I had an appointment today at 1:30PM with Dr. Scott Urban. I arrived early at 1:15PM and filled out paperwork. By 2:00PM, I had still not been seen. I went up to the front counter and asked how long the wait was, and they said that they had 3 emergencies walk in and that they needed to be helped first, but that I should be seated in a room within 5 minutes but that the doctor probably wouldn't be able to see me for another 30 minutes! I asked if I could be seen sooner, and they asked if I needed to pick my kids up from school or something, and I said no, but that I am on my lunch break from work and was hoping to be out by 2:30PM at the latest. They said they'll just cut my time short with the doctor then, by giving me 20 minutes instead of the usual 30-35. I stood there, and they said they'd let him know to see me next. I was taken to the back room and continued to wait. At 2:30PM, the doctor finally walks in and said "so you're here for jaw surgery?" and it caught me off guard (I was there for TMJ related jaw pain), and I said no, and he said "well they gave you the wrong paperwork, you'll have to fill out the correct TMJ paperwork before I can see you". The girl brought in the correct paperwork, and I asked if I'll be able to see him as soon as I'm done, she said I should be able to. I finished and gave the paperwork to them. Another 30 mins goes by, and I was ready to walk out, as I kept hearing new patients go into the rooms next to me and he saw them right away. At 3:00PM, I got up, opened the door, and started walking out to leave. The doctor sees me in the hall and he said "I'll be with you soon". I said "I've already been here for almost 2 hours!". He stopped what he was doing and came in my room. He very quickly looked over the paperwork and said that there really wasn't much he could do and that he only does jaw surgery (I was referred to this doctor because he's listed as specializing in TMJD). I was out and in my car by 3:11PM. Complete waste of time and money. There was another review similar to this on Google Reviews, I just wish I would have followed that person's advice and not gone, as I had the same experience. read more