I like to thank Project Mend organization, and Thank David Lopez, for his help with getting a Lift…read moreChair and a Scooter for me. Most of all David has gone above and beyond his dutys and has made himself available to talk with me. When I needed someone to talk with. Thank you Project Mend for hiring people like David Lopez because he cares about the people he helps. I feel David is an asset your organization. The item I received are New and wonderful and will help me for a the rest of my Days. The delivery Driver treated me kindly and with respect and did a great job. Thanks Project Mend organization for the equipment and the great people working for your organization.

Your staff is outstanding customer service I spoke with David regarding my broken wheels on my…read morerelator I visited the wurzbach office and he and his boss and a coworker found me a better relator .thank God there's good people. SINCERELY ARTURO RODRIGUEZ

They were a pleasure to deal with. Their business office and their store have different hours and…read morelocations. And their store is divided up into a pharmacy counter and a medical supply counter. They were extremely helpful by phone, taking time to verify that they had exactly what we needed in stock. They did. And when we arrived, we found the store to be clean and organized, and they already had the item we needed waiting for us behind the counter. We also considered renting a wheelchaor or walker for Dad while we were there. They had monthly and daily rental options with reasonable prices and a large selection. It was nice knowing that this option was there if we needed it.

WASTE OF TIME! They…read morecalled and I had a difficult time getting out there with my dad and we show up within a month and they said it was too long and the insurance is closed and they couldn't us. They said they threw out the paperwork. What a waste of time. What a arrogant service strategy I would recommend Oakdell or maybe Davila. Maybe Amazon has a service?!? I can only hope.

I moved to Austin recently and had to go through a surgery. During my recovery at home my current…read morebed isn't working out for me because of the surgery and I wanted a Hospital grade bed. A cousin of mine who lives in San Antonio mentioned about Primo Medical Supplies and had great things to say about these guys. I was a bit hesitant to call them as they are far away from my place. But I still gave it a shot. Owner tried to understand what my needs are and then came up with a quote that not only had good discount on the Bed rental, but also gave me a huge discount on delivery. Delivery was smooth and the delivery guy took all the covid related measures while setting up the bed at my place. Overall very smooth process. And I am super happy with my decision and thanks to my cousin as well who referred me here. It is important in this line of business to understand the patient needs first and then offer them based on their need and budget. And I think Primo Medical Supplies is exactly doing that. Keep doing the amazing work guys!

Before buying research on line. I was sold an item that cost $169 that I later found only cost…read more$25-$37. This is probably why they have a hard "no return" policy,

Van was clean and Pete was very kind. I felt very safe on the long journey. He was very comforting…read more I was in a lot of pain and he was very patient

Van smelled of exhaust and wasn't clean considering you drive for health care but they guy was…read morepleasant and communicative

I highly recommend you look elsewhere for your medical equipment. The employees are lazy and don't…read morehave a clue what they are doing. The individual looking up insurance benefits is careles, and the billing company maybe committing fraud. I went to get a knee brace. They stated it was a brand new, never been used. Looked used to me. The place is disorganized, sloppy, and unsanitary. It has been over a month since my insurance paid them in full, and they refuse to reimburse me for what I paid. When I call, they give me the runaround. They said my refund was pending for review. I work in healthcare and for someone to say my reimbursement is pending review after my insurance has paid the entire bill is BS.

I recently had a knee replacement surgery in San Antonio. As part of my therapy, I needed to rent a…read moreCPM machine to help me reach a full range of motion, and purchase an ice machine to help with pain and swelling. Because my Post-Op appointment was moved up a week early, I wasn't sure how the CPM 3 week rental would play out. The MedEx Rep, Jason Finley was awesome. He gave me options and worked with me so that I could continue using the CPM machine without having to make the 5.5 hour drive to San Antonio to return it. Thank you MedEx and Jason Finely!

Excellent doctor. He has been for years. Bedside manners and quality of care is outstanding. I…read morewon't see anyone else. Nurses and staff for procedures are beyond awesome! Thank you for taking good care of me.

Dr Guerra is a well-known gastrointestinal Doctor. He and his staff have helped me with conditions…read morerelated to my issues with gluten and skin rashes. They have also helped me with colonoscopies and taking care of my GI health. They are very thorough. His PA Patricia Miller has done a lot of work with me as well.

Wonderful Business. I have known the owners and been a satisfied customer for over 15 years. MWI…read moreis always the first stop for medical supplies before any drugstore. They are a fully stocked store that works with Hospitals, Home Health, Hospice Companies and they also sell to the general public. I have 2 medically fragile children and it is a blessing to have a place to get supplies at a much lower price than the drugstores as well as being able to explain what you need to the staff and they understand. Make MWI your first stop for all your medical supply needs.

I had a Walker I had ordered and I needed it put together so I called medical wholesale! Karen is…read morethe only one the year and she is just outstanding. She put together my chair and charge me only $10 where a bicycle place I had caught wanted over 100 just to put it together! They have all kinds of wonderful equipment. I hadn't even thought to buy one there. Another woman was trying out one of those little scooter things and Karen was showing her how to use it when I went in. Check them out if you need anything like wheelchair, walker, scooter, they even have those chairs that go up and dump you on the floor! I don't know what else they have but I certainly would call them first and see. Customer Service is Karen and she is just excellent at what she does, which is everything in that store. Highly recommend that place on McCullough in San Antonio.

We were out of town guests staying nearby when my eight year old daughter slipped and fell on a…read moreplayground, bumping her head. This seemingly typical childhood incident turned into an emergency when she started showing signs of a concussion and we were pointed to the direction of this emergency room. She was immediately taken back for a CT scan and was provided zofran for her nausea. The provider spent a great amount of time discussing symptoms and plan of care with me. A skull fracture couldn't be ruled out, but a follow up x-ray once we got home did indeed confirm a skull fracture. I'm so thankful for the nurses and doctor who were working this day and took great care of my girl! Her situation could've been so much worse, but with the quick thinking of the professionals on site, she was ready to go home a few hours later. I would also like to add that the facility was very clean. If you are there awhile, they also have an area to grab a small snack for you or your loved one.

$24,015 billed to our insurance for an X-ray and some stitches. This is everything that is wrong…read morewith US healthcare. As for quality of service, the suture work itself was shoddy and we were told to go ahead and remove them ourselves instead of coming back in. It stopped the bleeding but a big bandaid probably could've done the same.