Warning: This review is a storybook…read more
Where do I begin? Crossroads Animal Clinic holds a special place in my heart because of how they cared for my childhood cat, Storm, for nearly 19 years. Throughout her life, they were there for everything, from routine checkups and vaccinations to urgent situations that required same-day treatment.
No matter what she needed, they consistently provided prompt, knowledgeable, and compassionate care.
Storm was the sweetest cat, but she definitely gave them a hard time. The staff were endlessly patient with her and somehow managed to keep her calm enough to limit her protests to meowing, growling, and "angrily eating Churus." The ladies at the front desk have always been kind and welcoming, and the technicians consistently took the time to explain treatment plans, medications, and recommendations so that I always felt informed and supported.
As Storm entered her senior years and developed health issues, including hyperthyroidism, the team helped us manage her conditions and maintain her quality of life for as long as possible. Their guidance, monitoring, and dedication allowed her to enjoy many joyful years that we might not otherwise have had together. They never treated her like just another patient. They recognized her well and were happy to see her.
And when it was finally time to say goodbye, they were extraordinary. I had hoped to let her go at home, but due to the rapid progression of brain cancer and the lack of availability for an at-home appointment, Crossroads was there when we needed them most. They provided the most intentional and compassionate end-of-life care I could have hoped for. It never felt like a "scary day at the vet." Instead, it felt more like hospice care for a beloved family member, carried out with love, dignity, and respect.
They also created a beautiful keepsake with Storm's paw prints and a place for her photo, and we received a card signed by the entire staff offering condolences and sharing kind words about her. Those gestures meant more to me than I can express and were a reflection of how deeply the staff cares for both their patients and their families.
Dr. Tovrea and Dr. King are exceptional veterinarians who have earned my complete trust. They cared for Storm throughout her long life and helped guide my partner, Hayden, and me through one of the hardest days a pet owner can possibly imagine. We will continue to trust them with any future furry family members.
In fact, they recently connected us with a beautiful baby boy kitten who needed a home and turns out to be the perfect addition to our family. Hayden loved Storm as his own and was by her side through her golden years, so it means a great deal to both of us to have another beloved companion to raise and welcome into our home.
Crossroads understands and genuinely cares about their clients, both the furry ones and the human ones. We can't thank them enough for helping Storm live such a long, happy, and healthy life despite the challenges. The compassion they showed her, and us, is something we will never forget.
With love, Hailey and Hayden