Our room was filthy. There was dust caked onto the ceiling fan blades that was probably a quarter…read moreinch thick. The bathroom was gross, there was a film on the mirror and sink. The pull out bed frame was bent and had a dip in it. We got in late and our stay was for one night, and we still considered finding another hotel. The breakfast was really good, disappointed they didn't have any eggs but what the overnight oats and mix-ins was a great option. We mentioned these things to the front desk and got a pretty dismissive "sorry about that." Considering the ratings we saw on this place and the price, we were really disappointed.

This is December 2025 and this Homewood Suites by Hilton beautiful location a lake behind the hotel…read morewith geese and ducks. Shopping malls, and restaurants all around you.

Awesome location, friendly staff, good breakfast; I would definitely stay here again.read more

Clean and comfortable room, dog friendly. Very nice areas to walk dog. Fantastic breakfast, well…read morestocked and managed even when busy. Area full of restaurants and shopping. Will definitely stay again when in area.

I was greeted at the front desk by young man who was so very positive and did his best to make sure…read moreI got the room I wanted and t suggested los Casitas Mexican restaurant for a reasonable good tasting take out and it was outstanding. They also have some to go bags for breakfast. The rooms were clean and well appointed as well as modern and quiet. I would stay there again and it's fairly close to a Costco so if you have a membership you can fill up your gas there as well.

The air-conditioning in my room did not work. It kept the room around 73°, which is fine for some…read morepeople. But when you are traveling, generally people are from all over, including northern states where they don't like to sleep in that kind of Temperature. Unfortunately, I did not realize this until I was completely unpacked including medical equipment. The hotel offered to move me but it was just an inconvenience for me at that point. And if that were the only thing I wouldn't mind. But lightbulbs were out, my television remote batteries were low so there was a big delay on switching channels. Also, the built-in drawers in the room would not stay shut. You would close them and they would roll out. This is something the cleaning staff obviously would have known about and should have gotten maintenance to fix. Also had stink bugs in room. Overall it's not a horrible hotel, but it is old and is in need of restyling.

I stayed at this hotel for 3 weeks and the level of neglect was honestly unbelievable. Not once…read moreduring my entire stay did housekeeping come to clean the room, take out trash, replace towels, restock toilet paper, vacuum, or change the sheets. I even went to the front desk multiple times to request service and nobody ever showed up. I eventually had to start going to the industrial laundry room myself to ask the laundry attendant for clean towels while bringing my dirty ones down like I was running my own housekeeping service. I also had to repeatedly go to the front desk just to get toilet paper. By the end of the stay, I had to buy my own cleaning supplies and trash bags from Walmart because the room had become so dirty and nobody from the hotel seemed remotely concerned. For the amount paid to stay here, basic cleanliness and service should not be optional. This was one of the worst extended hotel experiences I've ever had. Completely unacceptable management and customer service. The only positive was the lady that ran the breakfast area. She was amazing and truly cared about the patrons. Had I not been booked here due to work I would have moved hotels immediately.

I'm currently staying at the Holiday Inn Express in Montgomery, AL, and this is by far one of the…read moreworst hotel experiences I've had. From the moment you walk in, the property feels dirty and neglected. In the breakfast area there was debris all over the floor, and the trash was already full at 7:00 AM even though it wasn't busy. That tells me it was likely left from the night before and no one bothered to handle it. My room was not clean. There was hair on the floor, and while the trash had been "changed," there was already a piece of trash in the bin when I checked in. The toilet paper holder is also coming out of the wall. I'm in Room 316 and they can verify it if they want. The staff was unfriendly and uninterested. I asked the person working breakfast to check the pancake mix bag, and she slowly got up from scrolling on her phone, checked it, then went right back to sitting down. I also tried to tell her both coffee machines were not working (they showed the grounds bins were full), and she did not acknowledge it, so I left. If you want a clean room, basic upkeep, working coffee, and a decent breakfast experience, this is not the place. What makes this worse is we're holding a meeting here and paid to use the meeting space, and we could have hosted it anywhere else. I will not stay here again, and I'll go out of my way to avoid this location and IHG properties in the future.

I was unfamiliar with this area and hadn't realized this was such a bad neighborhood. The hotel is…read morefine, but the area is not safe. As soon as we arrived we hadn't even gotten out of the car yet and a panhandler approached. He stood beside my door and said, "Hey mama you wanna give me some money?" and then stood there so close that I couldn't even open my door. We found out there is a homeless camp next door, and it seems that approaching the hotel guests to ask for money is a regular occurrence. This hotel has been renovated and our queen room was very nice. It was small, but clean and the shower was clean. I wouldn't really recommend staying in this hotel due to panhandling in the parking lot. Hotel guests shouldn't have to dodge people asking for money just to get from their cars to the hotel entrance.

The stay was acceptable but, the day after I left, a $250 Misc. charge was added to the bill and…read moredebited from my bank. No one at IHG can explain the charge and say that I need to handle it with that specific hotel manager. I have tried for days to reach them, and I keep getting told that he operates 2 properties and will get with me when he can.

Monica at the front desk did an amazing job checking us in,…read more Incredibly helpful and very polite !

The hotel front desk attendant Monica was very nice; however the room smell like mildew and…read morecigarette. There was red stained spots on carpet, ripped mattress cover, dirty curtains, rusted fridge, water stained ceiling and no washcloths. Monica agreed to change my room and it was a bit better. Recommend updating the rooms.

Great place to stay at. Check in was a breeze. Front desk personnel were really friendly and…read morehelpful. Check out was a breeze. Room was beautiful and clean. Would definitely recommend. Will be back to stay if ever back in town.

We stayed at Wind Creek Wetumpka a couple of months ago. We checked in and noticed dog poop in the…read morefloor of our platinum suite. They treated it like it was no big deal. I wrote the corporate office and never received a response. We went back again and spoke to someone about our experience.....once again, no concern from anyone. Wow.....we wrote of over $60,000 in losses from there in 2025. They definitely do not care about people who spend a lot of money there.....wow

Every type of smoke smell you can think of, it was all over the building with covered up cheap…read morecologne plus the fire alarm went off a couple times, good times. So much evidence of shady stuff going on by the looks of the rooms. I left my stay early and checked in somewhere else a few miles away paying $10 more a night and... WHAT A DIFFERENCE.

Clean bed, old, outdated look, musty/foul odor, dirty curtains, wall peeling in bathroom, doorknob…read moremissing from closet, handheld shower switch broken and unable to use, shower curtain too short causing too much water on floor, bath towels comfortable, huge gash in door.

If you are planning a special event and want professional courtesy, flexibility, and timely…read moreresponses with genuine customer care? You need to ask for Sales Manager/Sherry Woodham and her staff at the Hilton Garden Inn - Eastchase, 7665 Eastchase Parkway, Montgomery, Alabama, 36117. We hosted our Family Reunion from July 18-20, 2025. Our family reunion committee was from Georgia and Ms. Sherry worked with us for over a year on our special event. Not only was our stay fun and relaxing but it felt like home away from home. I know we probably worked the staff nerves with all our questions but their smiles and attitudes never showed it....Lol. These phenomenal individuals - Ms. Sherry, Rowena, Mike, David, Lee, Patrick, Stanley and the kitchen staff provided us with everything we needed and/or requested from tables, chairs, pens, muscle power, to helping us with storing a few food items, etc. They all kept checking in with us to see if we needed assistance and were readily available to do so. With their assistance, we transformed the banquet rooms into a Big Beautiful Ballroom! Ms. Sherry, Rowena, Mike, David, Lee, Patrick, and Stanley at the Hilton Garden Inn - Eastchase, 7665 Eastchase Parkway, Montgomery, Alabama, 36117 - THANK YOU ALL for your unwavering support and service to help bring our highly successful and memorable family union to fruition! We are forever grateful for your individual kindness and glad to call you our inherited family. Sincerely, The Sigler Family

I'm on a business trip and my work booked this hotel. The hotel looks dated on the outside, but…read moreonce inside the hotel looks newly refurbished. You walk into a brightly lit modern decorated front lobby. Directly in front of you is a snacks and necessities store. To the left is the front desk where they give excellent customer service and to the right is a bar/grill/lounge area. The room I had was minimalistic, but almost had everything I needed. I wish there was a small safe in my room! I thought my room would get cleaned every other day, but I had to call the front desk to request a cleaning. They have a small clean pool, a small workout room, and a quarter operated washer/dryer downstairs. The Continental breakfast and buffet was decent, but you're right smack in the middle where there's excellent food choices everywhere you look outside that's much better.

I always frequent comfort in or any choice hotels. I've had great experience…read more This reservation was an okay one, but I had concerns. Day of my reservation I was contacted stating that the hotel has water damage and they could not proceed with booking. I was given my points back, it was hard to find an available hotel, but if there was another level that was available ,I would've loved to be able to continue my stay.

Very nice! Stayed the night on my way to Tuskegee. Hotel is really nice. Clean, modern and comfy…read more Lady at front desk was nice and professional. I'll definitely be staying at Comfort Inn and Suites again. Oh yeah...great rate. $129 including tax for a Sunday night for a double.