Convenient location located inside the Atrium on Bay. Staff are always friendly and helpful…read more Lots of ATM machines so even if there is a long line at times, it goes pretty quickly.

Personal banking is in the lower level of Atrium on Bay. They have a corporate level on ground…read morelevel. They also have development staff upstairs. The staff have always been courteous. I've been banking here for at least 15 years. They are open on Saturdays but only for investment banking. There are 4 bank machines inside and 1 at street level outside.

Tip: The branch isn't open on weekends…read more I have passed by this CIBC countless times en route to Walmart, Great Clips, or Dollar Tree. I decided to check it out on a Saturday afternoon after I had got a haircut at Great Clips and then did some grocery shopping at Walmart. This CIBC has a drive-thru. I used it to check my balance. I don't do a whole lot of banking with CIBC these days, but I do have an account. It was straightforward entering it. Deposits are envelope-free at this ATM. You can withdraw CAD or USD, depending on your needs. It's similar to the CIBC ATMs that are at Pearson International Airport. It's nice that the bank has opened it up to more ATMs that aren't at the airport. This branch is closed on weekends. You can still go into the branch to use the ATMs if you won't want to do the drive-thru. Regular banking hours are from 9:30 am till 5 pm on weekdays. The branch has accessible parking, which allows a wheelchair to go up a shallow ramp to the main doors. There's a button that opens both doors for access into and out of the branch. There is plenty of parking around the building. I parked in the back aisle to take a look at the branch before I left. I'm glad that I took a closer look at this bank. It was nice to not drive away like I normally do. It's good to know that this CIBC exists. (218)

Tip: This branch has no drive-thru ATM…read more When I was an undergraduate student at York University, I was able to apply for a York University TD Visa card. The credit card's limit was low (it was either $300 or $500 initially), but it was my first credit card and I felt like I was an adult! To make a payment on my credit card, I had to visit a TD branch to pay with the help of a teller. It was before telephone banking came into the picture. After class, I would walk over to the TD branch that used to be on the southeast corner of Keele Street and Steeles Avenue West. This branch's old location shuttered years ago. It seems to have been under construction for that length of time ever since. I don't have a clue what's going on. This TD Canada Trust branch opened diagonally across the intersection, on the northwest corner. It looks impressive when you approach it. This branch houses three service divisions in one: - TD Canada Trust - TD Commercial Banking - TD Wealth If you are doing regular banking, this branch does not have a drive-thru. There is plenty of parking around the building and a ramp for those who require a ramp to enter. There are two Green Machine ATMs in the branch, in the lobby area. It's spacious. I do not have any TD products anymore. The relationship between York University and TD was dissolved. I ended up cancelling my credit card, but it helped me establish credit and strengthen my credit history. I pass by this branch often when I am taking backroads home after work. I see both the old and new branches, which makes me both nostalgic and optimistic, respectively. (128)

Tips: - This branch has three ATMs…read more - It's at a plaza between businesses. As a result, there is no drive-thru ATM. I had cash to deposit into my Royal Bank chequing account. It occurred to me that I didn't know if there was a RBC (Royal Bank of Canada) near my workplace. I know of Petro-Canada gas stations with RBC ATMs, but they focus on cash withdrawals only. I did a search and found this one. It's in a plaza with a Winners that I still need to visit. I have been to the Burger King that is in the same plaza. After work on Wednesday, I drove over here. There was lots of parking. I parked fairly close to the entrance and walked in. It was Truth and Reconciliation Day. It meant that banks and government services were closed for the day. As a result, the teller services here were closed. However, the three ATMs were available. There was one male customer using the ATM closest to the door. I took the one furthest away on the right. Sadly, the small garbage opening was shut. I had to use the one on the left when I got my balance receipt after my deposit was completed. The ATM area was clean. I had no issues using the ATM to deposit my cash. It recognized how much cash I had and deposited everything smoothly. Business was steady to use the ATMs here. I liked that everyone was relaxed approaching and leaving the branch. The branch is open weekdays at 9:30 am. It closes on weekdays at 5 pm, except for Thursdays (8 pm) and Fridays (6 pm). It's obviously closed on holidays. On Saturdays, it's open from 9 am till 4 pm. It's closed on Sundays. I had a good experience here. Now I know where to go to deposit funds into my RBC chequing account. (421)

I had some cash that I needed to deposit. This Scotiabank is the closest branch to my workplace. I…read morealso frequent the plaza in which this bank is located. This plaza also has a Shoppers Drug Mart and a Longo's. I drove over there late on Saturday morning, just before catching a flight. The parking lot has crazy drivers. Hey, there's a stop sign! What do they do? They drive right through it. Nice! Anyway, I parked and headed inside. I was shocked to see a purple ABM. Typically, Scotiabank ABMs are red. I will likely do my banking here more often because I like anything purple. And, yes, I made my deposit at the purple one. It went well. The ABMs are envelope-free. They are smart enough to count cash denominations accurately. I was pleased that this branch was open on a Saturday. It's a small one, but I liked how staff said hi when I walked in. It's nice to talk to humans. (487)

I've been to this location since 1981. It used to be home home branch until around 1998; I moved my…read morehome branch closer to where I live. They had very nice staff, who remember me. In Fall 2018, they renovated the inside to be very modern! There are no longer any tellers, but only advisors. They also made it wheelchair accessible from the office tower entrance. There are two bank machines at the main entrance, open 24h/day; unfortunately this is not wheelchair accessible when the branch is closed. There is free WiFi. The bank is wheelchair accessible. There are no customer washrooms. There is paid neighbourhood street parking. Review 2025-159

Disappointing Service Friction and Process Errors…read more On March 25th, I requested a straightforward fund switch through the investment mutual fund CIBC/SIMPLII FINANCIAL call center. Despite reviewing the Fund Facts with the agent, the trade was processed incorrectly. It took until first week of May and over three hours of my time spread over March, April and May on multiple phone calls to resolve this, as I was forced to navigate a one-way communication system where I could not call agents back directly. Despite the now compounding complications due to impacting three funds I hold, the supervisor demonstrated professionalism to his best ability given the circumstances; however, the resolution process involved significant and avoidable friction. Being told there was confusion from both parties about my own instructions, only for them to to find out about their own error, was particularly a let down. I value my relationship with CIBC, but the administrative burden placed on the client to fix a bank error was significant. I am hoping CIBC takes this feedback seriously to improve their internal records and communication accessibility. I am prepared to update this rating once CIBC demonstrates proper service recovery and accountability for this significant loss of personal time and effort.

I really like this CIBC location. There is plenty of parking, it's large, bright, and kept clean…read more There are enough tellers too that the lines don't generally get crazy. They even gave me a nifty cloth bag the last time I went in.All good!

Even though CIBC is not my primary bank, I still go into the occasional transit for paper work and…read morerenewal process, I normally dread doing so because I find CIBC a pain to deal with. This transit is brand new, shiny, modern, and empty. There's hardly any traffic which is great for me. I zoom in and out easily to get my paper work done. Now that wouldn't normally make me afan but what clinched the deal was a particular Financial Service Rep who really fought hard for my rate with their HQ. He tried on 3 separate attempts to get HQ to approve the rate to keep me as a client. After a few days of status updates from him via the phone, I walked back into this branch to sign the papers. I was a happy client. Not all CIBC transits are like this but try this place out for loans or mortgages. They really try hard to earn your business.

Once in awhile I still get a cheque and need to deposit it at a local bank machine so I decided to…read moredrop into a new TD Canada Trust branch just south of Hwy 401 at on Victoria Park Ave at Ellesmere Rd. This is a real nice corner branch even though it doesn't have a drive thru banking service. There's a sitting area in front of the main entrance, parking for bicycles, and plenty of spaces for vehicle parking. Four Green Machines inside the branch can be accessed 24-7. For whatever reason, I was unable to deposit the cheque because the Green Machine kept rejecting the cheque scan/recognition. Plan B was to line up and make a Customer Representative counter transaction. This experience was very quick, efficient, friendly and courteous. Excellent! The decor was very pleasing and modern.

The service at this branch is downright awful. Several of the people at the counters should go for…read moremore training, or at the very least try to be more likable. This is especially true of the business counter. Basic, run-of-the-mill things like opening an LOC or a registered account becomes an epic exercise in frustration, requiring frequent calls or visits to the bank to fix mistakes. I only use this branch in emergencies now, even though it's the one closest to me. I prefer to drive a bit further to another branch to spare myself the hassle.