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    Scherer Susan, MD

    3.0 (2 reviews)

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    John J Madden Mental Health Center

    John J Madden Mental Health Center

    (21 reviews)

    ENOUGH IS ENOUGH. We are now preparing to involve legal counsel and contact media outlets regarding…read morethe ongoing situation at Madden Mental Health Facility. My father is being held there against his will, in conditions that are frankly worse than a prison. Despite numerous phone calls and messages over the past week, both my father's explicit requests and our family's formal request to have him transferred have been ignored. Madden staff are refusing to release him, even though we have already arranged for a transfer to another facility that is ready and waiting to accept him. Let me be clear: it is not Madden's legal right to detain him once he has requested to leave and another facility is available. This is not only unethical--it may very well be unlawful. We have been informed that patient transfers supposedly cannot happen over the weekend. If he is not released by the end of today, we will be pursuing legal action for patient abuse and unlawful detainment in a state-run facility. Dr. Lince (Social Worker) and Dr. Sayied (Physician) are the individuals directly responsible for denying our father's request to leave, despite his repeated confirmation that he wishes to transfer and has authorized us to make those arrangements on his behalf. We are speaking out because this is not just about our family--this is about accountability. No one should have to fight this hard to protect their loved one's basic rights.

    I watched as Therapist and Patients, and Staff alike Mock each other, Learning isn't being taking…read moreserous, Feels like Regression. Instead of cleaning the staff is walking around at night teasing and antagonizing patients, in hopes of a reaction. Bathrooms look outdated and filthy. Staff is very unprofessional as it relates to patient care.

    Midwest Alternative Treatment Clinic

    Midwest Alternative Treatment Clinic

    (1 review)

    Dr. Manno is my favorite doctor! I highly recommend him. He's helped me not only in the ER at Rush…read moreHospital in Oak Park, but also in his own personal clinic!! He's kind, compassionate, patient, amazing, etc.. If you have anxiety, depression, and any addictions, he is definitely the doctor to see!!! He helped me a lot!!!

    From the owner: We opened Midwest Alternative Treatment Clinic to improve the lives of patients who suffer from…read moredepression, anxiety, addiction, obsessive compulsive disorder, chronic pain, and post traumatic stress disorder through providing the best ketamine treatment experience for all of those in need in the Chicago area. The medicinal properties of ketamine have the ability to serve as a catalyst for accessing healing and empowering you to be your own agent of change. In addition to providing the best ketamine treatments in the  Chicago area, we have been listening to you the patients and your needs. Continuing in our approach to provide holistic, accessible, and affordable care, we are now offering additional infusion and injection services. Incorporation of NAD+, Semaglutide, Hydration and Supplementation services provides us with the opportunity to better serve you and offer additional modalities of healing. Whether you are looking for assistance with weight-loss management, support for illness or overindulgence, or boosting your immune system and athletic performance, Midwest Alternative Treatment Clinic is a provider you can trust and rely on. 

    Madison St. Medical Sleep Disorders Center - Waiting area.

    Madison St. Medical Sleep Disorders Center

    (20 reviews)

    This please goes above and beyond. Wow. Thank you Gaby, for ensuring you guys were able to…read moreaccommodate me and my tight schedule. Gaby is super friendly and very knowledgeable. Dr E Linarez is above reproach. He came out and addressed me personally, shook my hand and conducted a full and thorough exam. Answering ALL my questions personally and providing so much Insight. Dr Linarez showed upmost empathy and concern for my sleep health. It's very rare now-a-days to have Doctors of clinics be so hands-on. That's a dying thing now-a-days, but not at Dr Linarez' office. Thank you so much, looking forward to a new and lasting relationship. Gaby and the front staff followed up with me. Ensuring all my needs were accessed and met accordingly. Thank you soooo much Gaby and Dr Linarez. Will recommend and refer. (They are military and police friendly).

    So at the request of my physician, I went to Madison St. Medical Sleep Disorders Center for a…read morereferral and to speak to the Doctor about my restless and sometimes sleep apnea ridden nights (Sleep apnea is a common disorder in which you have one or more pauses in breathing or shallow breaths while you sleep. This results in poor sleep quality that makes you tired during the day. Sleep apnea is one of the leading causes of excessive daytime sleepiness). Well my scheduled appointment for the study was actually a week away, but I totally got the dates mixed up and ended showing up a week ahead (last night actually). The technician at the front, who also was walking in when I did), was so pleasant and insisted that although my scheduled time was a week away, to please wait an extra hour in case someone did cancel or was a no show. She said that this one person has canceled or was a no show three times in the past and she would really like me not to waste my drive here. So of course, I waited in this pleasantly decorated reception area and counted down the hour. Low and behold (big surprise) he never showed up so they accommodated me. This was a really good thing because I was there already and the fact that she accommodated me was awesome. Now, the actual rooms you are given makes it seem as if you are in a nice 4 star hotel suite. I mean, its a nice moss green (very soothing) with your own bathroom (nicely decorated glass in green tile, shower, you know the works). The technicians came in and explained the WHOLE procedure to me, and I proceeded to go into la la land. Although of course I had wires everywhere and I was being monitored all night for different rhythms in my brain. I thought this place to be extremely professional and wow, the staff are just as nice as can be. In the morning, they wake you up (5 AM.) and let you complete your study with an hour of getting ready, so of course I showered and left. I just think that this was a really nice experience and hopefully I will get answers as to why I am having restless nights. I did appreciate also that they share parking with Leona's (next door) and for Oak Park this is a must since you will get a ticket if you park in the street. Kudos to the Medical Sleep Disorder Center.

    Loyola University Medical Center - Hospital entrance

    Loyola University Medical Center

    (307 reviews)

    I want to be very honest with this review of Loyola University Medical Center…read more We arrived on Easter Sunday night after being transferred from another hospital, and I was truly grateful we made it. The ICU staff on the 2nd floor were exceptional--kind, professional, and attentive. They consistently checked on us and treated both patients and family with care and respect during a very difficult time. However, after a few days, we were moved to the 3rd floor, and the experience changed significantly. During overnight hours--around 2 AM--the environment has been surprisingly loud. I heard staff using profanity, watching videos or news on their phones at high volume, and openly complaining about long shifts. I understand healthcare is demanding, but this is a hospital setting, and patients (and their families) can hear everything. My relative is here receiving end-of-life care, so I stay overnight. At one point, a nurse questioned my presence rather abruptly before knowing the situation. To her credit, she apologized once she understood, but in moments like these, a little more compassion upfront goes a long way. One of the nurse was rude and jist keep using profanity and stated this is who she is. Wow, Loyola use to have professional nursing staff, what happened? I also noticed interactions where staff spoke to patients in a very casual, sometimes inappropriate tone. Maybe I'm a bit old-fashioned, but professionalism matters--especially in a place where people are vulnerable, grieving, and trying to find peace. My takeaway: There is clearly a strong, compassionate team here--as seen in the ICU--but consistency matters. Professionalism, awareness, and respect should be maintained across all floors, especially during overnight hours. Hospitals should feel calm and supportive, not loud or chaotic. Patients and families deserve that--especially during life's most difficult moments. I will give a 4 star due to our first encounter here and the kindness nurses such as Nicole and Quand and Jordan. Very kind d and attentive. And I just heard 2 nurses use profanity to another nurse. I am sincerely flabbergasted that they speak like this so openly and there are patients present in their rooms. The level of unprofessionalism is amazing, and i am really saddened by this as this hospital was once top hospital. Being part of the joint commission will definitely reflect not only my review, but how I move forward. This is really upsetting me.

    Today we came to visit my husband who had surgery. My 14 yr old was with me. They told her she has…read moreto be 18 to visit. They could have told us that on the phone and saved us a 6 mile trip but it's loyola and they don't do anything to make your visit pleasant. They would not even let her sit in the lobby. We had to turn around and leave. I don't know why this hospital is so terrible, not family friendly, it's a shame. Terrible hospital. I need my ppo insurance again so I can attend Northwestern where they treat you like a valuable human.

    Scherer Susan, MD - psychiatrists - Updated May 2026

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