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    Schirmfrauen

    3.0 (1 review)
    Open Open 24 hours

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    Schokoladenmuseum - Cocoa Plants

    Schokoladenmuseum

    3.7(267 reviews)
    64.0 kmRheinauhafen

    The Lindt Chocolate Museum itself is beautiful, informative, and genuinely enjoyable. The exhibits…read moreare well designed, the chocolate history is fascinating, the tasting stations are everything you'd hope for and staff interactions enhanced our experience. Up until the very end, our visit was truly wonderful. Sadly, the way we were treated by staff as we were leaving completely overshadowed what had been a great experience. While we were calmly waiting near the exit for family members who were finishing in the gift shop -- where they had just spent a couple hundred euros -- staff members became abruptly rude and aggressively chased us out of the building. Even more unacceptable, one family member was refused access to the restroom, despite being an active, paying customer who had just made a substantial purchase. The tone used with us was unkind, unnecessary, and frankly shocking for a company that promotes hospitality. Because of this final interaction, we would not return, and it's very unfortunate -- because everything else about the museum was excellent. A guest's last experience matters, and ours left us feeling disrespected and unwelcome.

    Lots of complaints of crowds.... Arrive early, less people…read more We got here early and there was no line. Super comfortable and not crowded. The kids ordered chocolate and that takes 45 minutes so we went to the cafe shop and ordered some things to tide us over while we waited. By the time we left the lines were ridiculous, the entrance was super crowded and there were far too many people for my liking. Probably would not have paid to go into the museum had the crowds been there when we arrived. You can get chocolate during tour, when you walk in and during the tour itself. Lots of history. It was interesting. 44.50€ for a family, feels expensive for what it is, but a decent way to waste time. You can go in and get cake and coffee, chocolate or drinks and skip the tour.

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    Schirmfrauen - publicart - Updated May 2026

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