Office staff is horrible
Had a spot removed and was told I would be called in a couple of days after 3 days I called and left a message to call me because they said thy would. No one called Two days later called again, still no call back. Then the weekend the Called a week and a day after biopsie, left a message saying if they didn't call by 1 that day I was coming in personally for my results at 2pm. Right after I left that message, the nurse called and said that Dr. Schenberg wanted to talk to me was I available? Of course I said yes I am. She said that she had been trying to get hold all week, that I had put down a wrong phone number and I said I really don't think so and she said oh yes you did and that being said she told me I had melanoma and I needed to get to a surgeon immediately. Now I worked in an office and I know how to get a hold of people at the phone number is wrong number one. You can check on the Internet because I do have a home phone and I looked at our appointment book to see who is done with me are in my paperwork to see who my emergency call was and this is why I knew she could get a hold of me. I asked her to please send me a copy of the lab report. Upon receiving it, I checked the day was sent back to her, and it was the day after the biopsy was done. And then she tells me that I have to see a surgeon immediately when they didn't even have the courtesy to call me and let me know it was already back pretty rotten I think. I wouldn't go here for my life counter on it which by the way, your life does counter, especially if you have melanoma. It is the fastest growing cancer. Luckily I was able to get into a surgeon, Dr Alldridge and he got me in immediately, and I was taken care of. My cancer was a size of a pencil eraser and he had to put a 5 inch incision and to be able to get it all out and then of course he took out three length notes to make sure that it hadn't moved in there. And over the weekend after she had taken that biopsy and did have the results,the incision area where she took it off had become terribly infected. It had a red ring around. It was warm to the touch and looked angry. I don't know how this place stays in business. I would get this place a -000, but that is not an option. Don't go there if you value your life. read more
