We attended a wedding at the Savoy last weekend and I have to say I was a little underwhelmed by the place. The food was fine, the location easy to get to and the overall look and feel of the place was as I would expect.
What let it all down for me was the service.
At the bar, a disinterested bar staff that didn't bother to smile, help or even really engage with the paying customers. Ordering a G&T at £3.80 and then having half a glass, no slice of lemon or lime or anything and a barman that seemed to amuse himself by flinging the empty tonic bottle into a bin. If you are going to use catering sizes of mixers then get glasses that look full when you use them. A paltry effort like this wont make me come back to the bar.
The same guy actually served drinks during the meal. Clutching three bottles of wine (red, white, rose) in between his fingers he proceeded to fill the champagne glass on the table with red wine. No idea if this was deliberate, the forgot to serve champagne for the toasts or they don't have a clue. I suspect the third is most accurate. Rolled up sleeves, sighing, no grace or even a sense of how to serve.
As I said, the food was fine. It was the service that let the place down. Hotels are not cheap for weddings, and really a friendly and efficient staff should be a given.
Needs to improve. read more