It's not easy dealing with a death under any circumstances and the staff was always supportive,…read morecaring and respectful. Thanks for the care and consideration received during this very difficult time. Highly recommend!

It is like a bunch of rookies are running this mortuary. My sister's ashes showed up at my house…read moreyesterday, and I live in Michigan. I had to send the ashes to the intended destination, a funeral home In Youngstown, OH. The post office rep said that they did not ship them properly. I reused their shipping container, and our U.S.P.S. rep placed 2 cremains labels on the box, and charged me $48. This business paid the U.S.P.S. $28 to ship the cremains to me, with no return address on the shipping container. The paperwork inside said the ashes were from my sister, but where they really? When I called to complain, Rebekah was speechless. She certainly was vocal when she took my credit card number for the cremation. Rebekah was flummoxed using DocuSign for the legal paperwork, even though the DocuSign website was satisfied on how I signed and uploaded the documents. I confirmed the signed documents uploaded. Rebekah called and wanted me to redo the process. I told her to keep scrolling down on the document to find the signed copy. At this point in time, I am waiting for 10 death certificates. 1 is to go to my Grass Valley attorney, and 9 are supposed to be mailed to me in Michigan. I have told them TWICE of my wishes. I have NO confidence that they will follow my wishes. I have to travel to Grass Valley next month, and if they don't get this final task done, as I requested, I WILL be making a visit to the Chapel. They really should refund my $48 postage expense to correct THEIR mistake, but Rebekah was speechless, as I stated earlier. To repeat, I told her, and another person, and it was in the contract, that the ashes were going to our hometown for final disposition. I would NOT use their services again. P.S. My sister's ashes sat on the front porch for 3 hours before my daughter and wife noticed the box. Thank God our neighborhood does not have trouble with porch pirates. P.P.S. The owner of the Mortuary called me and apologized for the error made in shipping my sister's remain from California to Ohio. He said he would reimburse me for the postage. Rebekah called to tell me that the check is in the mail. She also called to confirm that my lawyer and I received the death certificates. They did, and they were distributed as I requested.

My very good friend passed, and Oroville Funeral Home was so easy to work with. Meredith in the…read morefront office explained everything to me, walked me through the steps I needed to take, and helped me through the whole process. I really appreciated her kindness and compassion while I was struggling. Jennifer the funeral director was easy to work with and even had me laughing when I didn't think that was possible. I went in expecting a really bad experience, but found a calm and serene office, and two kind and funny ladies. Thank you Oroville Funeral Home

Management and staff are professional, make time for your questions, and provide follow through…read more They are caring for your love ones and outline the process so you, personally are aware of what to expect. The added value would be preparing your burial plans ahead of time so your love ones only need to follow your wishes.

Ramsey's was very supportive to our family at the difficult time of our dad's death. They gave us…read morethe time we needed to say goodbye and helped us to navigate the stuff that comes after the death. We are grateful for their professional and compassionate service.

I do not write this lightly. My husband passed away nearly a month ago, and what my family and I…read morehave experienced with Hooper & Weaver has added unnecessary trauma to an already devastating loss. When my husband passed, I contacted Hooper & Weaver and they were eager to pick him up. I trusted them, especially since I was preparing to leave out of town for business. I confirmed online that they were open on Saturday and drove down from Nevada to meet with someone in person. When I arrived, no one was there. I called repeatedly and was routed through an answering service (Ruby). I was told no one could help me. Meanwhile, the hospital told me they could not even locate my husband. I was shuffled back and forth between the hospital and the mortuary for hours. I waited on their property for five hours, distraught and in tears, not knowing where my husband was or what had happened. I was eventually told -- not by the mortuary directly, but by a nurse who kindly returned my call -- that my husband had already been picked up that morning. No one from Hooper & Weaver communicated that to me. That moment of not knowing where my husband was is something I will never forget. Fast forward nearly a month later, and the confusion continues. I was scheduled to pick up my husband's cremains yesterday. I was told to speak with Tiffany, but when I called, she was not there. I was told no one else could help me and that I would have to leave a voicemail -- even though her voicemail states she is there Monday through Friday, and it was Friday. Now I am being told by my father-in-law that my husband may not have even been cremated yet -- nearly a month later -- despite the fact that I have signed all required paperwork and provided payment information. I have documentation showing everything has been completed on my end. Yet my in-laws are being told something entirely different. No one seems to know what the other person is doing. My family is receiving conflicting information. I have been out of state multiple times for work, driven back and forth from Nevada, and all the while I have been told everything is handled -- only to find out it may not be. Losing a spouse is painful enough. The lack of communication, accountability, and clarity has made this process exponentially more traumatic. When my mother passed away last June, another mortuary handled everything professionally and compassionately within two weeks. It will be one month next Thursday since my husband passed, and we still do not have clear answers. Families deserve transparency, consistency, and compassion during one of the hardest times of their lives. That has not been our experience. I previously removed a negative review at their request in good faith. Given what has continued to occur, I feel it is important to share this experience so other families can make informed decisions.

We will only call Hooper & Weaver when we have a loved one that has passed. They were totally…read moreprofessional from start to finish. Debbie has personally handled everything during this difficult time. I won't go anywhere else

Great experience! As I pulled into the parking lot, I noticed it was absolutely packed full. There…read morewere people everywhere and some appeared to have all their belongings with them. I was a little anxious & worried about how many trips I would need to make from my car to the building. A kind of scruffy looking man came over to me with a soft voice & offered to help me - told me I looked like I needed help. I said thank you so much. Next thing I knew, 3 more people came over to help. I had more interaction with folks, but too much to write here. The people inside the building receiving the donations were very polite & helpful. I want to thank them all for donating their time & energy for such a wonderful community service. THANK YOU.

NO Thank you's from any 3 people working there when we dropped off a generous amount of misc…read morehousehold items including new and working appliances. This was just plain rude! I am giving them 3 stars being a charity place: 5 star for what they do 1 star for their graciousness

Asking for a place to recover from near death experience.sence 2018 humblinly asking for help Many…read moretimes. I have every time been welcome in a caring wayIam so proud and so grateful of the ladys and men that are on the front line .. for the homeless situation IV been so bless and I cannot express my grdatute enough It a beautiful thing to know some one cares about me.I have experience many time there faith on display. ...what a beautiful experience...we are called to reach out to each other.thank you so much for caring about me....DouglasYates...

Great place if you are down on your luck and need resources. They have computers, plug ins for…read morephone, free store and free haircuts on Tuesday and Thursday. There are meals served in the morning and at 3pm in the afternoon. They are nice people and I have never been in a town that had a place like this. God bless their hearts!

Their service was really impressive they know how to speak with people that have experienced a lossread more

Kindred Heart is fantastic. The clinic director Lovie really lives up to her name, she is so kind…read moreand caring. I have been in therapy for decades at this point and I have never gone out of my way to leave a positive review before, this place is great.