Yelp, you suck. I can't delete and amend a review so here's the last one…read more
On March 16 2023, Nic Gay replaced my left knee.
I had paid in full 2 weeks prior to surgery and was promised a robotics assisted total knee replacement.
On April 3rd 2023, at my first post op appointment, I found out that he'd switched surgery plans on me without my consent or knowledge while I was already under total anesthesia.
He opted to do it manually without robotics assistance.
I decided to trust him.
For 10 months I worked my tail off in PT, I did everything I could and then some to heal properly and strengthen myself.
But by December 2023, it became clear that the knee had failed:
Increasing pain, decreasing mobility, swelling galore and absolutely zero stability:
The knee clicks backwards all the time, clicks sideways, zero strength, I cannot trust my left leg.
So in January 2024, I went back to SVO, hoping to schedule a revision.
I forgot to mention that I'm a self pay patient, payment was provided in full for the surgery and all the tests required.
The surgery was just under 15K.
Nic Gay acted a bit strange when I saw him that day. He agreed that I needed a revision so he could change the spacer to a thicker one.
And that's when things really got weird:
He told me that his office would call me shortly with a quote for the spacer (still not sure if it was just for the spacer and additional coasts would be added or if it was for the full surgery) but I wasn't to worried because even though I'd lost my home a few months prior, and I am now living in my motorhome,I had also found a buyer for my car, so I figured I had paid just under 15K for the initial surgery, surely a revision wouldn't be that bad.
Boy, was I wrong:
His office called me to give me a quote of... 24K
FOR A REVISION OF HIS OWN MISTAKE AFTER SWITCHING SURGERY PLANS ON ME WITHOUT MY CONSENT OR KNOWLEDGE, WHILE I WAS UNDER TOTAL ANESTHESIA.
So naturally I had questions about that and I wanted to discuss it further with Nic Gay (I cannot bring myself to use his title, not after what he did to me)
He never took my calls.
His staff was instructed to immediately put me on old without hearing me out, all my calls to his extension went unanswered, all my calls to the general office were immediately forwarded to god knows where, not once during that time in January did I get to talk to anyone, not even to ask for my records.
So, living on wheels, trying to save money, I spent a lot of time in my RV in the middle of nowhere, I decided to focus on my knee, kept working on my PT, tried to cover everything from mobility to strength to stability, to no avail.
The knee is a total failure.
So fast forward to now, I'm stuck in the Midwest (cheap RV spots) there have been tornadoes and the roads are bad so I'm still there.
I called a different surgical outfit to explain that I need a revision and they told me that because of their policy, I'm the one who has to secure my medical records pertaining to the surgery.
So I called SVO.
4 times in 2 days.
Everytime I spoke to someone I got promised they'd send my records, nothing happened because apparently, it's Nic gay who has to approve the release.
And Nic Gay happens to be feeling cruel and sadistic, towards me, apparently.
But then, breakthrough:
I just called (5th time's the charm, I guess) and spoke to an absolute gem, Brenda.
Brenda gets shit done, pure and simple.
My guess is she's the true brains behind Nic Gay.
I just got my records emailed, Brenda, thank you again for this.
As for Nic Gay...
My advice is to avoid this smooth liar like the plague: if you agree to a specific surgery/technique, and you let him put you under total anesthesia, you have no idea what you'll wake up with, I learned that the hard way.
I hear he's leaving in a few months, all I can say is SVO will benefit from his departure, but I'm still not going back there, I value my quality of life, shabby as it currently is, thanks to his "treatment", and I look forward to a real medical professional to right the wrong that Nic Gay did me.
Again, this is now possible thanks to Brenda.
SVO, if you have any brains, give that woman a raise, she's the true asset in this place.
All my love to Brenda.