Que horrible! I am a huge meat-lover and was so excited to go to this place, but we were…read moreincreasingly disappointed at every turn. First off, our waiter went from barely attentive when we first arrived to completely ignoring us after he delivered our iced teas and then throughout our entire meal; instead, his full attention was on a wrestling match being shown on all of the TVs, and he was eventually joined by another waiter (see pic #1). Coincidentally, he happened to notice the movement of me taking this picture, and AT THAT TIME decided to come "check on" us. By then, we had finished our various meats and had moved on to dessert -- a little too little too late.
Now to address the eating experience... First of all, the waiter seemed puzzled when I asked if they had té helado; his reply was, "Te? Si, tenemos te." I asked, "Te helado?" and he said, "Si." Well, he brought us tall glasses that each had a "te negro" bag floating in light-colored liquid; it tasted slightly sweet and fizzy, as if maybe they had put a tea bag into a glass of Sprite. Next, we visited the salad bar, which provided NO PLATES, so we grabbed small plates from the dessert bar. Compared to the salad bar at the numerous other Brazilian churrascarías we've been to in the US (plus Mr. Pampas in Guad), this was very limited and had only a very few items we even cared to try. Even more disappointing, there were NO BLACK BEANS OR RICE, which are staples in every other churrascaría. Once we sat down to eat our meager salad bar selections, the meats began coming. It was then that we noticed there wasn't a red/green indicator at the table (or anyone's table) to let them know when you wanted them to bring meat and when you wanted a break. Also missing from the tables were tongs for grabbing the meats cut at your table, which meant sometimes pieces of meat flopped onto the table instead of your plate. As I stated at the start, I really enjoy good cuts of seasoned meat; here, all the meat I tried was dry and lacked seasoning, except for one piece that was full of fat and one cut that was quite tasty. Also, we were never given a list of meats available, and we only saw about 10 different meats brought to our table. At one point, the meat-server (not to be confused with the waiter, who was engrossed in the wrestling match this entire time) asked if there was anything else we would like him to bring. I asked if they had cordero (lamb), and he looked at me as if he had no idea what that was. Oh yeah, you know those delicious cheese-bread balls that all churrascarías serve? Well, we weren't brought or offered any, and there weren't any on the salad bar. About halfway through our meat course, I showed a picture of some of them (a picture another Yelper had posted in a review of another Fogón do Brasil in Guad) to one of the meat-servers and asked where I could get some of them. He said he'd tell someone to get us some. So, we continued with the meats, as they continued coming fairly rapidly. Finally, we decided we were done with the meats, but we bided our time waiting for those cheese-bread balls. Finally, I went and got a sampling of desserts, but still determined to get that cheese-bread before eating the desserts. It was after I got my dessert plate that I took the picture of our waiter and another one watching the TV, which led to the waiter coming over to us for the first time since delivering the weird iced tea. I showed him the photo of cheese-bread balls and asked him, "Donde están estos? (Where are these?)" He replied, "Lo tenemos (we have them)." I asked, "Porqué NOSOTROS no tenemos? (Why don't WE have them?)" So, he went off and within two minutes or less brought us some. (See pic #2: Cheese-bread balls with dessert.)
Well, we left there sorely disappointed. However, instead of leaving a single peso for the waiter, we gave our propina to the young man who served most of our meat. I also let the host know our waiter's service was horrible. Now I'm letting all of you know!
