I went to this office for a consultation. I needed a retreatment and a root canal according to the…read morex-rays. The reason I came to this place is because I see that commercial late at night and figured I would give it a try since it's near my home. For me it is important that a office is maintained and that the front desk are friendly. Also, that the DDS makes me feel comfortable and safe. The front desk don't greet and don't say "thank you..." The room I was in had a water leak stain on the ceiling and a light fixture was a bit dangling. The trim of the door was rotten. When the DDS came in, his handshake was soft, LIMP. He doesn't look into the eyes and seems to be bothered by questions. He was probably in the room for under two minutes. The assistant (a sweet young girl) gave me the treatment plan and expressed that the DDS takes about 15 minutes for a root canal. NO THANK YOU. I ended up going to a SPECIALIST (endodontist) for those treatments. For this reason I give this place a low rating.

My wife had a molar extracted; next day another molar broke and I called immediately and asked the…read moreoffice to check with the doctor. They wouldn't and made another appointment. Dentist suggested a bridge costing some $3200. But they wanted cash, won't accept credit card or check. I had to go the bank to pay them; this was supposedly for a 10% discount. When I left the office to get the cash they told my wife if I'm not back in 15 minutes with the cash, it will be rescheduled. So rude. I have been a professor for 50 years at UTRGV and I educated nearly half of the graduates here. I was so humiliated. Prof. John P Abraham Ps I have no complaints about the doctor, it's office staff so rude. Why would they need currency, not a check?

I had to get a crown a few weeks ago, so I scheduled an appointment. I had the dental work and a…read moretemporary crown put on and was scheduled to get the permanent crown in a couple of weeks. I had researched same day crowns but I found that they were not as strong as the ones that have to be custom made. The temporary crown was very strong and never came off. Dr Castillo fitted it just fine. Today I went back for the permanent crown. I opted to not have any pain killers and I didn't even need them!. Dr. Castillo did a wonderful job and made sure that my bite was correct. He is very meticulous in getting everything just right. Thanks to this dentist office for always taking time to explain everything. I am no longer afraid of going to the dentist!

I went to Dr. Castillo for SEVERE pain of a broken tooth that I let get out of hand because of…read moredental anxiety. The staff understood my hesitation and did everything to keep me calm. At intake, the nurse that took my X-rays explained everything and even kept my mind preoccupied by making side conversation and making me laugh. Once I was evaluated and spoke to Dr. Castillo he explained my options and how he would like to proceed. He explained my options and prescribed a heavy antibiotic and stronger pain medication because my infection was severe. After a week of medication, I was scheduled for an extraction and the staff continued to provide the best customer service. The front office kept me calm and the nurse checked on me regularly as I took a sedative for the anxiety. Although I don't remember much of the procedure, the healing process has been easy. I had minimal bleeding, minor pain, and almost back to normal 2 days later. I will continue to visit Dr. Castillo and his staff! I feel so much better about dental visits.

The original plan was to extrat to molars. I came in with an infection in 2 molars and knowing I…read morewas in pain. The dr said she would send meds to my pharmacy. All she sent was antibiotics. I inquired and was told to take 2 Tylenol with 1 advil, that is the plan with dental plan. Results- 2 ER visits and 1 hospitalization of 4 days. Due to high pain, blood pressure was in 200s, traponen enzymes in my heart was elevated. I was admitted to the hospital. This pain cost me 4 days in the hospital. Follow up with my pcp, I was given a stronger antibiotic and pain meds. After get t ing out of the hospital, I went back to the clinic. Dr Doloryes, proceeded to extract my teeth. She numbed me up. She said to her assistant, the infection is blocking the anesthetic. She continued to start to pull my tooth anyways. I was in so much pain. I asked her to stop. I'd rather go to an oral surgeon. The Dr, & office manager were perturbed with my decision. I was charged $100 for work that was not done. Not a good experience. We will be finding another dentist and oral surgeon.

I was there recently and I was hesitant at the beginning but eventually had a great experience…read more Everything was well explained. I had questions and they took their time to answer them. The front office were very kind and made you feel at home. I highly recommend Mercy Dental it to others.

I recently had a root canal done here, and I can honestly say it was the best dental experience…read moreI've ever had. The dentist explained everything clearly before starting, which really helped me stay calm. The procedure itself was surprisingly smooth and virtually painless--nothing like what I had always feared. They were gentle, attentive, and made sure I was comfortable the entire time. I truly appreciate the level of care and professionalism shown throughout my visit. Highly recommend!

They had me pay up front assuring me I would get a refund once my insurance paid them. The root…read morecanal procedure was pretty painless besides the feeling of drowning in my own saliva. So I had them prop my chair. The contraption for my jaw for that long caused me jaw pain for the next few days. Well they wanted me to leave a review right after procedure. Are you kidding? I just want to go home and rest after this. After months of dealing with them and my insurance, found out they were not in network but I still have great dental insurance. They overcharged me at appt and I paid it-- I just wanted it done. Well that was in October and today after receiving another statement from my dental insurance my portion was not supposed to be that much. When I call, Sandra said we had cleared the account so that you don't owe us anything. I told her we had been talking about this several times now and I was due a refund!!! They ran it through insurance twice for some reason citing that the wrong doctor was on the paperwork. However MetLife ran it with correct dentist. They also charged a $390 crown build up and I didn't even go in with a crown on!! False practices here, will let my insurance know they are double dipping.

I moved from San Antonio and went to Dr. Baker for the first time for a yearly dental cleaning and…read morex-rays with dental evaluation that I have to say was very thorough. Dr. Baker explained everything I needed to have corrected which included to crowns on my back lower molars. I had the two crowns finished today and I could not be happier. Excellent dentist and friendly staff. The dental assistant had the most calming voice that helped me considerably, since dental procedures tend to make me nervous. I'm also always seen on time and the office promptly billed my insurance. If you want a dentist with years of experience, I highly recommend Dr. Baker.

I called my fellow community garden member when my front tooth snapped but had never before been to…read morehis office. His wife, daughters and professional, friendly staff made for a wonderful experience. And I'm beyond happy with Dr. Baker's work! Highly recommend.

Dear Coban Dentistry Team,…read more dear Mrs. Delilah; Mrs. Emily; Mr. Felipe and Dr. Coban I just wanted to take a moment to express my heartfelt appreciation for the excellent services provided by your team. From the moment I walked in, I was treated with kindness, professionalism, and compassion. Your dedication to delivering top-notch dental care is truly commendable. Please know that your hard work and commitment to your patients' well-being haven't gone unnoticed. You've made a significant difference in my life, and I'm sure many others would echo the same sentiment. Thank you for all that you do! I'm grateful for the care and attention I received, and I look forward to my future visit for cleaning!

it was great. they're all friendly. clinic was clean & very…read morenice. we don't wait too long to see the dentist doctor

Jordan Dental is the 1st class service. I have witnessed individuals who have been across the…read moreborder for dental care options. Only to show up without a appointment for ER. I recommend you start with Jordan Dental care, don't wait! Prices are very reasonable. We appreciate Thank you JORDAN DENTAL.

good experience the nice nurse daliah not a long wait time only thing that i didn't like was when i…read moreput the bib and was waiting for the dentist i took my cover they put on my chest to go to the restroom and it tore so easily like it was very cheap quality i feel they should be more durable. im glad with the visit. the dentist was very kno knowledgeable and told me the whole process of what I needed. office was busy and the nurses always came in to make sure I was okay I did point out to another nurse the cover was cheap quickly ripped without hesitation she changed it but then it happened again after seeing the Dr and nurse that cleans teeth . I feel like we as patients deserve high quality for trusting a dental office with our oral hygiene! - Eva

I would rather keep my teeth, but if extraction is a must, this is the place to go. When I called…read moreto change my appointment, I was greeted on the phone like I was someone that mattered. The change in time was made and questions were answered about my insurance. My preliminary appointment was set for 2 PM. I was in before the scheduled time. Can you imagine that in the Valley? A place that uses real time. Extraction day came and I was met by Kathy, Dr. Reed's nurse. She is professional and enjoys her job through actions and words. Dr. Reed set up my IV. I was so impressed that he was able to poke the vein first try. Then it was over. My tooth was out. Directions were given along with followup appointment date. One week later I went for the followup. Again I was in before scheduled time. This is a very professional business with a light hearted atmosphere. Everyone I encountered at this office was polite and happy. It was a pleasure to do business here.