Excellent customer service & professional outcome from Mr Suntru Thaya when I rushed today for emergency break down of my vehicle. It was a great work & keep it up. read more

BEWARE OF UNNECESSARY SERVICES! I was a loyal customer for some time, until they pushed an unnecessary service on me. During a bi-annual oil change, they made me think that flushing power steering fluid was a scheduled maintenance service. Turns out, it was absolutely not necessary as per the owner's manual! Considering that my car is too old anyway (17 years) I feel like I was duped. - I'll make sure to avoid Scarboro Mazda when buying a new car. read more

Scarboro Mazda - They made me think flushing the power steering fluid was a scheduled maintenance service. Turns out, it was absolutely not necessary! - Car Dealers Near Me - Scarborough, Ontario

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ordered an oil filter, seemed to be decent prices and then suddenly an astronomical shipping fee, then it doesn't allow cancellation of orders or any changing. paying 3x the price of the item on shipping, they better be hand delivering it. read more

I helped my sister purchase a new 2024 Mazda CX5 earlier this summer. We shopped around different Mazda dealerships around the GTA. There are many large car dealership companies with multiple dealerships for all car brands with large sales departments and staff. But nothing beats a small family owned dealership. You get great personalized service which all staff appreciate versus feeling like purchasing from a large factory. Jake Tessier, Sales Manager was fantastic and most helpful from the beginning to delivery. His service team are all most accommodating and pleasant to deal with. They will take care of you and your vehicle for many, many years. They may be smaller with less tinsel and bright lights, but they can offer great rates along with great service, and truly appreciate your business. read more

Great experience buying our new Mazda here. Shadoe and Rob were very helpful. They were customer focused and easy to work with. We are very happy with our new car and our purchase made at Scarboro Mazda! read more

I can't think of any other service provider for my Mazda CX5. Scarboro Mazda has taken of my family's car for as long as I can remember. The service technician is doing a great job in keeping the car in good performance. I tell everyone to give Scarboro Mazda a try. When your vehicle needs to be serviced, give Scarboro Mazda a call. They'll be very happy you called. I know they're the best. Scarboro Mazda is "peace of mind." read more

Worse place to buy a car. Go to Mississauga or Richmond hill. You will not regret it. Especially with a general manager like Mike Phan. You will only get bad terrible customer service read more

WORST Dealership to go to. I don't trust any of the service provider people. They love to jack up the prices and tell you things you need to replaced and don't even do a good job at providing you the best service. I DO NOT recommend anyone to go here. read more

Very friendly and professional. Took my car in for an oil change, they did an inspection as well. They made recommendations but didn't pressure me to buy anything or complete the service (some of the tasks I can do myself like change the air filters). Very happy with my servicing done here. read more

Ben did an amazing job of keeping me informed about what was happening. He was very professional.

It was an amazing experience. Outstanding service and great communication right from scheduling an appointment till delivering the vehicle after service. All in all, it was seamless and of top notch quality I was in awe by the service provided by Scarboro Mazda (particularly by Raja & Rob) during the initial purchase and now I'm flabbergasted by the extraordinary after sales service by Tim Chan & co. Kudos to the team for exceeding the expectations Sincerely, Antony Augustus read more

Great service and professional. Been doing my service in that location many times and it just keeps getting better. Keep it up

I purchased a new Mazda CX-5 Kuro Edition from the Mazda Scarboro dealership on April 1, 2022. The vehicle truly met my expectations and was well-maintained. It was brand new. However, a few days after getting the car, an inexplicable noise started coming from the left headlight. When I reported this to the technical service, they kept me waiting and mentioned that they would replace the headlight for free, attributing the issue to a chronic factory problem. However, they indicated that I would have to wait at least a month for the replacement. After sharing this on Google, they claimed to have found the headlight within a week and requested me to remove the review. I complied in good faith after the issue was supposedly resolved. Unfortunately, a while later, the same noise started coming from the right headlight. When I considered addressing this during the next oil change instead of immediately going to the service, they told me it was out of warranty due to a scratch, even though the noise was identical and a chronic factory issue with Mazda CX-5 models, as evident from numerous online complaints. Despite requesting documentation several times from SCARBORO MAZDA technical service to prove that the noise was not a factory defect, they did not provide any. Even when a chronic issue is identified, they refuse to replace both headlights. When I purchased the vehicle, they provided a document claiming that all details were thoroughly checked electronically and mechanically. However, a week later, the noise started again. It's worth noting that when a chronic issue is identified, both headlights should have been replaced. SCARBORO MAZDA technical service, by repeatedly subjecting me to this situation and failing to fulfill their responsibilities, why do you act so irresponsibly? I absolutely do not recommend the Mazda brand to any user. If you have time to deal with these issues, it may be considered, but if you want to avoid these humiliations, you should stay away. MAZDA and SCARBORO MAZDA introduced me to a terrible experience. Of course, I will defend my rights by resorting to consumer rights. However, friends, I felt the need to write this review so that you do not become victims like me. I also met with a technician named Najib before all of this happened. I explained the situation to him, emphasizing that I only came for an oil change and did not want to make any extra payments. He listed the services he provided and removed them from the invoice. Additionally, I remember that in previous maintenance, another technician suggested replacing the brake pads and discs, quoting a price. However, I rejected this offer and had this procedure done at another service. They gave me a guarantee, and if there was any problem, I was told to go back there. I wasn't planning to go to Mazda for this reason. However, despite explaining this to Najib and his checking the brake pads and discs, I trusted him and signed it despite my refusal. However, when I returned home and checked my previous payments, I realized I was charged extra. When I went back to the service and asked why I was constantly being victimized and why they were not returning the extra fee, they acknowledged the issue but did not refund the amount, stating that it was already processed. It was evident that they had no reservations. Najib had checked the new brake pads, as you would understand. However, they were supposed to refund 28 dollars due to the overpayment issue, so I went back. Najib, the employee, said that the manager wanted to talk, but I clarified that there was no specific matter to discuss with me,and any discussions should happen in court. He responded with a mocking smile and said, "Follow me."I asked why he was smiling; he didn't respond. I feel very demeaned. What do you think of yourself? What kind of behavior is this? How do you employ people with such attitudes? Your approach towards customers is truly pathetic.I wish you success in business. read more

Service was great, I showed up without a reservation and unfortunately as my litigate wouldn't open, Mayur accepted my car and got the diagnosis and repaired the issue which was to replace the battery. Thank you read more

My experience with Scarboro Mazda was exceptional. A big thanks to Ted Chung and Rob Putin for helping me with every question and concern in purchasing a car. read more

Had my Fall maintenance done. The service I get at Scarboro Mazda is always superb. Special mention to Najib, he went above and beyond to help me with the proper maintenance for my car, to insure the smooth and safe performance of my car. Thanks again Scarboro Mazda! Keep up the awesome service that you provide! read more

Service advisor Najib provided accurate information about car inspection status and recommended service. Represented excellent customer service. read more

Absolute scum. Don't usually leave reviews on yelp but for these guys... Tried every car dealer trick in the book and then some. Tried to reneg on an agreed upon price ahead of time. Sales agent we'd worked with mysteriously disappeared at the agreed upon meeting time leaving a conga line of increasingly slimy sales managers in his wake. Would not put anything in writing, changed prices like 5 times. If getting a bag pulled over your head and pointing at a piece of paper is how you like to buy a car, this is the place for you. If you have a pulse, avoid like they have Coronavirus. read more

Recommendation 1: Don't buy a Mazda. Recommendation 2: If you must buy a Mazda, don't buy it from Scarborough Mazda. From my experience with my 2015 CX-9, either Mazdas are made of glass held together by gum and duct tape, or Scarborough Mazda employs predatory price-gouging practices (especially at its service department). If you are out-of-warranty for a given system, do yourself a favour and at least get an estimate from an outside autoshop. I went in to change snow tires, which should have cost $59. I also wanted them to look at the trunk handle, which was sticking (not springing back into place). Services' recommendations: "Oh, it's time for a check-up": $360... ugh, fine. air filter + cabin filter: about $150. okay, sounds "reasonable" but then fixing the handle: $575 (excuse me?) rear axle "leaking grease": ~$1500. They also held my car overnight because they "didn't have the part". After voicing my displeasure, the service guy knocked off about $300 from my final bill. So, instead of spending $60 and 1 hour for a snowtire switch, I ended up out $2500 and 24 hours. So either Mazdas are fragile pieces of crap, or Scarborough Mazda is sketchy AF. Please go elsewhere... read more

I took my car in for tire swapping but ended up paying over $500. They informed me that I needed Alignment, Balancing, and Engine carb service. I agreed.. my car is a 2018 CX 5. I left my car with them, and they said it would take around 3-4 hours. However, just after an hour, the service guy called and informed me that there were two more services required, which would cost an additional $500. These services were for the transfer case and differential. I was angry and relieved that I declined the additional services. They are certainly running their business VERY WELL. That'll be a LAST VISIT. read more

What was promised matched what was delivered. I was a little surprised by the request to have an alignment job done. I was told that it was an "automatic" request. I asked to review the computer print out of the diagnostic which identifies the degrees for the different wheel positions but I was told that they had not done that yet. I was surprised since the car was driving "straight" it seemed to me but a computer analysis may show something different. I was told they charge for that diagnostic. I shared that Kaltire does that diagnostic for free and they give you a print out and then you can make a decision about whether or not you want to pay for the alignment. Scarboro Mazda does not seem to offer this free computer diagnostic. It costs $49 there but if you get the alignment done then they reduce the cost of the $49 to $0 and you just pay for the work. I declined the alignment at 24 000 km. The service people I worked with were polite, knowledgeable and helpful. The shuttle home and back was professional, on time and communicative via cell phone. They did the work very quickly and within the time estimated. Oil changes for Mazda 3 are to be done every 16 000 km but the price quoted and the bill said in typed words that an oil change was done but it was not. The price I was quoted on the phone for this service #3 was $340 but it only cost me $230 ($170 for the brake mainteance and $60 for the inspection). I was happier to receive a lower cost charged but wondered why the phone call I made resulted in someone quoting me $340 and the bill said that an oil change was done when it was not. They were happy to delete that section on the bill but explained that the computer system that generates the bill for service #3 was not correct and it was a computer problem. It seems that Mazda could easily work this out since I believe an invoice should state exactly what was done on the car rather than have to remember what was done. I keep records of everything done on the car since I purchased the 7 year warranty/200 000 km (whichever comes first). Overall, a good visit. read more

On the service department side, they seem to try and push maintenance that's not part of the schedule. They insisted I get break work done as part of the recommended maintenance schedule, which was not true. I asked them to show me where it says that in the manual, and they gave me their brochure. I asked again where it was in the manual and they kept pointing to their brochure. Eventually they pushed me to the manager where he kept insisting I do the brake work and that it was recommended. After 15 minutes, he tells me that it's "recommended" and that it was my choice. If it was my choice, why did I have to go through such a show just to get an oil change? After a break inspection they said my breaks were in perfect condition, and I saved myself $250. read more

Shop culture is okay when you are in everyone's good graces. Technicians are supportive of others when help is needed. Licensed technicians are nice and you can learn from them for the most part. Shop foremen are open and transparent to conversation and is someone that can be absolutely relied upon for support. However, jobs can be taken away if you are not careful with your words. Beware! There are multiple boot-lickers in the shop, who in their delusion believe, turning your back on fellow techs will carry favor with the service manager. Sales will bend over backwards for the high spending customers, but they will often berate customers behind their backs if the customer does not intend on spending big on services. Some of the advisors are short tempered especially when they come across objections, or when they receive pushback from customers and technicians. Other advisors are disorganized, and sequentially, they will set unrealistic due dates on work, resulting in arguments between Advisors and Technicians. Some Advisors will sell relentlessly to reach targets at the obvious loss of long-term customer retention. Ask any technician at this store, and they will present you the names of the advisors which come to mind immediately. The management of the parts department and the sales department leave much to be desired. It often feels as though both departments do not communicate with anyone, as there are frustrations being thrown around everywhere. The management of both departments seem to only care about themselves. I have never had a Manager prior to this job tell their technicians that they are too busy to allow the technicians to complete their current job. The Manager of the Parts department seems to have no function at the dealership, his second in command is the true savior of this department. Management clearly lacks judgement with regards to the long term future of the organization, as the number of recommended services that have been declined by customers have increased due to the increased pricing of shop labour rates and technician/advisor greed. Inferred from the service manager, "the vehicle count is at its lowest" - you don't need a PHD to understand why. The service manager has the characteristic of "I am the manager, so everything goes my way", thus creating a culture of class and hierarchy in the service department where technicians are at the lowest ranking, then comes the advisors, while the managers reap the benefits. Managers do not, and I cannot stress this enough, do not listen to ideas or thoughts from the technicians. They will give any excuse possible to throw away possibilities of long term growth. As a technician, your concerns have been taken, and immediately thrown into the garbage. Further, the Service Manager refuses to give a scheduled weekend off to the Technicians. Something as little as this can go a long way in showing respect to your Technicians and staff in general. The Service manager is keen on secrecy and inducing fear, while actively avoiding problems and confrontation wherever possible - Everyone is kept in the dark and spoon fed lies, including the Owner/General Manager of the Dealership. With the current management, this dealership's service department will not survive the coming years. Put simply, the Service Manager needs to understand that this way of management is no longer viable, and this type of attitude is no longer acceptable towards your employees either. This is very evident in the troubling turnover rate that this department continues to face. The Service Manager is an outdated man, well suited for retirement, in a world that has evolved far beyond his capability. read more

I just bought a 2017 CX-5. My sales rep was Rebecca. Rebecca easily answered all my question and explained all the vehicle equipment. I think she delivered great customer care. She showed me around the service area and introduced me to one of their technicians. Rebecca was even out in the parking lot with a rag cleaning any marks off (snowy day) before I drove away. It was a pleasure dealing with her. DH I have my cx5 for just over 2 years. The service department always tries to up sell. Every time I go there within half an hour I get a call from advisor Ron with a list of things he thinks need doing. I'm not a technician so I go along with him. After my last trip there he suggested $2200.00 worth of work. The car has 51000 km. on it. I find this outrageous. The manger Steve Williams didn't seem to think there was a problem. I stated earlier I liked the car sales person Rebbeca. What I didn't say was how rude the sales manager Sam was. In short I will never deal with this dealership again. They are a total rip off. I will try another dealership and if it's more of the same I'll trade the car in a go back to H read more

Their sales department is the absolute worst, their sale of lies is too dam high. Watch you for hidden fees and upsells read more

Had to leave my car in Scarboro Mazda the day before the appointment coz i have work on that day and engine light of my car was on and needed an emergency check up, also did my yearly check up, they did an amazing job in my car, they washed and cleaned it too! Thanks to the service advisor Tim Chan for keeping me updated, And the receptionist Makda shes so nice and did an amazing job, she was able to rebooked my shuttle service after my work from my home to Scarboro Mazda, even service was already closed that day when i picked up my car, sale was still open and i was able to pick up my car. That was so convenient. Thank you for taking care of your customers ! read more

Needed to fix rear plastic mould which came off during car wash. Service suggest going to body shop because need a body work. Met with Amanda at the dealership who represents their body shop. She was not freindly at all and keep telling me that I have a wreck and need serious body work which could cost up to $1500 before they could fix the plastic mould over rear wheel. She suggested me to go to private body shop as it's cheaper. Private body shop fixed the problem and charge me $20 as there was no body damage it was only matters of putting it right. What a lame service. read more

Heartless Buccaneers aiming to get as much money out of you as possible. They told me to sign some papers so that they could hold the car for me. It turns out that it was a buyers agreement. Everything the sales had promised, the financial advisor had turned it all around as he diligently confuse you with numbers flying all over his computer screen. Never again. read more

Brought a friend to this dealer a few weeks ago and it has been a mixed experience this time. I used to bring my RX-8 to this dealer for some services (until I sold the car) and liked the service. Thumbs up here. Sam was helpful to my friend who was just looking for some simple transportation and I think he did a great job with my friend who eventually did lease the car from here. However the managers were another story. There was some confusion on the purchase order and I went with my friend to discuss it with them to get it corrected. During that time they kept insisting that it was not a mistake (even though it clearly was) and they were trying to cover it up. Also the discussion got pretty heated and Surinder at one point turned to me and said "I don't have to talk to you because you weren't here when they negotiated." This was a rather rude considering I had recommended (and brought) my friend to this dealer. If I decide to purchase another Mazda, it definitely won't be from here. read more

I arranged an appointment with Ihsan to purchase a used vehicle that we discussed via email and text. I show up after driving for an hour that he had good news and bad news. The bad news was the car got sold and I said "I guess you wasted my time" and the good news was another one was coming in next week but it was not the trim or colour I wanted. "Ihsan, you wasted my time and you never even called me to tell me that" I walked right out. No sorry, no "Hey lets talk", no text after to apologize....nothing. Not only is this poor salesman ship but also poor customer service. This rudeness also cost them the sale because I bought a new car on the way home from another dealer instead of a new one as I also noticed the ads were cut and paste across several models with misleading information on the used cars so you thought what you were getting was not accurate. I dont give bad reviews but this cost me 3 hours of my time. read more

Since my 2018 Mazda3 wouldn't start and registered no gas although there was gas in it, I had it towed tho Scarboro Mazda, the closest dealership. Terrible service right off the bat. The service person actually phoned me saying " well, there's no gas in it". I'm thinking, really, isn't that why's it's there? But my real complaint is that while waiting for a part to fix my newish vehicle, under an expensive insurance claim for rodent damage(?), the dealership was vandalized, which of course included my vehicle, for which I'm responsible....another $1400.....and they hope I'll put another claim in my insurance....I'd have to pay 2 deductibles.... no vehicle is safe at Scarboro Mazda....but of course they want want your business when your car is vandalized in there care.... read more

Brought my car in for a service appointment and also got my tires swapped and a battery changed. Service area was well equipped with comfortable couches, beverage area and even had a popcorn machine. Service staff was very friendly and helpful. Checking in for my appointment was quick and easy. read more

We just purchased our new Mazda GS 2015. This is our very first car after five years of commuting and long walks. Migrating and settling in Toronto is a huge challenge of dealing with different kinds of people. Mazda Scarborough made us feel comfortable and welcomed during the whole process of getting the car. We laid down our terms and everything was just right and tight to suit our budget. Mazda Service gave us a ride to pick up our car; so we do not need to commute. The staff were friendly and accomodating. Thanks to both Michaels who completely assisted us efficienty with such short preparations. They have helped us understand of leasing the car. We are satisfied overall! We felt that Mazda - really cares. Be back on April for the maintenance check. read more

Scarboro Mazda - Mazda GS 2015 - Car Dealers Near Me - Scarborough, Ontario

This is my third experience buying a new car and I may say that it is an upgrade compare to my experience with Nissan (Eglinton, Scaborough) and Toyota (Eglinton, Scarborough). I went to Scarboro Mazda December 16, 2016. The good: The dealership was very friendly and accommodating initially. They were able to give me enough time considering I was only a walk-in customer. I have done my research, and I know what I want. I chose The CX-3 and I know that there isn't much difference between the 2016 and the 2017 model. Michael Jubran (sales) was very helpful, and was able to make me test drive the closest trim of the vehicle I wanted to purchase. The Cx-3 GT of course was very amazing and to drive one was a good experience. I was able to research also how much my vehicle value can be traded in, and scarboro mazda was able to give me around the average price, which I believe is reasonable considering I wanted to have a new vehicle by Christmas. The bad: I never understand why dealership will always promote the "zero percent" yet they would always have an excuse why you do not qualify for it. The financial talk with Michael Cheung for me was confusing. I never understand why I had to sign an initial document (original final price was $137 biweekly, with my trade-in, plus an additional $5000 down payment). The confusion is where, after signing that document, everything had to be changed as the dealership would try to offer extras such as warranties, rust proofing and other stuff. I spoke to Michael and I myself understand that I chose a good vehicle and would want to make sure I chose things I could add to increase the way I could take care of my vehicle. I added that paint and rust protection. The worse: The original conversation was I would be picking up the vehicle December 20. However, they stated that the toe-hook cover and GPS was not yet programmed. I really did not want to pickup a vehicle that is not finished as I hate returning to dealership again and again for a brand new car, so I said I can wait until Wednesday. I came in Wednesday and the toe hook cover is not still available and that the GPS as they said was properly programmed. I had to bring the vehicle back on the 23rd realizing the GPS is not synced and they said that it would take a couple of hours so I had to come back again Tuesday December 27th and they had to fix the signal which took a couple of hours. This review is being written today (January, 10 2017) as I would be picking up the toe-hook cover for my car tomorrow. and Mazda Canada is aware of my situation and have not offered any customer compensation. read more

Gian...although new to the industry was very pleasant. Could use a little more product knowledge but that will come with time.

We have never had an issue with this place until we were in an accident. My husband was in a small accident and the front bumper got crushed. The insurance company recommended a body shop to have it fixed but because our Mazda is a lease Scarboro Mazda said we had to come here so we wouldn't void the warranty on the lease. Everything was fine until we came to pick up our car and the bumper was pained the wrong colour. They tried to tell us that it was just the reflection of light but the difference was obvious. The paint on the body of the car is a cream white with reflective flecks in it and the bumper is now a bright (almost blue) white and flat. Amanda (the customer service rep) finally agreed that the colour didn't match and said they would re-do it. They just called us to pick up the car a second time and sure enough it doesn't match again. I seriously doubt that they even re-painted it. Scarboro Mazda is now refusing to repaint it because they say there's no problem. The colour of the bumper is still wrong and none of the other cars in their lot seem to have an issue. The people at Mazda forced us to use them to do the repairs, did them wrong, and are now telling us we are wrong. I wanted to buy out my lease when this was up and then get a second car for my husband. Now there is absolutely no way I will ever buy a car from here again! They are wonerful when you are buying the car but their service afterwards (or lack there of) is horrendous. read more

BEWARE of SCAM: I was quoted a repair for a non-starting issue. First, they suggested it was an anti-theft issue and I needed new keys and the system re-programmed. They stated the key looked damaged (as it turns out the key was fine). The diagnosis and new key were $540. With the same non-starting issue, they informed me I also needed a new PCM module (power control module). The quote was another $2,000+ Coincidence that both the key and the PCM would need to be repaired??? As this was not the first time I have had an issue with a Mazda dealership, I was skeptical. Against my better judgment, I approved the new key and re-programming and I'd see if the starting issue was still there. With the new key, the car started and off I went. Within the next couple of days, the car died again. The exact way it did earlier. Not being convinced that it was a $2,000 repair, I took the vehicle to an independent mechanic. After a quick diagnosis, the mechanic determined the issue was a short in the fuse box. The system was reset, with no need for the $2,000 PCM module. They also examined my old key and they believed the old key was fine too. Bottom line; a simple repair that cost me $400 (diagnosis and repair of the electrical short) versus a cost of $2,500+ !!! AGAIN, BEWARE!!!! If you are unsure, I suggest getting a REAL mechanic to check-out your vehicle. Not these scammers. read more

The service department, Tim a Service Advisor and the Service Manager Steve are corrupt and dishonest and only monthly quota driven. They are not interested in repeat business. read more

I recently bought a 2016 CX - 3 GT from this dealership. The car buying process was well handled and Ali went out of his way to take me to the lot to show me all the 2016s they had in stock which I appreciated as it gave me a chance to see the differences side by side. However when it came time to agree on the final price there was some unnecessary confusion about what the basic MSRP was and what was and was not included. It ended fine with the manager agreeing to include those items but that was because we had Ali's notes which listed them specifically. I also asked Ali about tire storage and he told me they do not do that. But when I asked his manager he told me they did. Not a big deal - but get your story straight guys. When I picked up the car I was helped by Andrew who was very meticulous in explaining everything to me and really took him time so that I understood. He was friendly and professional and I felt very comfortable with him. I have been driving my car for about 3 weeks now and really like it. It was a good choice for me. Hopefully the service experiences will be good going forward. read more

Not sure why most of the reviews are bad, perhaps they've changed over the years, but we've had nothing but attentive and effective service from Scarboro Mazda in the past year, since we started going there. We've had to deal with at least 4 people there, and all of them were courteous, patient, and did not inundate us with the kind of song and dance you so often get at dealerships or garages. But that's all icing on the cake because we've been happy with the work they've done on our car. read more