Dr. N Kaur Gill is AWESOME and seems to really care about her patients. She speaks plainly and is very attentive - but the level of customer service and caring ends with her.
My reason for the terrible rating is not her. It's her staff. The people who I see the most of when trying to book her, ask questions, or make specialist appointments.
Her front desk staff are very rude, and it is very rare to get them to even answer the phone ( phone lines are supposed to be open from 10-12 and 2-4 but I find even that window is pushing it). They are not a really busy clinic. I've never had to wait and the phones aren't ringing off the hook - but now I see why. And when they do answer the phone, they make it sound like you are inconveniencing them. And god forbid if you have a question!!!!
Because of the language barrier, you can only ask very basic questions of them (like updating your phone number or address) and they don't seem to be helpful or willing to problem solve at all. In fact any question is met with resistance or the encouragement to make an appointment, seemingly so they don't have to deal with you.
That being said, if you speak their language - you are treated sliiiiightly better (not much) and at least called by your first name (and not your middle or last name).
I am still missing ultrasound results from January and have not been able to communicate clearly with the staff that this is a problem. The fact that they don't seem to think so...IS a problem.
Having worked in customer service for years, being a very open and friendly and understanding person who teaches ESL and business skills - I can honestly tell you that these types of experiences have turned me completely off seeing an otherwise excellent doctor. read more
