just as helpful and accommodating as we remembered. However, the lobby coffee shop is still struggling to serve guests efficiently during the morning rush, which was a disappointment.
This time, we were placed in a second-floor unit facing the street. Be aware that noise is a real issue on this level. We frequently heard loud thuds from above, kids running and yelling late into the night, and hallway noise that made it feel like people were inside our unit. Unfortunately, many guests seemed to let their children roam without supervision, which impacted the overall atmosphere.
The most noticeable decline over the past year is in maintenance and upkeep. Several outdoor amenities, including multiple poolside TVs, were broken or in poor condition. It's clear the property could benefit from hiring a skilled maintenance professional to address these ongoing issues.
Overall, what was once a strong 4-star experience has slipped to a 3. With some focused attention on maintenance and guest management, it could easily improve again--but as of now, the drop in quality is hard to ignore. read more