Awful stay. The location was decent as it was close to restaurants but far from beach. The rooms were just okay. The biggest problem was the pool and jacuzzi that was not heated. The jacuzzi was dirty and cold. Besides all that the customer service was the worst!! From the moment we checked the attendant had a mean and unfriendly welcome attitude! Also the bartender was rude. It just seemed like everyone working in the hotel was unhappy. The price of the hotel does not match with the level of service and accommodations. The hotel is more like a Motel! Also the noise in the hotel was terrible! We got no sleep as you can hear doors slamming, the loud music from the restaurant and people pounding! It was my first time visiting San Carlos and was looking forward to the hotel based on its reviews. Stay away from this place! The most disappointing experience are the staff who have zero customer service, they don't make you feel welcomed and look miserable! On the contrary we walked to have brunch at Marinaterra Hotel and had a complete different experience!!! Wish I would have stayed there! read more