The guys came out and "sealed" our deck for the 25 year warranty and the wood doesn't seem to be repelling in a lot of spots. Its very blotchy and one of the guys working was trying to recruit himself for his new business he was trying to get off the ground. Very unprofessional. Here we are spending thousands of dollars and he's talking about starting his own company using Seal Smarts chemicals at first. We tried calling the phone number on our paperwork and it says the number has been disconnected. read more

Seal Smart - Patio not repelling water. Wood just soaking in the moisture from the rain. - Masonry/Concrete Near Me - Springfield, Missouri

The sealant works very well with the guy running it keeps all the profit for himself doesn't take care of his employees very well

The service didn't last a year and there is no one to reach to attempt warranty guarantee

I would not recommend this at all. We paid over $3000 to have our HUGE deck sealed as we were told it would make it harder then wood and fire proof and with the 25 year warranty it seemed like a great deal. The point of this was we did not want to have to replace any wood. Now about 6 years later we have boards rotting, beams cracking and warping. I called to have it repaired only to be told we have to replace the wood and they will come out and reseal it. BS!! They should have to pay for the wood repair with this warranty they mislead people with. My whole deck is falling apart now. Spindles are coming off due to the warping as well. Read the BBB complaints before using any sealer of this type. I wish I had seen these complaints 6 or 7 years ago. My house is only 9 years old. My deck should not be falling apart!! I wish i had never done business with this company. read more

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We had our deck and cement driveway cleaned and sealed for $7,000+ thinking we wouldn't have to power wash again, just hose it down with a garden hose. For a number of years, it has looked just like it did before the work was done. We had a 25-year warranty as well, but my husband thought Seal Smart was out of business so he didn't pursue further. The warranty states that "If our work fails to meet this standard, we will re-apply the sealant without any charge during the warranty period." Let's hope they will keep their word. read more

Communication was great, process was easy and simple. Overall price is worth it for never having to seal our deck again and all cleanup is done by them Highly recommen! read more

we are happy with the service the deck looks great they were on time we had to plan this ahead of time since we don't live at this address all the time. I will give another review in a couple years to see how its held up. read more

An issue arose with the technician , doing our deck, but has been resolved. Thank you, to the Customer Service girls. The Sales Rep and Office Staff were most professional, and I appreciate their help. read more

I was told the driveway would look a lot cleaner , to me there's no difference it looks the same as it did before they sealed it ... That is if they even sealed it .. I had to leave for work before they got to the driveway... I think they shafted me to ... LESSON LEARNED !! read more

Too bad we can't give zero or negative stars. We spoke to a rep of this company at Nixpo and gave our contact info to set an appointment for a quote. They called my husband about a week or so later to make the appointment. They insisted we both had to be home for the visit which we thought odd. We told them that due to work schedules Saturdays were best. They balked at first but relented. Appointment was set for today at 6 pm. They called last night to confirm the appointment and THEY DID NOT SHOW UP! If they couldn't finds us, they had our number to call. If they got delayed, they had our number to call. We then look them up on Yelp and saw the bad reviews. We are so thankful we didn't take off work for this visit. . read more

My fence looks okay and appears to have been sealed on the one side. The Salesman (Tim and his trainee, Dennis) told me that BOTH sides of the fence would be cleaned and that the "viewed side " would receive the sealer and assured me it would penetrate through the wood completely. I guess time will tell, however, Cody said they (the salesmen) weren't familiar with the work on fences and the cleaning only was done on the "viewed side" of the fence. My fence is a Shadow Box design and I'm not certain that the sealer will penetrate through to both sides...despite the contradiction between the salesmen and the product applicators. I think some corners may have been cut. The work was actually done a day earlier than my appointment...(I agreed to that) but they did a days work in about 5 hrs. I was told it would take almost all day by the salesmen. As I said, only time will tell, but I'm sceptical. read more

BUYER BEWARE! After an investment of well over $15,000, we have nothing to show for it but rotting and deteriorating wood. The customer service is lacking as well. Good luck on getting them to call you back, much less stand behind their product. Twenty-five years guaranteed is a total joke. Our contract says their sealant "creates a permanent effective seal against moisture and prevents further rot or decay while strengthening & increasing the density of new or existing wood." If anything, their product is an accelerant for decaying wood. They "sealed" some new wood and some existing wood. Both are rotting! Sorry there is not a "O" OR minus rating. This company deserves no stars and should not be in business. read more

I can't speak to the quality of the workmanship of this company. But I will say we looked at getting our driveway and front walk sealed by them. Driveway 25' x 30' and walk 5' x 20'. Price quoted was $13,000 for the job. When I asked about the warranty, I was told there was no warranty on concrete. So the 25 year thing on their website is a flat out lie. The salesman did try to get me to commit when the price dropped to $9300. I can put three driveways and walks in for the reduced price. No thanks! read more

Took 4 months for them to come out, only after I complained 3 times. The deck was 6 months old when they started now it looks 6 years old and neglected. When questioned about the warranty, they indicated if I wanted a good looking deck, I'd have to clean and seal my deck every year as I had always done, they indicated they only address the woods condition. When I pointed out the poor condition, dried out, warping, and splintering, they indicated there was nothing they could do until the weather improved. They stated they could come out in the spring and reseal it. When asked about the damage the deck would sustained over the winter, they just didn't respond. I agree with a previous poster, needs to be a way to indicate negative stars. read more

The first clue I had was when both appointments to set up service were late, supposedly because someone in the office wrote the times down wrong. We are extremely disappointed in both service and goods provided by Seal Smart. We were looking for a company that could make our deck look new and they assured us both at the Springfield homes show and in our home that they could. That when they cleaned the deck it would remove the discoloration and our grey wood would look almost new. That their product would seal the wood and we would not have to do anything to it but wash it occasionally for 25 years. What a scam. Our deck looks the same as it did prior to their "treatment ". Grey weathered wood. We wished we would have saved the extra $600 and had Wood ReNew come and make our deck beautiful. It appears we paid a large sum to have our deck power washed, which we could have done ourselves. Very dissatisfied. -- Sheila M read more

My neighbor recommended Seal Smart to me and I am so glad he did. They came out, cleaned and sealed my deck and it looks amazing! I would definitely recommend Seal Smart. read more

Horrible customer service. False advertising. My deck looks worse now than ever. 3 diff. contractors here to bid on windows told me to hurry up and do something like seal my deck. Gee I had just had it done bt seal smart. They laughed. Told me I got ripped off. When I told them the cost they laughed. Wish I'd gone with Wood Renew! I'd rate less than 0 stars!! read more

Wow, I just had Duane, the estimator for Seal Smart (cleaning & coating for wood, concrete & masonry), leave my home where he'd given me a bid for saving a bunch of money on replacing my deck which is discolored to what I thought was beyond repair. There's only one kind of product they sell, they're the only one's to have it. The product is from Canada where it was originally applied to huge concrete bridges. Seal Smart first cleans the surfaces (wood, concrete & masonry) to like new with their eco friendly cleaners and orbital power washers, then they apply the product which maintains clean, 'as new' wood grain look. The product demonstration was absolutely fascinating, it's amazing what great products are out there. Their formula (seems like a hard rubber to me) penetrates the surface and hardens, adding 23% in weight alone. He showed before and after pictures that were so obviously improved. One example showed a cedar house that looked like it needed totally new siding, but with their product (25 year warranty) it was beautiful, and clean. (Made me think that purchasing a 'fixer upper' home with cedar siding could be a diamond in the rough with their product). The fence examples of before & after looked like 'tear-downs' to 'like new'. Anyway, I was so impressed, not only by their process & product, but also by the obviously quality that this company promotes by hiring quality people (and there's no-subs). Thanks Duane, it was a pleasure meeting you and having you give me a great presentation. Seal Smart has all kinds of impressive associations, such BBB, Home Builders Assn, good insurance. I'm convinced, this is a quality company. read more

I met with Seal Smart to see if they could seal my cement front porch so as to prevent further leakage into my basement, which is situated under the porch. Their representative viewed the porch and the basement, and adamantly assured me that their sealant could fix the leaky porch. They sent two men to perform the sealant work. They spent 40 minutes applying the sealant. After the first rainfall, there was absolutely no change; the sealant had done nothing to prevent water from leaking into my basement. What a waste of $1,200! What's worse--Seal Smart will do nothing to make things right. No refund--no attempt to fix the problem--not even an apology for making a promise they couldn't deliver on. What a terrible way to do business. read more

The Seal Smart team came when they said they would be here and was professional. The product looks good on the decks. We have only been customers for a month but if the product works as described it will be a good investment. We had a painted aluminum weather strip that the paint came off in spots during the cleaning. However, I am sure that would have happened no matter who pressure washed the deck because the guys were careful and through. We are looking forward to years of use. read more

Check Tulsa Better Business Bureau Review before signing any contracts. Main office is in Tulsa so that is where complaints are for all states. There are at least three fake 5 star reviews. William Vermillion is president/owner left 5 star review, Nancy Taylor is Executive Asst, left 5 star review and John Humes, who left five stars, actually is an employee. We had our decks done and they seem okay. We were convinced to seal concrete also. When we were given estimate, we should have been advised that concrete needs replaced first because their guarantee will be no good due to multiple cracks and settling. Why would someone want to seal sidewalk and drive that needs replaced? We were also not told that you cant drive on it for 48 hours until they were ready to do it. It was postponed until this Spring. Now we getting ready to replace our concrete so we aren't having concrete sealed. I requested refund for concrete work that was prepaid, I keep getting told they will call us back. I keep getting the run around when I call. Imagine I will have to take to court to get refund for work that has not been done. Their work may be acceptable, but business practices are not. read more

I think giving Seal Smart 1 star is 1 star too many. I had my concrete sealed and it was guaranteed for 25 YEARS. 6 MONTHS later my steps are starting to crumble. When I contacted the company, they told me they don't warrant concrete!!! When I replied back I was confused because why did I receive a 25 year Warranty in the mail, if they don't guarantee their work. I never received a response. I am in the middle of seeking legal action. They are so incompetent, one of the employees sent an email that was suppose to go to the owner, but she also sent it to me! In the emails they were discussing why I was told to send pictures because it would, "escalate the problem." Another email sent to me by mistake said, "I will go ever these statements with Nancy before I speak to her. (meaning me) Nancy is really good at helping me make what I need to say come out a little more delicately." If you google seal smart you will also find out that many of the employees do not stay longer than a year because the business is so poorly managed and people have complained they haven't been paid. This company has an F rating with the BBB so my advice is to: STAY AWAY FROM SEAL SMART read more

We hired them to "seal" our deck and pergola. 2 yrs later they look horrible and gray again. We regret the very expensive decision we made to hire them. read more

before contracting with this business, review the BBB complaints at http://www.bbb.org/southwestern-missouri/business-reviews/deck-cleaning-and-waterproofing/seal-smart-in-monett-mo-14354. Their salesmen and service technicians have a history of making representations about their work that later turn-out not to be true. the company does the work, takes the money and then, customers have to fight and fight to get them to fix problems or make their product perform according to the verbal statements made by their representatives. They hide behind their warranty and don't acknowledge the statements made by their people. You will be extremely lucky if you can get them to return once they have your money. I wouldn't use them. it's just not worth it. read more

I am very dissatisfied with the quality of work and with the fact that I feel ripped off. I had seal smart in Indiana seal some concrete for me in mid summer this year. Since then my concrete has continued to chip and break away. The other disgusting thing is the fact that the installer Nick came back by himself a week later in his own personal truck and sealed my neighbors concrete. Come to find out my neighbor said he only paid $500 to have it done. I paid a few thousand dollars and feel completely ripped off. I would not recommend seal smart to any one for anything. read more

I had Seal Smart seal my driveway, sidewalk and back patio about 3 years ago. The concrete was very new when it was treated and I have to say it works great. My neighbors all around me have chipping and pitting already in most of their drives and walks. I have literally zero. Best product I have invested in since buying my home. I wish they made more products to use around the house as I am sure they would be superior as well. www.seal-smart.com is where you can find them. read more

I had my deck re-sealed by Seal Smart and it looks wonderful. They did a great job of cleaning my old deck to make it almost new again. It had mold, grey from the sun and dirt all over it and it was never used because of the look. Now that it looks beautiful again we have had dinners and get togethers on the back deck this past summer. Thank you Seal Smart read more

I recently had my deck sealed, I can't speak to the sealing it's self but their customer service and quality is less than desirable! My deck being older I was told their solution would take care of the cleaning therefore not pressure washing as much, I now can't walk on my deck without shoes due to the splintering of the wood from the pressure washing! My original appointment was scheduled and I got a call 45 minutes prior to reschedule, they knew more than 45 minutes before that they were unable to come! Now they are coming out to sand the splintering down (after several calls over the past month) requiring me to adjust my work schedule for the third time! read more

This sealant is anything but. Since application 5 months ago on a new deck it has continued to split and deteriorate. I actually think it looks worse than the same material installed by the same contractor at a neighbors house, and they have done nothing yet to seal their deck. Very frustrated as my first impression of the contractor was to cancel the work. Should have gone with my gut because after reading other reviews I am quite certain I will get no warranty work done to my satisfaction, if they respond at all. read more

We purchased a newly built home in 2007. A Representative from a Company called SealMaxx came to our home and demonstrated a product that they contended would preserve our deck with a written guarantee for 25 years. The guarantee was in writing. Within a few months after purchasing this service at a cost of $2,195.00, SealMaxx changed their name to Seal Smart but still is owned and operated out of the same location in Monett and William R. Vermillion is the same President. Within 5 years we noticed our deck starting to rot. We contacted Seal Smart and after numerous attempts, William R. Vermillion came out and stated that he could not find any rotten wood, with exception of a small railing which he replaced. The replaced railing does not match the rest of the railings. The following year, the floor on our deck was rotting so badly that one could not walk on part of the deck without having their foot go through the floor. We contacted Seal Smart by telephone in early June of 2013 advising of this problem with the rotting of the floor to our deck. On July 18th, 2013, we received a telephone call from Seal Smart advising that a Representative was coming out to inspect our deck. Five minutes later we received a call-back telling us no one would come out, we had to send them pictures. That same date, pictures were mailed to them. When we had heard nothing from Seal Smart, on September 18, 2013, we sent a certified letter to Seal Smart requesting a refund of our money and gave them 10 days to respond. By September 28, 2013, we had no response from Seal Smart. Another letter was sent to Seal Smart on October 10th, 2013 giving them another 30 days to respond to our request for a refund. On October 28th, 2013, we received a response from a Laura Hazelwood misstating the facts involved and for the first time, stated our pictures did not show rotting or warping. On October 29th, 2013, I responded to Laura Hazelwood setting forth the actual facts involved. We have heard nothing from Seal Smart or William R. Vermillion since that date. As a result of hearing nothing from Seal Smart, in late 2013, I filed a small claim in the 39th Judicial Circuit Court of Stone County, Missouri as Case No. : 13SN-SC00024. The first court date was scheduled for early 2014 and on January 7, 2014, Laura Hagelwood sent a letter to the court requesting a postponement. The court complied and the court date was rescheduled for April 24, 2014 at 1:30 p.m. Because William R. Vermllion was the President of both SealMaxx and Seal Smart, the small claims court action was against William R. Vermillion. On April 24, 2014, Seal Smart had a Representative present at the court hearing, however, William R. Vermillion did not show up. This resulted in the court handing down a decision showing Defendant William R. Vermillion in default and issued a Default Judgment in the amount of $2,195.00 plus cost in our favor. On June 10th, 2014 I sent William R. Vermillion a certified letter, return receipt requested giving him 30 days to advise us when he would pay the judgment, since he did not appeal the court decision. It was signed for on June 11, 2014. We have not received a response from our June 10th, 2014 letter. We need help in collecting our judgment from the court. Seal Smart is fleecing retired people with their product. The Better Business Bureau has had many complaints against this company and in fact, on August 29, 2013, the Better Business Bureau in Claremore, OK. stated on their website, "ON 08/29/2013 THIS COMPANY'S ACCREDITATION IN BBB WAS REVOLKED BY BBB'S BOARD OF DIRECTORS DUE TO UNRESOLVED COMPLAINT(S)." We have copies and proof of everything set forth in this complaint including the pictures of our deck. This company is a disgrace to be operating in the State of Missouri! read more

Do not do business with this company. They came out and sprayed our deck. The previous employee that did the job said that the chemical was diluted. So, the company sent out another technician and spot tested to see if the chemical was really applied. It wasn't. The company did not give back our money. They have offices in Monett, MO, Claremore, OK and Indianpolis, IN read more

My in-laws just paid an arm and a leg to have Seal Smart (Monett, Mo) seal their deck. It is a mess. The wood is torn up, no uniformity in color, denied them the 15% dicount promised them at the Belleville Home Show. DO NOT BE SCAMMED BY THESE UNSAVORY FOLKS. They obviously prey on elderly customers. This site requires me to click on one star to post. But they do not deserve any stars. read more

The worst experience ever. Horrible customer service. They ruined a new deck. Agree with previous reviewers. False advertising, wood left a mess and no follow through. Two contractors have told us we were scammed by this disreputable company. No stars but had to list one to post. DO NOT BE SCAMMED BY THIS COMPANY. We are seeking legal help. Linda D read more

Seal Smart's customer service is awful. They are very friendly and full of promises until you pay. After that, they refuse to return phone calls and forget about them living up to their warranty and guarantee. Two years into the 25 year warranty, we have already had to replace 8 boards on our deck and expect more of the same read more

After 3 years, my deck is literally rotting away while my wife and I deal with Seal Smart's awful customer service. Everything looked ok for the first few months but now we are seeing split boards and rotten wood. Seal Smart tested for rot when they originally applied the sealant and found none. Now we have spent weeks on the phone trying to get this dishonest company to live up to their warranty. read more

Seal Smart is not the company they sell. We were sold a false promise that the sealant would restore our deck into new condition and would last with their 25 year warranty. Two years later our deck is in worse condition and they refuse to abide by any contract. If anyone is looking into a sealant for decks or concrete, I would recommend looking for a more honest company. read more

I had a deck on my home that was 22 years old. We treated it with Thompson's water seal every year. When my husband passed I knew I would be unable to put a seal on it every year with out him. I hired Seal Smart because they have a 25 year warranty and to be honest I will not last that long, but if it last as long as I do I will be satisfied. read more