I suppose I should have read the previous review before wasting my time…read more
Scheduled a pick up to my hotel with all details, phone, room number etc. Waited in the lobby during the scheduled time plus half an hour extra hoping they would show. During the extra half hour I called and emailed to let them know I was still waiting for my laundry to be picked up.
I gave up and went up to my room. 15 minutes later I get an email stating that they weren't going to be able to pick up as they were overbooked today. The rep told me the driver had tried to reach me with no luck.
Shameful that they would try to blame it on not reaching me when I am at a public space that is open, has a reception, they have my room number as well as my phone number AND I was waiting in person in the lobby with a bag of laundry!
To say I'm disappointed is an understatement. They had audacity to ask if I wanted them to reschedule the pick up for the following day. Sure, let me sit and waste my morning while you again don't come and provide the service your business is based upon. Fool me once shame on you, fool me twice shame on me.
What a joke.