My German friends said not to expect good customer service in Germany. If that's true, this hotel…read moreis one of a kind. Staff were attentive and obliging at every encounter, but especially went out of their way to help me check in when the airline website wasn't cooperating. To the point where the front desk person kept trying without even telling me, until she succeeded and brought me my boarding passes! Hotel itself is charming, clean, lovely. Would most certainly stay here again.

From the owner: Jedes Zimmer hat seine Individualität und Gemütlichkeit, so ist das Dachgeschoss der Sächsischen…read moreSchweiz gewidmet und die erste Etage der Stadt Pirna. Nicht vergessen haben wir unser Stammhaus, das Brauhaus Pirna "Zum Gießer". Zimmernamen wie "Schaumkrone" oder "Hopfenblüte" lassen den Bezug erkennen. Ein besonderes Highlight ist unser "Braumeister-Zimmer". In diesem Zimmer können Sie Ihr Bier selbst zapfen - einmalig in Sachsen!

We arrived for dinner and sat in courtyard. Food was as explained on menu and seemed reasonable for…read morea tourist market. Everyone was satisfied and my medallions tasted great, see picture. Was surprised when waiter ask cash or card?? and when I said card he said "meet me in lobby to pay. Average to slightly above average service experience.